2000 Graduating Senior Survey Data Tables:
Gender and Racial/Ethnic Comparisons
in Services for Students
This document reports survey data on gender and racial/ethnic differences in respondents' ratings of
students services. Specifically, results are presented for perceptions of campus safety, and assessments
of academic services outside the classroom, and assessments of non-academic services and related staff.
Survey results for all respondents are provided in "2000 Graduating Senior Survey: All Respondents." For
information about the survey and analysis methods, see "2000 Graduating Senior Survey: Introduction,
Methods, and Student Demographic Profile."
Mean Ratings |
||||||
|
All |
Women |
Men |
White |
AfAm |
Other |
Personal safety on campus |
2.85 |
2.84 |
2.87 |
2.87 |
2.71 |
2.85 |
Univ planning & placement svcs |
2.97 |
3.00 |
2.94 |
2.97 |
3.00 |
2.91 |
College/dept placement svcs |
3.05 |
3.15 |
2.95 |
3.05 |
2.91 |
3.11 |
Library services |
3.25 |
3.26 |
3.24 |
3.24 |
3.26 |
3.40 |
Bookstore services and products |
2.78 |
2.88 |
2.69 |
2.78 |
2.92 |
2.72 |
Registration process |
3.19 |
3.16 |
3.22 |
3.19 |
3.17 |
3.18 |
Financial aid services |
2.61 |
2.59 |
2.63 |
2.59 |
2.62 |
2.85 |
Campus food services |
2.41 |
2.43 |
2.39 |
2.41 |
2.35 |
2.48 |
Campus health services |
3.05 |
3.01 |
3.09 |
3.05 |
3.09 |
3.09 |
Campus counseling (not career) svcs |
2.98 |
2.87 |
3.08 |
2.94 |
3.21 |
3.15 |
Business svcs/cashier/stdnt accts |
2.73 |
2.72 |
2.74 |
2.73 |
2.68 |
2.75 |
Residence life programs |
2.61 |
2.69 |
2.54 |
2.61 |
2.72 |
2.54 |
Opportunities for rec activities |
3.29 |
3.32 |
3.27 |
3.29 |
3.33 |
3.35 |
Opportunities for community svc |
2.88 |
2.95 |
2.80 |
2.88 |
2.81 |
3.05 |
Opps to dev leadership skills |
3.08 |
3.12 |
3.03 |
3.07 |
3.04 |
3.24 |
Mean Ratings |
||||||
|
All |
Women |
Men |
White |
AfAm |
Other |
Personal safety on campus |
2.80 |
2.88 |
2.72 |
2.81 |
2.73 |
2.69 |
Univ planning & placement svcs |
2.99 |
3.04 |
2.95 |
3.02 |
2.84 |
2.93 |
College/dept placement svcs |
3.07 |
3.19 |
2.96 |
3.09 |
2.91 |
3.00 |
Library services |
3.24 |
3.28 |
3.20 |
3.23 |
3.20 |
3.44 |
Bookstore services & products |
2.82 |
2.90 |
2.75 |
2.81 |
2.89 |
2.93 |
Registration process |
3.06 |
3.05 |
3.07 |
3.06 |
3.06 |
3.06 |
Financial aid services |
2.53 |
2.46 |
2.60 |
2.52 |
2.54 |
2.71 |
Campus food services |
2.51 |
2.50 |
2.51 |
2.46 |
2.75 |
2.69 |
Campus health services |
3.01 |
3.01 |
3.01 |
3.01 |
3.10 |
2.95 |
Campus counsel (not career) svcs |
2.98 |
2.93 |
3.03 |
2.91 |
3.24 |
3.29 |
Business svcs/cashier/stdnt accts |
2.62 |
2.55 |
2.69 |
2.63 |
2.54 |
2.67 |
Residence life programs |
2.62 |
2.72 |
2.53 |
2.62 |
2.57 |
2.74 |
Mean Ratings |
||||||
|
All |
Women |
Men |
White |
AfAm |
Other |
Access to advisor |
3.10 |
3.16 |
3.04 |
3.11 |
3.01 |
3.00 |
Sufficient time with advisor |
3.04 |
3.14 |
2.94 |
3.04 |
2.95 |
3.03 |
Accurate info about degree reqs |
3.12 |
3.19 |
3.06 |
3.13 |
3.11 |
3.05 |
Knowledge of campus policies/procedures |
3.08 |
3.12 |
3.04 |
3.08 |
3.06 |
3.09 |
Overall academic advising services |
3.06 |
3.13 |
3.00 |
3.07 |
2.99 |
3.01 |
Mean Ratings |
||||||
|
All |
Women |
Men |
White |
AfAm |
Other |
Access to faculty in research |
