North Carolina State University
2001-2002 Graduating Senior Survey:
College Comparisons of
Services for Students

This document reports survey data on college differences in the respondents' overall assessment of academic and non-academic services outside the classroom . Survey results for all respondents are provided in "2001-2002 Graduating Senior Survey: All Respondents." For information about the survey and analysis methods, see "2001-2002 Graduating Senior Survey: Introduction, Methods, and Student Demographic Profile."

Academic Services:
Academic Advising (In Major) | Research Support | Library Services | Technology Services | Career-related Services | Employment Services |

Non-Academic Services:
Service Areas | Staff Responsiveness

Financial Aid

Q Academic Advising (In Major)

Advising: Access to advisor NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.22 3.50 3.32 3.15 3.45 3.12 3.58 3.55 2.83
    6.3 2.8 5.1 6.7 3.3 6.1 1.4 1.9 16.3
1: Poor %
2: Fair % 12.5 7.4 11.9 13.5 8.8 17.7 5.6 7.5 12.8
3: Good % 33.7 26.4 28.8 37.8 27.5 34.0 26.4 24.5 42.4
4: Excellent % 47.4 63.4 54.2 42.0 60.4 42.2 66.7 66.0 28.6
 
Advising: Sufficient time with advisor NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.13 3.42 3.31 2.99 3.51 3.06 3.44 3.58 2.75
    8.2 3.4 5.1 10.4 4.4 7.7 2.8 . 17.3
1: Poor %
2: Fair % 15.2 10.3 13.6 17.8 5.5 19.1 11.1 5.7 16.3
3: Good % 31.9 27.1 27.1 34.0 25.3 32.3 25.0 30.2 40.3
4: Excellent % 44.7 59.3 54.2 37.7 64.8 40.8 61.1 64.2 26.0
 
Advising: Accurate info. about degree requirements NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.18 3.27 3.34 3.16 3.43 3.02 3.53 3.32 3.09
    6.4 4.5 5.1 6.9 5.5 8.9 . 5.7 6.3
1: Poor %
2: Fair % 15.5 14.2 13.6 14.4 9.9 20.3 6.9 17.0 16.5
3: Good % 32.1 30.6 23.7 34.6 20.9 31.2 33.3 17.0 39.3
4: Excellent % 46.0 50.7 57.6 44.2 63.7 39.6 59.7 60.4 37.9
 
Advising: Knowledge of policies/procedures NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.14 3.26 3.22 3.11 3.45 2.97 3.43 3.27 3.06
    5.3 4.6 5.2 5.1 4.5 7.6 . 5.8 4.5
1: Poor %
2: Fair % 14.9 12.1 8.6 15.0 7.9 19.8 6.9 13.5 17.3
3: Good % 40.6 35.9 44.8 44.0 25.8 40.2 43.1 28.8 45.9
4: Excellent % 39.2 47.4 41.4 35.9 61.8 32.4 50.0 51.9 32.3
 
Academic advising overall NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.16 3.34 3.36 3.09 3.47 3.03 3.57 3.35 2.93
    5.9 4.5 5.1 6.4 4.4 6.1 . 9.6 8.3
1: Poor %
2: Fair % 16.2 11.3 10.2 17.2 8.8 22.9 8.3 3.8 18.0
3: Good % 34.2 29.7 28.8 37.3 22.0 32.7 26.4 28.8 45.6
4: Excellent % 43.6 54.4 55.9 39.1 64.8 38.3 65.3 57.7 28.1
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Q Research Support

Research: Access to faculty involved in research NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 2.99 3.13 3.13 2.77 3.29 3.01 3.21 3.44 2.93
    6.9 6.6 . 10.9 . 6.0 2.4 2.8 4.7
1: Poor %
2: Fair % 17.8 13.3 20.0 23.2 10.3 15.7 19.0 8.3 19.8
3: Good % 44.7 40.7 46.7 43.7 50.0 49.4 33.3 30.6 53.5
4: Excellent % 30.7 39.4 33.3 22.1 39.7 28.9 45.2 58.3 22.1
 
Research: Access to up-to-date facilities NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 2.95 3.00 3.14 2.62 3.34 3.07 3.25 3.39 3.20
    8.2 4.1 2.3 17.3 1.4 4.6 4.2 2.2 2.8
1: Poor %
2: Fair % 17.3 20.7 18.6 22.1 8.2 14.2 12.5 13.0 9.1
3: Good % 45.3 46.3 41.9 41.8 45.2 50.3 37.5 28.3 53.8
4: Excellent % 29.1 28.9 37.2 18.8 45.2 30.8 45.8 56.5 34.3
 
