2000 Graduating Senior Survey Data Tables:
Gender and Racial/Ethnic Comparisons
in Services for Students

 
This document reports survey data on gender and racial/ethnic differences in respondents' ratings of students services. Specifically, results are presented for perceptions of campus safety, and assessments of academic services outside the classroom, and assessments of non-academic services and related staff. Survey results for all respondents are provided in "
2000 Graduating Senior Survey: All Respondents." For information about the survey and analysis methods, see "2000 Graduating Senior Survey: Introduction, Methods, and Student Demographic Profile."

Non-academic Services Areas: Services Areas | Staff Responsiveness

Academic Service Areas: Academic Advising | Research Support | Technology Services | Library Services | Career-related Services | Employment Search Assistance | Financial Aid

Non-Academic Services

Service Area

Mean Ratings
(Based on a scale of 4="Excellent," 3="Good," 2="Fair," and 1="Poor")

 

All

Women

Men

White

AfAm

Other

Personal safety on campus

2.85

2.84

2.87

2.87

2.71

2.85

Univ planning & placement svcs

2.97

3.00

2.94

2.97

3.00

2.91

College/dept placement svcs

3.05

3.15

2.95

3.05

2.91

3.11

Library services

3.25

3.26

3.24

3.24

3.26

3.40

Bookstore services and products

2.78

2.88

2.69

2.78

2.92

2.72

Registration process

3.19

3.16

3.22

3.19

3.17

3.18

Financial aid services

2.61

2.59

2.63

2.59

2.62

2.85

Campus food services

2.41

2.43

2.39

2.41

2.35

2.48

Campus health services

3.05

3.01

3.09

3.05

3.09

3.09

Campus counseling (not career) svcs

2.98

2.87

3.08

2.94

3.21

3.15

Business svcs/cashier/stdnt accts

2.73

2.72

2.74

2.73

2.68

2.75

Residence life programs

2.61

2.69

2.54

2.61

2.72

2.54

Opportunities for rec activities

3.29

3.32

3.27

3.29

3.33

3.35

Opportunities for community svc

2.88

2.95

2.80

2.88

2.81

3.05

Opps to dev leadership skills

3.08

3.12

3.03

3.07

3.04

3.24

Survey item #10: Non-academic Services (Service Area) (exact wording)
View Frequency Distributions
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Staff Responsiveness

Mean Ratings
(Based on a scale of 4="Excellent," 3="Good," 2="Fair," and 1="Poor")

 

All

Women

Men

White

AfAm

Other

Personal safety on campus

2.80

2.88

2.72

2.81

2.73

2.69

Univ planning & placement svcs

2.99

3.04

2.95

3.02

2.84

2.93

College/dept placement svcs

3.07

3.19

2.96

3.09

2.91

3.00

Library services

3.24

3.28

3.20

3.23

3.20

3.44

Bookstore services & products

2.82

2.90

2.75

2.81

2.89

2.93

Registration process

3.06

3.05

3.07

3.06

3.06

3.06

Financial aid services

2.53

2.46

2.60

2.52

2.54

2.71

Campus food services

2.51

2.50

2.51

2.46

2.75

2.69

Campus health services

3.01

3.01

3.01

3.01

3.10

2.95

Campus counsel (not career) svcs

2.98

2.93

3.03

2.91

3.24

3.29

Business svcs/cashier/stdnt accts

2.62

2.55

2.69

2.63

2.54

2.67

Residence life programs

2.62

2.72

2.53

2.62

2.57

2.74

Survey item #10: Non-academic Services (Staff Responsiveness) (exact wording)
View Frequency Distributions
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Academic Services

Academic Advising

Mean Ratings
(Based on a scale of 4="Excellent," 3="Good," 2="Fair," and 1="Poor")

 

All

Women

Men

White

AfAm

Other

Access to advisor

3.10

3.16

3.04

3.11

3.01

3.00

Sufficient time with advisor

3.04

3.14

2.94

3.04

2.95

3.03

Accurate info about degree reqs

3.12

3.19

3.06

3.13

3.11

3.05

Knowledge of campus policies/procedures

3.08

3.12

3.04

3.08

3.06

3.09

Overall academic advising services

3.06

3.13

3.00

3.07

2.99

3.01

Survey item #11: Academic Advising (exact wording)
View Frequency Distributions
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Research Support

Mean Ratings
(Based on a scale of 4="Excellent," 3="Good," 2="Fair," and 1="Poor")

 

All

Women

Men

White

AfAm

Other

Access to faculty in research

2.99

3.03

2.94

3.01

2.74

2.95

Access to up-to-date facilities (rsrch)

