North Carolina State University
2002-2003 Graduating Senior Survey:
College Comparisons of
Services for Students

This document reports survey data on college differences in the respondents' overall assessment of academic and non-academic services outside the classroom . Survey results for all respondents are provided in "2002-2003 Graduating Senior Survey: All Respondents." For information about the survey and analysis methods, see "2002-2003 Graduating Senior Survey: Introduction, Methods, and Student Demographic Profile."

Academic Services:
Academic Advising (In Major) | Research Support | Library Services | Technology Services | Career-related Services | Employment Services |

Non-Academic Services:
Service Areas | Staff Responsiveness

Financial Aid

Q Academic Advising (In Major)

Advising: Access to advisor NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.19 3.48 3.08 2.92 3.17 3.44 3.16 3.46 3.31 2.89
    6.6 3.8 5.1 12.2 5.2 4.8 6.9 3.2 4.4 13.0
1: Poor %
2: Fair % 13.6 6.5 17.9 20.4 15.2 9.5 15.3 8.4 10.3 16.2
3: Good % 33.5 27.4 41.0 30.6 36.7 23.0 32.9 27.4 35.3 39.1
4: Excellent % 46.2 62.4 35.9 36.7 42.9 62.7 44.9 61.1 50.0 31.6

Advising: Sufficient time with advisor NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.07 3.41 3.05 2.84 2.98 3.41 3.07 3.31 3.25 2.74
    8.8 3.5 5.1 10.2 9.6 4.0 8.3 6.4 5.9 17.1
1: Poor %
2: Fair % 16.7 8.6 17.9 28.6 20.5 11.1 16.4 14.9 13.2 19.2
3: Good % 32.7 31.0 43.6 28.6 32.5 24.6 35.1 20.2 30.9 36.2
4: Excellent % 41.8 56.9 33.3 32.7 37.4 60.3 40.2 58.5 50.0 27.5

Advising: Accurate info. about degree re NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.11 3.31 3.03 2.94 3.14 3.33 2.98 3.21 3.21 3.05
    7.6 5.3 2.5 16.3 6.7 5.6 10.5 7.4 4.4 7.0
1: Poor %
2: Fair % 15.0 12.1 17.5 16.3 14.9 10.3 18.9 10.5 13.2 13.3
3: Good % 35.8 28.4 55.0 24.5 36.2 29.4 32.9 35.8 39.7 47.0
4: Excellent % 41.6 54.1 25.0 42.9 42.2 54.8 37.7 46.3 42.6 32.7

Advising: Knowledge of policies/procedur NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.10 3.26 2.97 2.98 3.13 3.26 3.00 3.17 3.13 3.01
    5.4 4.2 2.6 10.6 4.4 4.0 6.6 9.6 4.7 5.3
1: Poor %
2: Fair % 14.9 11.0 23.7 17.0 13.2 12.0 18.0 13.8 12.5 16.8
3: Good % 44.3 39.8 47.4 36.2 47.5 38.4 43.7 26.6 48.4 49.7
4: Excellent % 35.4 45.1 26.3 36.2 34.9 45.6 31.7 50.0 34.4 28.2

Academic advising overall NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.10 3.35 3.03 2.86 3.08 3.40 3.01 3.24 3.25 2.92
    6.5 4.4 2.6 14.3 5.6 3.2 8.1 7.4 1.5 8.7
1: Poor %
2: Fair % 15.7 10.9 12.8 20.4 17.0 11.9 17.6 11.7 16.2 16.1
3: Good % 39.2 29.7 64.1 30.6 41.2 26.2 39.0 29.8 38.2 49.4
4: Excellent % 38.5 55.0 20.5 34.7 36.2 58.7 35.3 51.1 44.1 25.8
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Q Research Support

Research: Access to faculty involved in NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.01 3.19 3.05 2.59 2.81 3.29 3.12 3.23 3.35 2.78
    8.0 5.2 . 17.2 12.0 2.5 6.1 4.1 1.9 11.4
1: Poor %
2: Fair % 15.2 11.7 21.1 24.1 19.4 10.0 12.0 15.1 9.6 17.7
3: Good % 44.5 42.3 52.6 41.4 44.1 43.8 45.6 34.2 40.4 51.9
4: Excellent % 32.3 40.8 26.3 17.2 24.5 43.8 36.3 46.6 48.1 19.0
 