Research support overall NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.00 3.10 3.20 2.75 3.29 3.05 3.26 3.36 3.06
    4.7 3.8 . 9.5 . 2.4 2.2 2.2 1.4
1: Poor %
2: Fair % 17.8 16.9 15.0 24.8 8.3 14.5 10.9 13.3 14.4
3: Good % 50.5 45.2 50.0 47.0 54.2 58.4 45.7 31.1 60.4
4: Excellent % 27.0 34.1 35.0 18.8 37.5 24.7 41.3 53.3 23.7
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Q Technology Services

Tech: Access to Internet NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.63 3.74 3.78 3.53 3.64 3.63 3.82 3.89 3.55
    0.5 0.6 . 1.0 . 0.2 . . 0.4
1: Poor %
2: Fair % 4.5 1.7 1.7 6.4 5.6 4.4 . . 6.0
3: Good % 26.8 21.2 19.0 31.1 24.4 27.4 18.3 11.3 31.6
4: Excellent % 68.2 76.5 79.3 61.5 70.0 68.0 81.7 88.7 62.0
 
Tech: Hours of operation for computer labs NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.33 3.43 3.39 3.24 3.18 3.38 3.52 3.42 3.32
    2.2 1.5 5.4 3.4 . 2.2 . 1.9 0.8
1: Poor %
2: Fair % 9.9 7.3 3.6 12.2 20.2 8.1 5.6 1.9 11.3
3: Good % 40.4 38.0 37.5 41.3 41.6 39.2 36.6 48.1 43.1
4: Excellent % 47.5 53.2 53.6 43.1 38.2 50.5 57.7 48.1 44.8
 
Tech: Access to up-to-date facilities NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.30 3.49 3.40 3.01 3.51 3.43 3.48 3.44 3.32
    3.0 . 1.8 7.3 . 1.7 . 1.9 1.2
1: Poor %
2: Fair % 10.1 4.7 9.1 16.7 5.6 7.4 7.0 5.8 9.7
3: Good % 41.1 41.4 36.4 43.4 38.2 37.1 38.0 38.5 45.2
4: Excellent % 45.8 53.9 52.7 32.7 56.2 53.8 54.9 53.8 44.0
 
Tech: Access to trained staff for help NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 2.79 2.87 2.90 2.50 2.77 3.02 2.94 2.89 2.88
    9.1 6.5 8.0 16.3 7.7 5.1 1.9 4.4 5.6
1: Poor %
2: Fair % 27.0 26.3 24.0 34.0 29.5 19.3 25.0 28.9 24.9
3: Good % 40.3 41.3 38.0 33.2 41.0 44.7 50.0 40.0 45.9
4: Excellent % 23.7 25.9 30.0 16.5 21.8 31.0 23.1 26.7 23.6
 
Tech: Training classes NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 2.88 3.01 3.22 2.62 2.98 3.01 2.86 2.85 3.03
    7.4 4.0 2.2 13.8 2.0 5.1 6.9 11.5 2.5
1: Poor %
2: Fair % 21.9 17.3 15.6 27.6 20.4 17.7 27.6 19.2 21.1
3: Good % 45.8 52.0 40.0 41.2 55.1 48.5 37.9 42.3 47.2
4: Excellent % 24.8 26.7 42.2 17.4 22.4 28.8 27.6 26.9 29.2
 
Technology services overall NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.26 3.39 3.40 3.07 3.29 3.35 3.52 3.32 3.28
    1.3 0.3 1.8 2.9 . 0.7 . 1.9 .
1: Poor %
2: Fair % 9.6 4.7 5.3 15.6 11.8 7.4 1.4 5.7 9.0
3: Good % 50.8 50.9 43.9 53.2 47.1 47.7 45.1 50.9 54.3
4: Excellent % 38.3 44.2 49.1 28.2 41.2 44.2 53.5 41.5 36.7
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Q Library Services

Library: Hours of operation NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.70 3.78 3.70 3.62 3.72 3.75 3.60 3.51 3.74
    0.3 . . 0.8 . . 1.4 . .
1: Poor %
2: Fair % 2.0 0.9 . 3.2 1.1 1.1 2.9 3.8 2.0
3: Good % 25.2 20.4 30.4 28.8 25.8 22.6 30.0 41.5 21.9
4: Excellent % 72.5 78.7 69.6 67.2 73.0 76.3 65.7 54.7 76.1
 
