North Carolina State University
2001-2002 Graduating Senior Survey:
Gender and Racial/Ethnic Comparisons of
Services for Students
This document reports survey data on gender and racial/ethnic differences in the respondents' overall assessment of academic and non-academic services outside the classroom . Survey results for all respondents are provided in "2001-2002 Graduating Senior Survey: All Respondents." For information about the survey and analysis methods, see "2001-2002 Graduating Senior Survey: Introduction, Methods, and Student Demographic Profile."
Academic Services:
Academic Advising (In Major) | Research
Support | Library Services | Technology
Services | Career-related Services |
Employment Services |
Non-Academic Services:
Service Areas | Staff Responsiveness
Q Academic Advising (In Major)
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Advising: Access to advisor | 3.22 | 3.23 | 3.22 | 3.24 | 3.22 | 3.22 |
| Advising: Sufficient time with advisor | 3.13 | 3.16 | 3.11 | 3.12 | 3.14 | 3.07 |
| Advising: Accurate info. about degree req./courses | 3.17 | 3.12 | 3.21 | 3.23 | 3.17 | 3.14 |
| Advising: Knowledge of policies/procedures | 3.13 | 3.10 | 3.16 | 3.20 | 3.13 | 3.13 |
| Academic advising overall | 3.15 | 3.14 | 3.16 | 3.20 | 3.15 | 3.14 |
Q
Research Support
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Research: Access to faculty involved in research | 2.99 | 3.06 | 2.94 | 2.89 | 2.99 | 3.04 |
| Research: Access to up-to-date facilities | 2.96 | 3.07 | 2.87 | 3.12 | 2.94 | 2.95 |
| Research support overall | 3.00 | 3.09 | 2.94 | 3.01 | 3.00 | 2.99 |
Q
Technology Services
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Tech: Access to Internet | 3.63 | 3.63 | 3.62 | 3.68 | 3.62 | 3.65 |
| Tech: Hours of operation for computer labs | 3.33 | 3.38 | 3.29 | 3.45 | 3.33 | 3.25 |
| Tech: Access to up-to-date facilities | 3.30 | 3.40 | 3.21 | 3.39 | 3.30 | 3.20 |
| Tech: Access to trained staff for help | 2.79 | 2.87 | 2.72 | 2.86 | 2.78 | 2.78 |
| Tech: Training classes | 2.88 | 2.94 | 2.83 | 3.01 | 2.86 | 2.93 |
| Technology services overall | 3.26 | 3.33 | 3.21 | 3.31 | 3.26 | 3.18 |
Q Library Services
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Library: Hours of operation | 3.70 | 3.73 | 3.67 | 3.76 | 3.69 | 3.70 |
| Library: Staff responsiveness | 3.39 | 3.35 | 3.42 | 3.38 | 3.38 | 3.46 |
| Library: Access to databases/collections | 3.45 | 3.44 | 3.45 | 3.51 | 3.43 | 3.53 |
| Library: Training to use library | 2.94 | 2.93 | 2.96 | 3.15 | 2.90 | 3.21 |
| Library services overall | 3.45 | 3.44 | 3.45 | 3.47 | 3.44 | 3.51 |
Q
Career-related Services
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Career: Oppor. for career assistance | 3.18 | 3.22 | 3.15 | 3.25 | 3.18 | 3.15 |
| Career: Info. on internships, co-op, etc. | 3.13 | 3.15 | 3.10 | 3.25 | 3.12 | 3.10 |
| Career: Resources available to explore options | 3.12 | 3.15 | 3.09 | 3.20 | 3.11 | 3.13 |
| Career: Info. through Internet and other technology | 3.24 | 3.27 | 3.22 | 3.28 | 3.24 | 3.25 |
| Career-related services overall | 3.15 | 3.20 | 3.11 | 3.19 | 3.14 | 3.18 |
Q Employment-related Services
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Employment: Resume preparation | 3.13 | 3.18 | 3.08 | 3.29 | 3.10 | 3.20 |
| Employment: interview prep skills | 2.98 | 3.02 | 2.96 | 3.16 | 2.96 | 3.01 |
| Employment: access to career fairs, job listings, etc. | 3.19 | 3.24 | 3.16 | 3.28 | 3.18 | 3.26 |
| Employment search assistance overall | 3.07 | 3.13 | 3.03 | 3.15 | 3.06 | 3.13 |
Q Non-Academic Services
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Service Area: Personal safety on campus | 2.97 | 2.92 | 3.01 | 2.95 | 2.97 | 3.01 |
| Service Area: Univ planning & placement svcs | 2.80 | 2.82 | 2.80 | 2.85 | 2.79 | 2.92 |
| Service Area: College/dept placement svcs | 3.00 | 3.07 | 2.94 | 3.05 | 2.99 | 3.14 |