Research: Access to up-to-date facilitie NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.02 3.08 3.31 3.14 2.66 3.30 3.17 3.12 3.51 3.15
    6.4 3.9 . 2.9 13.5 3.8 3.6 8.0 . 2.7
1: Poor %
2: Fair % 15.8 15.1 12.5 14.3 24.9 6.6 11.7 10.7 8.2 12.5
3: Good % 46.9 50.6 43.8 48.6 43.7 45.3 48.9 42.7 32.8 52.0
4: Excellent % 30.9 30.5 43.8 34.3 17.9 44.3 35.9 38.7 59.0 32.8
 
Research support overall NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.03 3.17 3.14 2.94 2.75 3.28 3.12 3.17 3.43 3.04
    4.1 2.4 . 2.9 8.2 1.9 2.3 6.6 . 2.9
1: Poor %
2: Fair % 15.7 10.6 13.8 20.0 24.3 5.8 14.2 9.2 8.2 13.5
3: Good % 53.3 54.7 58.6 57.1 51.7 54.8 52.6 44.7 41.0 60.4
4: Excellent % 26.8 32.3 27.6 20.0 15.9 37.5 30.9 39.5 50.8 23.3
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Q Technology Services

Tech: Access to Internet NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.68 3.71 3.68 3.88 3.66 3.67 3.69 3.80 3.75 3.66
    0.3 0.3 . . 0.4 1.6 0.2 . . 0.2
1: Poor %
2: Fair % 2.8 2.1 2.5 . 4.6 1.6 2.6 2.1 2.9 1.4
3: Good % 25.0 24.0 27.5 12.5 23.9 25.4 25.6 15.8 19.1 30.7
4: Excellent % 71.9 73.7 70.0 87.5 71.0 71.4 71.6 82.1 77.9 67.6
 
Tech: Hours of operation for computer la NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.35 3.39 3.08 3.56 3.28 3.27 3.42 3.51 3.21 3.36
    2.2 1.5 . . 3.5 4.8 0.9 2.1 4.4 1.9
1: Poor %
2: Fair % 8.4 7.2 15.0 4.4 10.4 10.4 8.1 1.1 10.3 7.0
3: Good % 41.2 41.8 62.5 35.6 40.4 37.6 39.2 40.4 45.6 44.1
4: Excellent % 48.2 49.6 22.5 60.0 45.7 47.2 51.8 56.4 39.7 47.0
 
Tech: Access to up-to-date facilities NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.37 3.47 3.26 3.57 3.14 3.54 3.50 3.39 3.58 3.41
    2.0 0.6 . . 4.7 1.6 0.3 4.2 . 1.2
1: Poor %
2: Fair % 7.3 5.4 12.8 . 13.6 3.2 4.5 8.4 1.5 4.9
3: Good % 42.1 40.4 48.7 42.6 45.1 35.2 40.0 31.6 38.8 45.8
4: Excellent % 48.7 53.6 38.5 57.4 36.6 60.0 55.1 55.8 59.7 48.0
 
Tech: Access to trained staff for help NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 2.88 2.97 2.67 3.08 2.57 3.00 3.12 2.90 3.05 2.86
    7.2 5.1 10.3 . 14.7 5.7 2.6 6.5 3.6 5.5
1: Poor %
2: Fair % 23.1 20.7 23.1 25.0 30.2 20.8 17.4 20.8 16.1 24.6
3: Good % 44.4 46.4 56.4 42.5 38.8 41.5 45.3 49.4 51.8 47.9
4: Excellent % 25.3 27.9 10.3 32.5 16.3 32.1 34.8 23.4 28.6 22.0
 
Tech: Training classes NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 2.94 3.11 2.44 3.28 2.71 2.97 3.03 2.93 3.22 3.06
    6.9 4.6 16.7 . 12.6 6.3 5.0 2.5 2.7 3.1
1: Poor %
2: Fair % 18.7 14.5 22.2 15.6 23.9 23.8 15.0 25.0 10.8 16.0
3: Good % 47.7 46.6 61.1 40.6 42.9 36.5 52.5 50.0 48.6 52.3
4: Excellent % 26.8 34.4 . 43.8 20.6 33.3 27.5 22.5 37.8 28.6
 