Library: Staff responsiveness NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.39 3.38 3.37 3.35 3.41 3.45 3.32 3.22 3.42
    1.1 1.6 . 1.7 . 0.5 1.6 2.0 0.9
1: Poor %
2: Fair % 6.2 6.3 5.6 7.0 7.2 5.7 3.2 11.8 4.3
3: Good % 45.3 44.4 51.9 45.8 44.6 41.8 56.5 49.0 47.0
4: Excellent % 47.4 47.8 42.6 45.6 48.2 52.0 38.7 37.3 47.9
 
Library: Access to databases/collections NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.45 3.54 3.47 3.37 3.38 3.48 3.37 3.46 3.48
    0.5 . . 0.9 1.2 0.5 . . 0.4
1: Poor %
2: Fair % 5.4 4.5 1.9 6.2 7.3 6.1 4.5 5.8 3.7
3: Good % 43.1 37.5 49.1 47.7 43.9 38.9 53.7 42.3 43.6
4: Excellent % 51.0 58.0 49.1 45.2 47.6 54.5 41.8 51.9 52.3
 
Library: Training to use library NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 2.94 2.98 2.87 2.81 2.96 3.04 2.90 2.80 3.06
    6.9 5.4 7.7 9.1 7.6 6.9 2.4 15.0 2.9
1: Poor %
2: Fair % 21.9 23.2 25.0 23.8 16.5 19.0 31.7 17.5 21.3
3: Good % 41.4 39.4 40.4 44.3 48.1 37.6 39.0 40.0 42.5
4: Excellent % 29.9 32.0 26.9 22.8 27.8 36.5 26.8 27.5 33.3
 
Library services overall NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.45 3.54 3.46 3.38 3.46 3.47 3.38 3.36 3.45
    0.3 0.3 . 0.3 . 0.5 . . .
1: Poor %
2: Fair % 3.0 0.9 1.8 4.5 3.3 3.0 1.5 1.9 2.8
3: Good % 48.7 43.1 50.0 51.9 47.8 45.2 58.8 60.4 49.2
4: Excellent % 48.1 55.8 48.2 43.2 48.9 51.4 39.7 37.7 48.0
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Q Career-related Services

Career: Oppor. for career assistance NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.19 3.32 3.24 3.17 3.18 3.11 3.17 3.34 3.10
    2.9 2.9 . 2.6 . 4.2 2.4 2.3 4.0
1: Poor %
2: Fair % 10.6 9.4 15.2 9.7 14.5 11.3 4.9 11.4 13.1
3: Good % 51.0 40.4 45.5 55.6 53.2 53.6 65.9 36.4 51.7
4: Excellent % 35.4 47.3 39.4 32.0 32.3 30.9 26.8 50.0 31.3
 
Career: Info. on internships, co-op, etc NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.13 3.33 3.00 3.09 3.32 3.01 3.11 3.29 3.01
    4.7 3.1 5.6 4.8 1.3 6.9 4.3 4.1 5.6
1: Poor %
2: Fair % 13.8 10.5 16.7 13.2 10.1 15.3 14.9 14.3 19.4
3: Good % 44.9 36.6 50.0 49.6 44.3 47.4 46.8 30.6 43.3
4: Excellent % 36.6 49.8 27.8 32.4 44.3 30.3 34.0 51.0 31.7
 
Career: Resources available to explore opportunities NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.12 3.32 3.08 3.08 3.20 2.99 3.05 3.26 3.09
    4.1 3.8 2.7 4.0 2.7 4.9 5.3 4.3 4.4
1: Poor %
2: Fair % 13.3 8.5 16.2 13.5 12.2 16.7 10.5 13.0 15.4
3: Good % 48.9 39.2 51.4 53.3 47.3 53.1 57.9 34.8 47.3
4: Excellent % 33.7 48.5 29.7 29.2 37.8 25.3 26.3 47.8 33.0
 
Career: Info. through Internet and other technologies NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.24 3.45 3.33 3.18 3.28 3.16 3.20 3.22 3.21
    2.2 1.3 2.6 3.3 1.4 1.0 4.1 2.2 2.0
1: Poor %
2: Fair % 10.6 7.6 2.6 10.0 9.5 14.6 10.2 13.0 12.2
3: Good % 48.0 35.8 53.8 52.3 48.6 51.8 46.9 45.7 48.7
4: Excellent % 39.3 55.3 41.0 34.4 40.5 32.6 38.8 39.1 37.1
 