| Service Area: Library services | 3.31 | 3.29 | 3.33 | 3.42 | 3.29 | 3.43 |
| Service Area: Bookstore services and products | 2.92 | 3.01 | 2.85 | 3.01 | 2.92 | 2.91 |
| Service Area: Registration process | 3.21 | 3.19 | 3.22 | 3.16 | 3.22 | 3.18 |
| Service Area: Financial aid svcs:application/award prcss | 2.89 | 2.92 | 2.86 | 2.71 | 2.91 | 2.95 |
| Service Area: Financial aid svcs:disbursement process | 2.75 | 2.76 | 2.74 | 2.56 | 2.77 | 2.83 |
| Service Area: Campus food services | 2.45 | 2.44 | 2.46 | 2.48 | 2.45 | 2.41 |
| Service Area: Campus health services | 3.09 | 2.99 | 3.19 | 3.17 | 3.09 | 3.10 |
| Service Area: Campus counseling (not career) svcs | 3.06 | 3.03 | 3.07 | 3.12 | 3.05 | 3.02 |
| Service Area: Business svcs/cashier/student accts | 2.72 | 2.72 | 2.71 | 2.61 | 2.73 | 2.73 |
| Service Area: Residence life programs | 2.82 | 2.90 | 2.75 | 2.88 | 2.81 | 2.89 |
| Service Area: Opportunities for rec activities | 3.34 | 3.37 | 3.31 | 3.38 | 3.34 | 3.34 |
| Service Area: Opportunities for community svc | 3.13 | 3.19 | 3.07 | 3.25 | 3.11 | 3.23 |
| Service Area: Opps to dev leadership skills | 3.16 | 3.24 | 3.09 | 3.28 | 3.13 | 3.28 |
Q Non-Academic Services: Staff Responsiveness:
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Staff Resp: Personal safety on campus | 2.89 | 2.88 | 2.90 | 2.81 | 2.90 | 2.97 |
| Staff Resp: Univ planning & placement svcs | 2.88 | 2.91 | 2.86 | 3.04 | 2.86 | 2.90 |
| Staff Resp: College/dept placement svcs | 3.04 | 3.11 | 2.99 | 3.07 | 3.03 | 3.23 |
| Staff Resp: Library services | 3.27 | 3.23 | 3.31 | 3.39 | 3.26 | 3.36 |
| Staff Resp: Bookstore services and products | 2.93 | 2.96 | 2.91 | 2.99 | 2.92 | 2.96 |
| Staff Resp: Registration process | 3.09 | 3.08 | 3.10 | 3.02 | 3.10 | 3.08 |
| Staff Resp: Financial aid svcs:application/award prcss | 2.74 | 2.68 | 2.79 | 2.66 | 2.74 | 2.98 |
| Staff Resp: Financial aid svcs:disbursement process | 2.65 | 2.59 | 2.69 | 2.51 | 2.64 | 3.03 |
| Staff Resp: Campus food services | 2.59 | 2.59 | 2.59 | 2.62 | 2.60 | 2.35 |
Q Received Financial Aid
| All | Women | Men | AfAm | White | Other | |
| Yes (%) | 61.2% | 61.9% | 60.7% | 88.4% | 58.6% | 61.5% |
| No (%) | 38.8% | 38.1% | 39.3% | 11.6% | 41.4% | 38.5% |
Q Satisfaction with Aid Package
| All | Women | Men | AfAm | White | Other | |
| 4: Very satisfied (%) | 43.4% | 46.7% | 40.6% | 37.3% | 43.9% | 46.6% |
| 3: Moderately satisfied (%) | 47.6% | 45.2% | 49.5% | 51.5% | 47.5% | 42.0% |
| 2: Moderately dissatisfied (%) | 6.5% | 5.5% | 7.4% | 7.5% | 6.3% | 8.0% |
| 1: Very dissatisfied (%) | 2.5% | 2.6% | 2.5% | 3.7% | 2.3% | 3.4% |
Q Satisfaction with Financial Aid Staff
| All | Women | Men | AfAm | White | Other | |
| Financial aid reception staff | 19.7% | 18.5% | 20.7% | 13.6% | 20.7% | 20.0% |
| 4: Excellent (%) | ||||||
| 3: Good (%) | 49.2% | 48.9% | 49.4% | 48.5% | 48.8% | 53.8% |
| 2: Fair (%) | 22.9% | 25.8% | 20.5% | 29.5% | 21.7% | 23.8% |
| 1: Poor (%) | 8.3% | 6.8% | 9.5% | 8.3% | 8.9% | 2.5% |
| All | Women | Men | AfAm | White | Other | |
| Financial aid phone staff | 16.1% | 13.3% | 18.5% | 8.9% | 17.2% | 17.9% |
| 4: Excellent (%) | ||||||
| 3: Good (%) | 45.8% | 47.0% | 44.7% | 47.6% | 45.0% | 50.7% |
| 2: Fair (%) | 26.3% | 29.3% | 23.7% | 30.6% | 25.7% | 23.9% |
| 1: Poor (%) | 11.8% | 10.3% | 13.1% | 12.9% | 12.1% | 7.5% |
| All | Women | Men | AfAm | White | Other | |
| Financial aid advisor staff | 24.5% | 24.1% | 24.8% | 21.1% | 24.6% | 29.4% |
| 4: Excellent (%) | ||||||
| 3: Good (%) | 46.9% | 46.3% | 47.4% | 47.2% | 46.8% | 47.1% |
| 2: Fair (%) | 20.1% | 19.7% | 20.3% | 24.4% | 19.5% | 17.6% |
| 1: Poor (%) | 8.5% | 9.9% | 7.5% | 7.3% | 9.0% | 5.9% |
For more information on the 2001-2002 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu
Posted: September, 2002
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