Technology services overall NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.30 3.39 3.00 3.49 3.14 3.34 3.39 3.43 3.43 3.30
    1.2 0.9 . . 2.8 2.4 0.3 . . 0.5
1: Poor %
2: Fair % 6.4 2.7 12.8 . 10.5 2.4 5.2 5.3 2.9 6.5
3: Good % 53.6 52.8 74.4 51.1 56.2 54.0 49.7 46.8 51.5 55.8
4: Excellent % 38.8 43.6 12.8 48.9 30.5 41.3 44.8 47.9 45.6 37.2
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Q Library Services

Library: Hours of operation NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.40 3.48 3.23 3.34 3.33 3.38 3.45 3.33 2.96 3.47
    2.4 2.7 . 2.1 2.8 3.2 1.5 5.4 11.8 1.0
1: Poor %
2: Fair % 7.3 6.3 12.5 6.4 9.6 5.6 6.1 10.9 10.3 5.1
3: Good % 38.2 30.9 52.5 46.8 39.4 41.1 37.8 29.3 48.5 39.4
4: Excellent % 52.1 60.1 35.0 44.7 48.2 50.0 54.6 54.3 29.4 54.5
 
Library: Staff responsiveness NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.35 3.38 3.15 3.23 3.32 3.36 3.39 3.37 3.18 3.37
    1.2 1.9 2.5 2.3 1.9 0.9 0.6 1.1 . 0.5
1: Poor %
2: Fair % 6.9 7.9 7.5 4.7 7.2 5.2 7.3 10.1 9.2 4.5
3: Good % 47.6 41.0 62.5 60.5 48.4 51.3 44.7 39.3 63.1 52.0
4: Excellent % 44.3 49.2 27.5 32.6 42.5 42.6 47.4 49.4 27.7 43.0
 
Library: Access to databases/collections NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.42 3.48 3.23 3.37 3.37 3.39 3.46 3.48 3.37 3.40
    0.6 0.9 2.6 2.3 0.5 0.8 0.6 . . 0.5
1: Poor %
2: Fair % 5.7 5.2 7.7 4.7 7.2 4.8 5.3 4.5 7.5 4.3
3: Good % 44.8 38.4 53.8 46.5 47.0 49.2 41.4 43.2 47.8 49.5
4: Excellent % 48.9 55.5 35.9 46.5 45.3 45.2 52.7 52.3 44.8 45.7
 
Library: Training to use library NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 2.94 3.01 2.83 2.88 2.80 2.91 3.01 2.80 3.07 2.98
    6.9 5.8 6.7 11.9 9.1 8.3 6.0 8.2 6.8 4.9
1: Poor %
2: Fair % 21.7 20.4 23.3 11.9 26.6 17.7 20.9 24.6 13.6 19.8
3: Good % 42.3 40.4 50.0 52.4 39.2 49.0 39.5 45.9 45.8 48.1
4: Excellent % 29.1 33.5 20.0 23.8 25.0 25.0 33.7 21.3 33.9 27.2
 
Library services overall NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.36 3.43 3.13 3.28 3.27 3.37 3.43 3.38 3.19 3.37
    0.4 0.6 . . 0.6 0.8 . 2.2 . .
1: Poor %
2: Fair % 5.4 4.7 12.5 4.3 7.7 2.4 4.4 3.3 7.4 4.4
3: Good % 52.6 46.0 62.5 63.8 55.8 56.0 48.6 48.9 66.2 54.0
4: Excellent % 41.7 48.7 25.0 31.9 36.0 40.8 47.0 45.7 26.5 41.6
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Q Career-related Services

Career: Oppor. for career assistance NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.11 3.36 2.65 2.85 3.06 3.11 2.99 2.98 3.62 3.08
    2.9 1.1 4.3 3.8 3.5 4.6 3.2 3.2 . 2.8
1: Poor %
2: Fair % 15.3 10.4 39.1 26.9 15.1 14.9 20.1 14.5 5.2 13.5
3: Good % 50.2 39.6 43.5 50.0 52.9 44.8 51.3 62.9 27.6 56.7
4: Excellent % 31.7 48.9 13.0 19.2 28.5 35.6 25.4 19.4 67.2 27.0
 