Career-related services overall NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.15 3.32 3.16 3.10 3.25 3.06 3.08 3.29 3.10
    2.9 2.9 2.6 3.2 2.6 2.3 2.0 4.1 3.1
1: Poor %
2: Fair % 11.5 8.8 5.3 11.7 7.9 14.5 11.8 6.1 14.6
3: Good % 53.1 41.2 65.8 56.9 51.3 58.2 62.7 46.9 51.0
4: Excellent % 32.5 47.1 26.3 28.3 38.2 25.0 23.5 42.9 31.3
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Q Employment-related Services

Employment: Resume preparation NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.13 3.35 2.95 3.08 3.13 2.98 3.06 3.24 3.15
    4.5 3.5 10.8 4.7 3.0 6.3 5.6 6.7 1.2
1: Poor %
2: Fair % 12.5 6.2 8.1 11.8 14.9 18.5 16.7 4.4 16.4
3: Good % 48.8 41.6 56.8 54.7 47.8 45.9 44.4 46.7 48.5
4: Excellent % 34.2 48.7 24.3 28.9 34.3 29.3 33.3 42.2 33.9
 
Employment: interview prep skills NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 2.99 3.20 2.80 2.94 3.06 2.85 2.68 3.09 3.06
    6.2 5.5 5.7 5.8 4.5 9.4 16.1 6.8 2.5
1: Poor %
2: Fair % 17.0 12.0 25.7 16.6 18.2 20.4 12.9 15.9 17.9
3: Good % 48.6 39.3 51.4 54.8 43.9 45.5 58.1 38.6 50.6
4: Excellent % 28.3 43.2 17.1 22.7 33.3 24.6 12.9 38.6 29.0
 
Employment: access to career fairs, job listings, etc. NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.20 3.37 3.05 3.18 3.25 3.10 3.17 3.36 3.17
    4.0 3.5 5.3 3.9 2.7 4.9 4.2 4.0 3.8
1: Poor %
2: Fair % 10.9 8.1 15.8 10.3 12.3 14.2 10.4 8.0 11.4
3: Good % 45.9 36.2 47.4 50.0 42.5 47.4 50.0 36.0 48.4
4: Excellent % 39.2 52.3 31.6 35.8 42.5 33.6 35.4 52.0 36.4
 
Employment search assistance overall NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.08 3.29 2.92 3.05 3.07 2.96 2.98 3.20 3.08
    3.8 3.1 5.3 4.2 2.9 4.5 6.5 4.0 2.2
1: Poor %
2: Fair % 14.2 10.3 13.2 12.8 15.9 19.7 10.9 12.0 16.1
3: Good % 52.2 40.8 65.8 56.9 52.2 51.7 60.9 44.0 53.3
4: Excellent % 29.9 45.8 15.8 26.1 29.0 24.2 21.7 40.0 28.3

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Q Non-Academic Services

Service Area: Personal safety on campus NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 2.97 3.06 3.21 2.93 3.04 2.91 2.90 3.03 2.98
    3.2 0.5 . 4.6 3.7 2.9 4.2 6.5 3.7
1: Poor %
2: Fair % 16.2 15.8 9.1 18.1 7.4 19.3 12.5 3.2 15.4
3: Good % 61.0 60.9 60.6 56.9 70.4 61.5 72.9 71.0 60.3
4: Excellent % 19.6 22.8 30.3 20.4 18.5 16.4 10.4 19.4 20.6
 
Service Area: Univ planning & placement NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 2.80 2.85 2.96 2.80 2.89 2.74 2.83 2.75 2.80
    3.5 3.8 . 4.6 . 3.8 . . 2.9
1: Poor %
2: Fair % 24.4 22.3 20.0 22.8 28.6 28.0 25.0 32.1 22.1
3: Good % 60.7 59.2 64.0 60.1 54.3 58.8 66.7 60.7 67.3
4: Excellent % 11.5 14.6 16.0 12.5 17.1 9.3 8.3 7.1 7.7
 
Service Area: College/dept placement svcs NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.00 3.13 3.18 2.86 3.27 2.95 3.21 3.50 2.89
    4.4 2.8 . 6.2 2.0 5.8 8.3 2.5 1.8
1: Poor %
2: Fair % 15.8 12.4 8.8 21.0 8.2 17.3 . 2.5 18.3
3: Good % 54.8 53.7 64.7 53.6 51.0 53.1 54.2 37.5 68.8
4: Excellent % 25.0 31.1 26.5 19.2 38.8 23.9 37.5 57.5 11.0
 