2.99

3.04

2.94

3.00

2.82

3.00

Research support overall

3.00

3.06

2.95

3.04

2.72

2.89

Survey item #12: Research Support (exact wording)
View Frequency Distributions
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Technology Services

Mean Ratings
(Based on a scale of 4="Excellent," 3="Good," 2="Fair," and 1="Poor")

 

All

Women

Men

White

AfAm

Other

Access to Internet

3.67

3.70

3.66

3.67

3.69

3.74

Hours for computer ctrs/labs/help desks

3.29

3.28

3.30

3.28

3.41

3.33

Access to up-to-date facilities (tech)

3.35

3.41

3.30

3.34

3.44

3.41

Access to trained staff for help

2.68

2.71

2.65

2.69

2.53

2.63

Technology training classes

2.75

2.79

2.73

2.76

2.68

2.76

Overall technology services

3.25

3.28

3.23

3.25

3.20

3.29

Survey item #13: Technology Services (exact wording)
View Frequency Distributions
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Library Services

Mean Ratings
(Based on a scale of 4="Excellent," 3="Good," 2="Fair," and 1="Poor")

 

All

Women

Men

White

AfAm

Other

Hours of operation

3.71

3.75

3.67

3.70

3.69

3.80

Staff responsiveness

3.34

3.38

3.31

3.33

3.29

3.55

Access to databases and collections

3.35

3.35

3.35

3.34

3.31

3.56

Training to use library

2.89

2.89

2.90

2.86

3.07

3.23

Library services overall

3.38

3.39

3.36

3.36

3.35

3.64

Survey item #14: Library Services (exact wording)
View Frequency Distributions
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Career-related Services

Mean Ratings
(Based on a scale of 4="Excellent," 3="Good," 2="Fair," and 1="Poor")

 

All

Women

Men

White

AfAm

Other

Opportunity for career assistance

3.24

3.27

3.22

3.26

3.19

3.13

Information on internships, co-op, other

3.16

3.17

3.15

3.16

3.22

3.13

Resources avail to explore career options

3.18

3.20

3.15

3.17

3.22

3.24

Info avail through computers/Internet, other tech

3.31

3.32

3.30

3.31

3.38

3.24

Career-related services overall

3.21

3.25

3.18

3.21

3.29

3.19

Survey item #15: Career-related Services (exact wording)
View Frequency Distributions
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Employment Search Assistance

Mean Ratings
(Based on a scale of 4="Excellent," 3="Good," 2="Fair," and 1="Poor")

 

All

Women

Men

White

AfAm

Other

Resume preparation

3.14

3.17

3.12

3.13

3.19

3.18

Interview preparation and skills

2.96

2.99

2.93

2.95

2.96

3.00

Access to employment opportunities

3.26

3.27

3.25

3.25

3.34

3.23

Employment search services overall

3.11

3.11

3.12

3.11

3.16

3.10

Survey item #16: Employment Search Assistance (exact wording)
View Frequency Distributions
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Financial aid received?

 

All

Women

Men

AfAm

White

Other

Yes

60.3%

60.0%

60.6%

94.2%

57.6%

62.0%

No

39.7%

40.0%

39.4%

5.8%

42.4%

38.0%

Satisfaction with Financial Aid Package (of those saying "Yes, received aid")

 

All

Women

Men

AfAm

White

Other

Very Dissatis

3.6%

2.4%

4.7%

3.7%

3.4%

6.1%

Mod. Dissatis

10.2%

10.5%

9.9%

9.9%

10.7%

4.1%

Mod. Satisfied

45.9%

49.6%

42.4%

43.2%

46.3%

44.9%

Very Satisfied

40.3%

37.5%

42.9%

43.2%

39.6%

44.9%

Financial aid services - area LEAST satisfied (of those saying "Yes, received aid")

 

All

Women

Men

AfAm

White

Other

The financial aid application process

27.2%

25.5%

28.9%

19.2%

28.3%

23.5%

The financial aid award package I received

32.5%

25.5%

39.4%

30.8%

32.9%

29.4%

Customer services skills of the reception staff

21.6%

24.1%

19.0%

15.4%

22.5%

17.6%

Customer services skills of the phone staff

7.1%

9.2%

4.9%

3.8%

7.1%

11.8%

Customer services skills of the advisor staff

11.7%

15.6%

7.7%

30.8%

9.2%

17.6%

Survey item #17: Financial aid (exact wording)
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For more information on the 2000 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: May, 2001

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