Career: Info. on internships, co-op, etc NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.09 3.37 2.97 2.77 3.03 3.31 2.95 2.85 3.51 3.06
    4.7 3.1 6.9 3.8 4.5 4.5 6.0 8.1 1.6 4.7
1: Poor %
2: Fair % 16.5 7.5 6.9 34.6 18.1 10.9 22.3 18.9 6.3 16.9
3: Good % 43.8 38.8 69.0 42.3 47.0 33.6 42.3 52.7 31.7 46.2
4: Excellent % 34.9 50.7 17.2 19.2 30.4 50.9 29.3 20.3 60.3 32.2
 
Career: Resources available to explore o NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.03 3.32 2.50 2.73 2.99 3.13 2.85 2.80 3.51 3.04
    4.4 1.7 8.3 . 4.8 3.1 7.1 6.2 1.7 3.1
1: Poor %
2: Fair % 17.7 10.7 41.7 42.3 17.0 12.2 23.0 23.1 8.5 17.2
3: Good % 48.5 41.0 41.7 42.3 52.6 53.1 47.3 55.4 27.1 52.0
4: Excellent % 29.4 46.6 8.3 15.4 25.6 31.6 22.5 15.4 62.7 27.7
 
Career: Info. through Internet and other NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.19 3.44 2.83 3.14 3.13 3.30 3.08 3.04 3.48 3.18
    2.4 1.0 . 3.6 2.4 1.9 3.8 2.8 . 2.0
1: Poor %
2: Fair % 12.5 6.8 29.2 10.7 13.8 12.4 14.0 15.3 8.1 12.4
3: Good % 49.1 38.9 58.3 53.6 52.1 39.0 52.0 56.9 35.5 51.4
4: Excellent % 36.1 53.2 12.5 32.1 31.6 46.7 30.1 25.0 56.5 34.1
 
Career-related services overall NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.09 3.38 2.70 2.93 3.03 3.17 2.97 2.91 3.49 3.09
    2.3 1.0 . 3.3 2.8 1.8 3.1 2.7 . 2.3
1: Poor %
2: Fair % 15.3 7.7 37.0 20.0 15.9 14.7 19.3 18.7 6.3 14.6
3: Good % 53.3 43.3 55.6 56.7 56.6 48.6 55.4 64.0 38.1 54.7
4: Excellent % 29.1 48.0 7.4 20.0 24.7 34.9 22.3 14.7 55.6 28.4
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Q Employment-related Services

Employment: Resume preparation NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.08 3.37 2.52 2.70 3.09 3.17 2.83 2.92 3.50 3.10
    4.7 2.5 20.7 13.0 3.3 4.0 9.4 4.0 . 3.0
1: Poor %
2: Fair % 14.3 6.7 20.7 21.7 15.1 11.0 22.6 14.0 7.1 12.5
3: Good % 49.0 42.3 44.8 47.8 50.9 49.0 43.6 68.0 35.7 56.4
4: Excellent % 32.1 48.5 13.8 17.4 30.8 36.0 24.4 14.0 57.1 28.2
 
Employment: interview prep skills NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 2.91 3.29 2.19 2.50 2.90 3.03 2.65 2.59 3.48 2.89
    7.3 3.0 23.1 15.0 5.6 7.1 13.2 11.4 . 6.3
1: Poor %
2: Fair % 20.4 10.5 34.6 30.0 21.1 15.3 27.6 29.5 10.7 20.4
3: Good % 46.2 41.5 42.3 45.0 51.0 44.9 40.4 47.7 30.4 51.6
4: Excellent % 26.1 45.0 . 10.0 22.3 32.7 18.8 11.4 58.9 21.8
 
Employment: access to career fairs, job NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.12 3.43 2.52 2.93 3.11 3.08 2.92 3.00 3.65 3.09
    4.0 1.8 12.9 6.9 3.0 6.6 7.0 4.6 1.7 2.7
1: Poor %
2: Fair % 14.6 5.3 22.6 17.2 14.5 16.0 20.3 15.4 3.3 16.6
3: Good % 47.1 40.6 64.5 51.7 51.0 40.6 46.5 55.4 23.3 49.4
4: Excellent % 34.3 52.3 . 24.1 31.6 36.8 26.2 24.6 71.7 31.4
 