Service Area: Library services NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.31 3.38 3.32 3.28 3.26 3.31 3.31 3.18 3.33
    0.6 . . 0.5 1.1 1.4 . . 0.4
1: Poor %
2: Fair % 7.0 6.1 8.9 7.2 11.2 7.6 5.6 10.0 4.5
3: Good % 53.0 49.8 50.0 55.6 48.3 49.4 57.7 62.0 56.5
4: Excellent % 39.4 44.0 41.1 36.7 39.3 41.6 36.6 28.0 38.6
 
Service Area: Bookstore services and products NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 2.92 2.95 3.14 2.87 2.79 2.95 2.86 2.74 3.00
    3.9 3.6 . 4.3 10.3 2.1 2.8 6.0 5.0
1: Poor %
2: Fair % 19.8 20.2 16.9 20.9 23.0 21.3 23.9 26.0 11.3
3: Good % 56.5 53.9 52.5 58.1 43.7 55.8 57.7 56.0 62.5
4: Excellent % 19.8 22.3 30.5 16.7 23.0 20.8 15.5 12.0 21.3
 
Service Area: Registration process NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.21 3.23 3.26 3.23 3.27 3.15 3.40 3.31 3.13
    1.9 1.2 1.7 1.6 2.3 2.3 . 1.9 3.3
1: Poor %
2: Fair % 12.9 11.1 10.3 13.7 11.4 13.5 12.5 3.8 15.9
3: Good % 47.5 51.5 48.3 44.6 43.2 51.4 34.7 55.8 45.9
4: Excellent % 37.6 36.2 39.7 40.0 43.2 32.8 52.8 38.5 35.0
 
Service Area: Financial aid svcs:application process NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 2.89 2.90 2.71 2.85 3.00 2.89 3.02 2.90 2.93
    7.9 8.4 6.7 8.8 8.8 8.9 2.4 5.0 5.6
1: Poor %
2: Fair % 19.6 19.8 31.1 18.9 14.0 19.6 19.5 17.5 20.4
3: Good % 48.3 45.5 46.7 50.8 45.6 44.7 51.2 60.0 50.0
4: Excellent % 24.1 26.2 15.6 21.5 31.6 26.8 26.8 17.5 24.1
 
Service Area: Financial aid svcs:disbursement process NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 2.75 2.72 2.70 2.74 2.91 2.76 2.65 2.71 2.78
    11.0 11.4 7.0 10.9 11.3 10.0 13.5 13.2 12.6
1: Poor %
2: Fair % 24.2 24.8 34.9 23.7 17.0 24.8 24.3 21.1 23.4
3: Good % 43.8 44.1 39.5 45.5 41.5 44.8 45.9 47.4 36.9
4: Excellent % 21.0 19.8 18.6 19.8 30.2 20.4 16.2 18.4 27.0
 
Service Area: Campus food services NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 2.45 2.49 2.55 2.39 2.57 2.52 2.31 2.21 2.49
    13.7 11.5 14.9 15.0 16.7 9.7 16.7 21.1 16.2
1: Poor %
2: Fair % 35.4 35.8 23.4 38.3 26.7 36.8 38.1 42.1 28.7
3: Good % 42.8 45.3 53.2 39.1 40.0 45.3 42.9 31.6 45.6
4: Excellent % 8.1 7.4 8.5 7.5 16.7 8.1 2.4 5.3 9.6
 
Service Area: Campus health services NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.10 3.07 3.23 3.14 3.17 3.02 3.17 2.98 3.11
    3.9 4.2 3.8 2.9 1.5 5.3 1.9 6.7 4.4
1: Poor %
2: Fair % 15.6 17.0 9.4 13.9 15.2 18.1 13.5 15.6 15.6
3: Good % 47.3 46.3 47.2 49.2 48.5 45.6 50.0 51.1 44.4
4: Excellent % 33.2 32.4 39.6 34.0 34.8 31.0 34.6 26.7 35.6
 