2.99 |
3.03 |
2.94 |
3.01 |
2.74 |
2.95 |
Access to up-to-date facilities (rsrch) |
2.99 |
3.04 |
2.94 |
3.00 |
2.82 |
3.00 |
Research support overall |
3.00 |
3.06 |
2.95 |
3.04 |
2.72 |
2.89 |
Mean Ratings |
||||||
|
All |
Women |
Men |
White |
AfAm |
Other |
Access to Internet |
3.67 |
3.70 |
3.66 |
3.67 |
3.69 |
3.74 |
Hours for computer ctrs/labs/help desks |
3.29 |
3.28 |
3.30 |
3.28 |
3.41 |
3.33 |
Access to up-to-date facilities (tech) |
3.35 |
3.41 |
3.30 |
3.34 |
3.44 |
3.41 |
Access to trained staff for help |
2.68 |
2.71 |
2.65 |
2.69 |
2.53 |
2.63 |
Technology training classes |
2.75 |
2.79 |
2.73 |
2.76 |
2.68 |
2.76 |
Overall technology services |
3.25 |
3.28 |
3.23 |
3.25 |
3.20 |
3.29 |
Mean Ratings |
||||||
|
All |
Women |
Men |
White |
AfAm |
Other |
Hours of operation |
3.71 |
3.75 |
3.67 |
3.70 |
3.69 |
3.80 |
Staff responsiveness |
3.34 |
3.38 |
3.31 |
3.33 |
3.29 |
3.55 |
Access to databases and collections |
3.35 |
3.35 |
3.35 |
3.34 |
3.31 |
3.56 |
Training to use library |
2.89 |
2.89 |
2.90 |
2.86 |
3.07 |
3.23 |
Library services overall |
3.38 |
3.39 |
3.36 |
3.36 |
3.35 |
3.64 |
Mean Ratings |
||||||
|
All |
Women |
Men |
White |
AfAm |
Other |
Opportunity for career assistance |
3.24 |
3.27 |
3.22 |
3.26 |
3.19 |
3.13 |
Information on internships, co-op, other |
3.16 |
3.17 |
3.15 |
3.16 |
3.22 |
3.13 |
Resources avail to explore career options |
3.18 |
3.20 |
3.15 |
3.17 |
3.22 |
3.24 |
Info avail through computers/Internet, other tech |
3.31 |
3.32 |
3.30 |
3.31 |
3.38 |
3.24 |
Career-related services overall |
3.21 |
3.25 |
3.18 |
3.21 |
3.29 |
3.19 |
Mean Ratings |
||||||
|
All |
Women |
Men |
White |
AfAm |
Other |
Resume preparation |
3.14 |
3.17 |
3.12 |
3.13 |
3.19 |
3.18 |
Interview preparation and skills |
2.96 |
2.99 |
2.93 |
2.95 |
2.96 |
3.00 |
Access to employment opportunities |
3.26 |
3.27 |
3.25 |
3.25 |
3.34 |
3.23 |
Employment search services overall |
3.11 |
3.11 |
3.12 |
3.11 |
3.16 |
3.10 |
|
All |
Women |
Men |
AfAm |
White |
Other |
Yes |
60.3% |
60.0% |
60.6% |
94.2% |
57.6% |
62.0% |
No |
39.7% |
40.0% |
39.4% |
5.8% |
42.4% |
38.0% |
Satisfaction with Financial Aid Package (of those saying "Yes, received aid")
|
All |
Women |
Men |
AfAm |
White |
Other |
Very Dissatis |
3.6% |
2.4% |
4.7% |
3.7% |
3.4% |
6.1% |
Mod. Dissatis |
10.2% |
10.5% |
9.9% |
9.9% |
10.7% |
4.1% |
Mod. Satisfied |
45.9% |
49.6% |
42.4% |
43.2% |
46.3% |
44.9% |
Very Satisfied |
40.3% |
37.5% |
42.9% |
43.2% |
39.6% |
44.9% |
Financial aid services - area LEAST satisfied (of those saying "Yes, received aid")
|
All |
Women |
Men |
AfAm |
White |
Other |
The financial aid application process |
27.2% |
25.5% |
28.9% |
19.2% |
28.3% |
23.5% |
The financial aid award package I received |
32.5% |
25.5% |
39.4% |
30.8% |
32.9% |
29.4% |
Customer services skills of the reception staff |
21.6% |
24.1% |
19.0% |
15.4% |
22.5% |
17.6% |
Customer services skills of the phone staff |
7.1% |
9.2% |
4.9% |
3.8% |
7.1% |
11.8% |
Customer services skills of the advisor staff |
11.7% |
15.6% |
7.7% |
30.8% |
9.2% |
17.6% |
For more information on the 2000 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu
Posted: May, 2001
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