Employment search assistance overall NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.03 3.34 2.33 2.79 3.01 3.10 2.80 2.89 3.56 3.04
    4.1 2.9 20.0 7.1 3.3 4.6 6.8 3.1 . 2.4
1: Poor %
2: Fair % 15.8 5.1 26.7 17.9 16.2 11.9 24.1 18.5 9.8 15.6
3: Good % 53.3 47.7 53.3 64.3 56.3 52.3 51.5 64.6 24.6 57.2
4: Excellent % 26.8 44.4 . 10.7 24.1 31.2 17.5 13.8 65.6 24.8
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Q Non-Academic Services

Service Area: Personal safety on campus NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 2.92 2.91 2.75 2.84 2.95 2.85 2.91 3.00 3.00 2.92
    4.0 5.0 7.1 . 4.4 3.8 3.6 3.3 2.0 3.6
1: Poor %
2: Fair % 18.6 15.1 17.9 21.9 17.7 17.9 20.6 18.3 14.3 20.9
3: Good % 58.8 63.5 67.9 71.9 56.3 67.9 57.3 53.3 65.3 55.6
4: Excellent % 18.6 16.4 7.1 6.3 21.6 10.3 18.5 25.0 18.4 20.0
 
Service Area: Univ planning & placement NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 2.74 2.80 2.38 2.83 2.73 2.53 2.68 2.63 3.13 2.80
    5.4 5.8 15.4 . 4.4 11.1 8.1 7.5 . 2.6
1: Poor %
2: Fair % 26.2 22.6 38.5 25.0 31.9 25.0 23.8 35.0 12.9 23.2
3: Good % 57.4 56.9 38.5 66.7 50.0 63.9 60.5 45.0 61.3 66.0
4: Excellent % 11.0 14.6 7.7 8.3 13.8 . 7.7 12.5 25.8 8.2
 
Service Area: College/dept placement svc NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 2.97 3.12 2.83 2.93 2.86 3.11 3.00 2.80 3.54 2.80
    4.0 0.6 11.1 . 5.2 4.8 3.1 2.3 . 7.4
1: Poor %
2: Fair % 17.5 14.0 16.7 25.0 22.2 9.5 15.3 27.3 7.7 19.1
3: Good % 56.5 58.7 50.0 57.1 53.8 55.6 59.9 59.1 30.8 59.8
4: Excellent % 22.0 26.8 22.2 17.9 18.8 30.2 21.6 11.4 61.5 13.7
 
Service Area: Library services NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.30 3.34 3.15 3.35 3.30 3.29 3.34 3.33 3.15 3.26
    0.9 1.2 . . 0.6 0.8 0.9 4.3 1.5 0.2
1: Poor %
2: Fair % 8.0 8.0 12.8 8.2 8.3 4.9 7.3 2.1 11.9 9.6
3: Good % 51.2 46.7 59.0 49.0 52.0 59.0 48.9 50.0 56.7 53.7
4: Excellent % 40.0 44.1 28.2 42.9 39.1 35.2 42.9 43.6 29.9 36.5
 
Service Area: Bookstore services and pro NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 2.97 2.97 2.97 3.10 2.90 2.88 3.03 2.83 3.04 3.05
    3.1 2.1 . . 3.9 5.6 3.2 5.4 1.5 2.0
1: Poor %
2: Fair % 19.1 21.5 16.2 14.3 21.7 21.8 16.2 24.7 14.9 16.6
3: Good % 55.3 53.4 70.3 61.2 55.3 51.6 54.9 51.6 61.2 56.0
4: Excellent % 22.6 23.0 13.5 24.5 19.1 21.0 25.6 18.3 22.4 25.4
 
Service Area: Registration process NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.21 3.24 2.78 3.24 3.23 3.26 3.20 3.45 3.35 3.12
    2.5 1.2 2.5 . 2.5 2.4 2.3 2.1 1.5 4.4
1: Poor %
2: Fair % 11.9 11.2 27.5 6.1 12.2 8.7 12.3 6.2 7.6 13.4
3: Good % 47.4 49.7 60.0 63.3 44.8 49.6 48.1 36.1 45.5 47.7
4: Excellent % 38.3 37.9 10.0 30.6 40.5 39.4 37.3 55.7 45.5 34.5
 