Service Area: Campus counseling (not career conseling) NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.06 3.20 2.90 3.07 3.13 3.00 2.76 2.88 3.17
    3.8 2.9 5.0 4.1 . 3.1 11.8 . 4.7
1: Poor %
2: Fair % 16.9 10.0 15.0 15.0 20.0 25.6 17.6 31.3 7.8
3: Good % 48.7 51.4 65.0 51.0 46.7 39.5 52.9 50.0 53.1
4: Excellent % 30.5 35.7 15.0 29.9 33.3 31.8 17.6 18.8 34.4
 
Service Area: Business svcs/cashier/student services NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 2.71 2.73 2.86 2.64 2.80 2.70 2.80 2.57 2.85
    9.3 9.7 7.0 9.7 8.3 9.2 10.0 16.2 7.0
1: Poor %
2: Fair % 22.8 23.7 18.6 25.5 21.7 22.9 18.0 21.6 17.7
3: Good % 55.0 50.2 55.8 55.6 51.7 57.2 54.0 51.4 58.6
4: Excellent % 12.9 16.3 18.6 9.3 18.3 10.8 18.0 10.8 16.7
 
Service Area: Residence life programs NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 2.82 2.80 3.06 2.77 2.77 2.87 2.72 2.75 2.88
    6.8 7.0 . 7.8 16.1 6.3 6.9 5.0 4.7
1: Poor %
2: Fair % 21.2 21.7 19.4 20.8 12.9 22.2 27.6 30.0 18.8
3: Good % 54.9 55.8 54.8 58.0 48.4 50.0 51.7 50.0 60.0
4: Excellent % 17.1 15.5 25.8 13.4 22.6 21.6 13.8 15.0 16.5
 
Service Area: Opportunities for rec activities NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.34 3.39 3.55 3.25 3.52 3.32 3.42 3.32 3.38
    1.1 1.7 . 1.0 . 1.4 . . 1.2
1: Poor %
2: Fair % 7.7 7.6 4.1 8.6 1.6 10.7 6.3 5.3 5.4
3: Good % 47.2 40.5 36.7 55.2 44.4 42.6 45.8 57.9 47.6
4: Excellent % 44.0 50.2 59.2 35.3 54.0 45.4 47.9 36.8 45.8
 
Service Area: Opportunities for community service NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.13 3.15 3.40 3.01 3.06 3.19 3.27 3.22 3.15
    3.5 3.1 . 5.4 . 3.3 2.7 . 3.8
1: Poor %
2: Fair % 14.2 17.1 9.5 13.8 22.9 14.5 16.2 8.3 9.9
3: Good % 47.9 41.5 40.5 55.7 47.9 41.7 32.4 61.1 54.2
4: Excellent % 34.4 38.3 50.0 25.2 29.2 40.5 48.6 30.6 32.1
 
Service Area: Opps to dev leadership skills NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.16 3.13 3.33 3.04 3.32 3.25 3.02 3.35 3.21
    2.3 3.3 . 2.8 2.8 2.4 4.1 . 0.6
1: Poor %
2: Fair % 14.7 16.9 16.7 17.1 4.2 13.8 18.4 8.1 11.7
3: Good % 47.8 43.2 33.3 54.0 51.4 40.7 49.0 48.6 53.9
4: Excellent % 35.2 36.6 50.0 26.1 41.7 43.1 28.6 43.2 33.9
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Q Non-Academic Services: Staff Responsiveness:

Staff Resp: Personal safety on campus NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 2.90 3.05 3.22 2.81 2.91 2.83 2.76 3.00 2.95
    6.1 2.3 . 9.3 3.0 6.3 8.0 . 6.3
1: Poor %
2: Fair % 18.8 15.5 16.7 21.4 18.2 20.3 12.0 17.6 17.2
3: Good % 54.6 56.6 44.4 48.4 63.6 57.6 76.0 64.7 51.6
4: Excellent % 20.5 25.6 38.9 20.9 15.2 15.8 4.0 17.6 25.0
 
Staff Resp: Univ planning & placement services NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 2.88 3.03 2.82 2.86 2.96 2.83 2.75 3.07 2.80
    4.7 5.5 9.1 7.0 4.3 2.6 . . 1.8
1: Poor %
2: Fair % 18.9 7.7 18.2 17.6 17.4 27.0 37.5 6.7 23.2
3: Good % 60.1 64.8 54.5 58.3 56.5 55.7 50.0 80.0 67.9
4: Excellent % 16.3 22.0 18.2 17.1 21.7 14.8 12.5 13.3 7.1
 