Service Area: Financial aid svcs:applica NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 2.97 2.99 2.56 2.75 2.92 2.94 3.04 3.05 3.15 2.93
    6.5 5.8 11.1 9.4 6.4 7.1 5.4 3.3 2.4 10.3
1: Poor %
2: Fair % 18.7 19.9 33.3 25.0 20.3 16.7 18.0 23.0 9.8 14.2
3: Good % 46.2 43.7 44.4 46.9 47.9 51.2 43.7 39.3 58.5 47.5
4: Excellent % 28.6 30.6 11.1 18.8 25.4 25.0 32.9 34.4 29.3 27.9
 
Service Area: Financial aid svcs:disburs NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 2.98 2.94 2.56 2.81 2.96 2.94 3.01 3.05 3.24 2.98
    6.7 8.6 12.5 6.3 7.1 8.6 4.2 6.8 . 8.9
1: Poor %
2: Fair % 18.6 19.7 25.0 18.8 18.9 18.5 20.8 16.9 9.8 14.9
3: Good % 44.8 40.4 56.3 62.5 44.9 43.2 44.5 40.7 56.1 45.5
4: Excellent % 29.8 31.3 6.3 12.5 29.0 29.6 30.5 35.6 34.1 30.7
 
Service Area: Campus food services NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 2.52 2.53 2.33 2.62 2.49 2.50 2.52 2.54 2.52 2.60
    12.0 13.5 21.2 8.1 13.6 13.8 11.4 11.1 13.0 7.3
1: Poor %
2: Fair % 33.3 32.2 27.3 24.3 34.8 30.0 34.2 31.9 32.6 33.5
3: Good % 45.3 42.0 48.5 64.9 41.3 48.8 45.9 48.6 43.5 50.8
4: Excellent % 9.4 12.2 3.0 2.7 10.4 7.5 8.5 8.3 10.9 8.5
 
Service Area: Campus health services NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.06 3.07 2.70 3.00 3.09 3.04 3.08 2.96 2.96 3.06
    4.4 3.6 12.1 2.3 3.1 3.1 4.7 8.9 5.9 5.4
1: Poor %
2: Fair % 16.3 17.8 27.3 13.6 16.5 17.3 15.4 17.7 15.7 14.9
3: Good % 48.2 46.6 39.4 65.9 49.0 52.0 47.1 41.8 54.9 48.1
4: Excellent % 31.0 32.0 21.2 18.2 31.3 27.6 32.9 31.6 23.5 31.6
 
Service Area: Campus counseling (not car NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.04 3.02 2.60 2.89 3.01 3.07 3.10 3.05 3.00 3.00
    6.2 5.6 10.0 . 7.3 6.7 5.0 9.5 15.4 5.8
1: Poor %
2: Fair % 16.3 20.2 30.0 22.2 16.6 10.0 16.4 4.8 . 16.5
3: Good % 45.4 40.4 50.0 66.7 43.7 53.3 42.7 57.1 53.8 49.5
4: Excellent % 32.2 33.7 10.0 11.1 32.5 30.0 35.9 28.6 30.8 28.2
 
Service Area: Business svcs/cashier/stud NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 2.83 2.85 2.73 2.98 2.79 2.73 2.84 2.91 2.96 2.82
    6.9 9.0 7.7 2.5 7.5 11.6 4.8 5.4 1.8 7.6
1: Poor %
2: Fair % 19.7 15.6 19.2 12.5 20.8 14.7 23.0 18.9 22.8 18.2
3: Good % 57.3 57.0 65.4 70.0 56.5 63.2 55.7 55.4 52.6 58.6
4: Excellent % 16.1 18.4 7.7 15.0 15.2 10.5 16.6 20.3 22.8 15.6
 
Service Area: Residence life programs NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 2.80 2.99 2.39 2.88 2.68 2.64 2.84 2.86 2.93 2.84
    6.7 5.1 22.2 . 9.5 11.1 4.1 9.5 . 5.7
1: Poor %
2: Fair % 23.4 15.2 16.7 26.9 27.4 25.0 28.2 21.4 23.3 14.8
3: Good % 52.9 55.1 61.1 57.7 48.9 52.8 47.3 42.9 60.0 69.7
4: Excellent % 17.0 24.6 . 15.4 14.2 11.1 20.3 26.2 16.7 9.8
 
Service Area: Opportunities for rec acti NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.26 3.39 3.07 3.41 3.15 3.38 3.25 3.22 3.33 3.32
    1.4 1.2 3.7 . 1.9 1.0 1.6 1.3 . 0.7
1: Poor %
2: Fair % 10.0 6.4 14.8 8.8 13.6 6.1 11.1 13.0 5.6 6.8
3: Good % 49.4 44.2 51.9 41.2 51.9 46.9 48.1 48.1 55.6 52.4
4: Excellent % 39.2 48.2 29.6 50.0 32.7 45.9 39.2 37.7 38.9 40.2
 
Service Area: Opportunities for communit NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.10 3.26 2.63 3.19 3.00 3.19 3.09 3.06 3.42 3.08
    3.3 1.4 8.3 . 4.0 3.8 4.3 1.5 . 3.3
1: Poor %
2: Fair % 14.9 12.4 37.5 19.4 16.7 10.3 15.7 20.6 4.0 12.6
3: Good % 50.2 44.5 37.5 41.9 54.4 48.7 46.8 48.5 50.0 56.9
4: Excellent % 31.6 41.6 16.7 38.7 24.8 37.2 33.2 29.4 46.0 27.2
 
Service Area: Opps to dev leadership ski NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.13 3.27 2.81 3.03 3.02 3.33 3.06 3.11 3.44 3.19
    3.2 2.0 . 2.9 3.7 1.0 5.2 3.9 . 2.0
1: Poor %
2: Fair % 13.9 12.5 33.3 23.5 16.5 7.9 15.2 17.1 3.7 10.1
3: Good % 49.8 42.6 52.4 41.2 54.3 48.5 48.2 43.4 48.1 54.6
4: Excellent % 33.0 43.0 14.3 32.4 25.5 42.6 31.4 35.5 48.1 33.3
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Q Non-Academic Services: Staff Responsiveness:

Staff Resp: Personal safety on campus NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 2.93 2.96 2.94 2.76 2.89 3.03 2.97 2.78 2.80 2.99
    5.8 4.6 5.9 11.8 7.9 2.6 3.4 10.0 4.0 5.8
1: Poor %
2: Fair % 18.0 18.3 11.8 17.6 18.1 15.4 20.4 22.5 24.0 12.9
3: Good % 53.5 53.4 64.7 52.9 50.9 59.0 52.4 47.5 60.0 58.3
4: Excellent % 22.7 23.7 17.6 17.6 23.1 23.1 23.8 20.0 12.0 23.0
 
Staff Resp: Univ planning & placement sv NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 2.81 2.81 2.50 3.00 2.84 2.63 2.74 2.80 3.12 2.81
    5.3 9.7 . . 4.6 5.3 5.6 4.0 . 5.7
1: Poor %
2: Fair % 23.1 22.2 50.0 13.3 23.7 31.6 26.1 32.0 11.8 17.2
3: Good % 57.0 45.8 50.0 73.3 54.8 57.9 57.0 44.0 64.7 67.2
4: Excellent % 14.6 22.2 . 13.3 16.9 5.3 11.3 20.0 23.5 9.8
 
Staff Resp: College/dept placement svcs NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.01 3.20 2.91 2.71 2.92 3.28 3.06 2.86 3.69 2.78
    4.0 0.9 . 5.9 6.1 5.0 2.0 3.6 . 6.9
1: Poor %
2: Fair % 18.8 15.5 27.3 35.3 20.6 7.5 18.7 35.7 3.1 19.1
3: Good % 49.2 46.4 54.5 41.2 48.6 42.5 50.2 32.1 25.0 63.4
4: Excellent % 28.0 37.3 18.2 17.6 24.7 45.0 29.1 28.6 71.9 10.7
 
Staff Resp: Library services NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.30 3.37 3.20 3.48 3.29 3.25 3.33 3.27 3.24 3.26
    1.3 1.8 . . 1.4 2.6 1.0 2.7 . 0.8
1: Poor %
2: Fair % 9.2 9.1 4.0 3.4 9.4 2.6 9.5 13.7 16.7 8.8
3: Good % 47.5 39.7 72.0 44.8 48.1 61.8 45.0 37.0 42.9 54.2
4: Excellent % 42.0 49.3 24.0 51.7 41.1 32.9 44.5 46.6 40.5 36.3
 