Staff Resp: College/dept placement svcs NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.04 3.18 3.13 2.87 3.37 3.01 3.50 3.42 2.88
    4.7 1.6 6.3 6.7 2.9 6.5 . . 4.6
1: Poor %
2: Fair % 14.4 10.7 6.3 21.9 2.9 11.8 11.1 8.3 18.5
3: Good % 52.5 55.7 56.3 48.9 48.6 55.6 27.8 41.7 61.5
4: Excellent % 28.3 32.0 31.3 22.5 45.7 26.1 61.1 50.0 15.4
 
Staff Resp: Library services NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.27 3.27 3.30 3.22 3.25 3.31 3.40 3.16 3.35
    1.6 2.2 . 1.3 . 2.1 1.8 3.2 0.7
1: Poor %
2: Fair % 9.0 9.2 9.1 10.1 16.4 8.8 3.6 9.7 5.3
3: Good % 49.9 48.2 51.5 54.4 41.8 45.4 47.3 54.8 52.0
4: Excellent % 39.5 40.4 39.4 34.3 41.8 43.7 47.3 32.3 42.0
 
Staff Resp: Bookstore services and products NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 2.93 2.94 3.03 2.86 2.88 2.99 3.09 2.67 2.97
    4.5 5.5 5.7 4.0 5.4 3.4 1.9 13.3 4.7
1: Poor %
2: Fair % 19.4 17.4 11.4 23.6 26.8 17.8 7.4 20.0 17.3
3: Good % 55.0 54.7 57.1 54.8 42.9 54.9 70.4 53.3 54.7
4: Excellent % 21.2 22.5 25.7 17.6 25.0 23.9 20.4 13.3 23.3
 
Staff Resp: Registration process NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.09 3.18 3.06 3.06 3.09 3.05 3.23 3.21 3.06
    3.4 2.6 3.2 4.0 10.6 2.1 . . 4.5
1: Poor %
2: Fair % 15.5 11.9 19.4 16.1 8.5 17.2 18.2 13.8 17.2
3: Good % 49.9 50.8 45.2 50.0 42.6 54.6 40.9 51.7 46.3
4: Excellent % 31.2 34.7 32.3 29.8 38.3 26.1 40.9 34.5 32.1
 
Staff Resp: Financial aid svcs:application process NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 2.74 2.78 2.57 2.69 2.77 2.79 2.85 2.70 2.73
    12.5 13.7 10.7 13.2 16.1 12.8 8.8 10.0 9.5
1: Poor %
2: Fair % 22.9 17.3 32.1 23.4 19.4 23.6 17.6 26.7 29.7
3: Good % 42.4 46.0 46.4 44.3 35.5 35.1 52.9 46.7 39.2
4: Excellent % 22.1 23.0 10.7 19.1 29.0 28.4 20.6 16.7 21.6
 
Staff Resp: Financial aid svcs:disbursement NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 2.65 2.62 2.52 2.62 2.64 2.71 2.71 2.83 2.60
    14.0 16.9 14.8 12.0 17.9 14.5 12.9 6.7 15.6
1: Poor %
2: Fair % 26.4 25.0 33.3 30.3 25.0 21.4 29.0 20.0 26.0
3: Good % 40.7 37.5 37.0 41.5 32.1 42.8 32.3 56.7 41.6
4: Excellent % 18.9 20.6 14.8 16.2 25.0 21.4 25.8 16.7 16.9
 
Staff Resp: Campus food services NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 2.59 2.49 2.67 2.54 2.66 2.72 2.55 2.58 2.68
    12.0 15.1 18.5 11.6 7.9 9.7 9.7 12.5 11.8
1: Poor %
2: Fair % 29.6 33.0 18.5 32.4 26.3 26.7 32.3 25.0 24.7
3: Good % 45.9 40.2 40.7 46.5 57.9 46.0 51.6 54.2 47.1
4: Excellent % 12.6 11.7 22.2 9.5 7.9 17.6 6.5 8.3 16.5
 
Staff Resp: Campus health services NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.09 3.04 3.21 3.11 3.17 3.05 3.15 3.22 3.09
    4.9 5.2 7.1 4.4 2.4 5.9 2.6 . 6.2
1: Poor %
2: Fair % 15.7 20.2 7.1 14.6 9.5 16.7 10.3 11.1 16.5
3: Good % 45.0 39.9 42.9 46.5 57.1 44.6 56.4 55.6 39.2
4: Excellent % 34.4 34.7 42.9 34.5 31.0 32.9 30.8 33.3 38.1
 
Staff Resp: Campus counseling (not career counseling) NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 3.07 3.11 3.17 2.98 3.09 3.12 2.92 3.00 3.18
    6.4 3.7 8.3 8.7 . 5.9 15.4 . 5.1
1: Poor %
2: Fair % 15.3 16.7 . 16.3 18.2 17.6 15.4 25.0 7.7
3: Good % 43.0 44.4 58.3 43.5 54.5 35.3 30.8 50.0 51.3
4: Excellent % 35.4 35.2 33.3 31.5 27.3 41.2 38.5 25.0 35.9
 
Staff Resp: Business svcs/cashier/student services NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 2.58 2.59 2.74 2.47 2.74 2.61 2.76 2.42 2.69
    15.1 15.6 11.1 16.1 14.3 13.9 14.6 25.0 12.8
1: Poor %
2: Fair % 24.2 24.6 18.5 27.6 14.3 24.3 22.0 16.7 21.4
3: Good % 48.5 44.7 55.6 49.8 54.8 49.0 36.6 50.0 49.6
4: Excellent % 12.3 15.1 14.8 6.5 16.7 12.9 26.8 8.3 16.2
 
Staff Resp: Residence life programs NCSU College
CALS CED COE CNR CHASS PAMS COT COM
  Mean 2.84 2.84 3.00 2.76 2.71 2.92 2.89 2.82 2.89
    9.1 5.9 . 13.1 5.9 8.2 10.5 9.1 7.5
1: Poor %
2: Fair % 17.5 21.2 26.7 14.4 29.4 16.4 15.8 27.3 15.1
3: Good % 53.9 56.5 46.7 56.2 52.9 50.8 47.4 36.4 58.5
4: Excellent % 19.6 16.5 26.7 16.3 11.8 24.6 26.3 27.3 18.9

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Financial Aid Services

Q Received Financial Aid

NCSU College/School
CALS CED COE CNR CHASS PAMS COT COM
 Yes  % 61.3 66.4 83.1 61.4 70.3 56.8 70.4 79.2 47.0
No % 38.7 33.6 16.9 38.6 29.7 43.2 29.6 20.8 53.0

Q Satisfaction with Aid Package

NCSU College/School
CALS CED COE CNR CHASS PAMS COT COM
 1: Very dissatisfied  % 2.6 3.6 . 2.1 4.7 1.6 4.0 4.8 2.6
2: Moderately dissatisfied % 6.6 4.0 2.0 8.1 4.7 8.1 8.0 . 7.8
3: Moderately satisfied % 47.5 44.4 51.0 50.0 54.7 43.7 48.0 52.4 46.1
4: Very satisfied % 43.4 48.0 46.9 39.8 35.9 46.6 40.0 42.9 43.5

 

Q Satisfaction with Financial Aid Staff

 
Financial aid reception staff NCSU College/School
CALS CED COE CNR CHASS PAMS COT COM
    8.4 10.0 9.1 8.1 15.6 7.0 5.9 9.7 5.8
1: Poor %
2: Fair % 22.7 24.7 20.5 21.1 20.0 27.6 14.7 19.4 20.2
3: Good % 49.1 42.1 50.0 52.4 42.2 48.6 58.8 54.8 50.0
4: Excellent % 19.8 23.2 20.5 18.4 22.2 16.8 20.6 16.1 24.0

 

Financial aid phone staff NCSU College/School
CALS CED COE CNR CHASS PAMS COT COM
    11.8 13.9 10.8 13.7 9.3 10.4 11.5 6.9 8.5
1: Poor %
2: Fair % 26.3 27.2 18.9 26.0 32.6 27.7 30.8 20.7 23.4
3: Good % 45.6 38.0 54.1 44.9 37.2 48.0 38.5 58.6 54.3
4: Excellent % 16.2 20.9 16.2 15.4 20.9 13.9 19.2 13.8 13.8

 

Financial aid advisor staff NCSU College/School
CALS CED COE CNR CHASS PAMS COT COM
    8.6 13.3 13.2 7.1 4.9 9.7 3.7 3.6 5.8
1: Poor %
2: Fair % 20.0 20.7 26.3 21.4 22.0 16.2 18.5 17.9 19.8
3: Good % 46.7 37.3 39.5 48.8 36.6 50.3 48.1 50.0 54.7
4: Excellent % 24.7 28.7 21.1 22.7 36.6 23.8 29.6 28.6 19.8

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For more information on the 2001-2002 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: September, 2002

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