Staff Resp: Bookstore services and produ NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 2.98 2.93 2.86 3.03 2.98 2.85 3.01 2.89 3.10 3.05
    3.2 3.8 . . 3.7 4.2 2.9 1.4 2.5 3.1
1: Poor %
2: Fair % 18.6 22.2 27.3 24.1 17.2 27.8 17.5 28.6 15.0 13.7
3: Good % 54.9 50.9 59.1 48.3 56.6 47.2 55.2 50.0 52.5 58.4
4: Excellent % 23.3 23.1 13.6 27.6 22.5 20.8 24.3 20.0 30.0 24.7
 
Staff Resp: Registration process NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.12 3.15 2.80 3.12 3.10 3.19 3.13 3.31 3.19 3.03
    3.8 3.1 . . 4.2 3.2 3.5 1.5 5.6 5.1
1: Poor %
2: Fair % 13.7 13.8 20.0 11.5 14.3 4.8 14.8 10.8 8.3 14.5
3: Good % 49.7 47.7 80.0 65.4 48.5 61.3 47.0 43.1 47.2 52.3
4: Excellent % 32.9 35.4 . 23.1 33.0 30.6 34.8 44.6 38.9 28.1
 
Staff Resp: Financial aid svcs:applicati NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 2.84 2.80 2.42 2.67 2.86 2.81 2.87 2.93 3.00 2.82
    9.5 10.1 25.0 19.0 9.1 11.5 7.5 6.8 8.3 11.3
1: Poor %
2: Fair % 21.7 26.4 25.0 14.3 20.8 17.3 24.6 29.5 8.3 16.1
3: Good % 43.6 37.2 33.3 47.6 45.0 50.0 41.2 27.3 58.3 51.6
4: Excellent % 25.2 26.4 16.7 19.0 25.1 21.2 26.8 36.4 25.0 21.0
 
Staff Resp: Financial aid svcs:disbursem NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 2.86 2.85 2.08 2.45 2.88 2.82 2.89 2.91 2.90 2.91
    9.0 11.8 33.3 22.7 9.3 14.3 5.0 4.5 . 8.9
1: Poor %
2: Fair % 20.3 18.5 33.3 22.7 19.2 14.3 25.7 29.5 28.6 11.4
3: Good % 46.4 42.9 25.0 40.9 46.0 46.9 44.5 36.4 52.4 59.3
4: Excellent % 24.3 26.9 8.3 13.6 25.6 24.5 24.8 29.5 19.0 20.3
 
Staff Resp: Campus food services NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 2.65 2.71 2.54 2.96 2.60 2.65 2.73 2.47 2.50 2.63
    11.3 12.6 8.3 4.3 12.6 8.2 8.7 13.2 17.9 11.6
1: Poor %
2: Fair % 27.9 24.5 33.3 17.4 28.7 26.5 27.8 35.8 28.6 27.7
3: Good % 45.5 42.1 54.2 56.5 44.7 57.1 45.2 41.5 39.3 46.8
4: Excellent % 15.3 20.8 4.2 21.7 13.9 8.2 18.3 9.4 14.3 13.9
 
Staff Resp: Campus health services NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.11 3.09 2.83 3.11 3.14 3.17 3.12 3.06 2.85 3.13
    5.2 5.5 13.0 . 3.8 3.4 5.8 6.5 8.8 5.9
1: Poor %
2: Fair % 14.4 16.0 21.7 17.9 14.6 15.3 14.1 17.7 17.6 9.8
3: Good % 44.8 42.5 34.8 53.6 45.3 42.4 42.8 38.7 52.9 49.8
4: Excellent % 35.7 35.9 30.4 28.6 36.3 39.0 37.4 37.1 20.6 34.6
 
Staff Resp: Campus counseling (not caree NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 3.02 3.05 2.13 2.83 3.00 3.06 3.16 2.67 2.57 3.00
    8.8 8.3 25.0 . 11.4 12.5 5.9 16.7 28.6 4.5
1: Poor %
2: Fair % 15.6 11.7 37.5 33.3 14.9 12.5 12.6 22.2 14.3 21.2
3: Good % 40.2 46.7 37.5 50.0 36.0 31.3 40.7 38.9 28.6 43.9
4: Excellent % 35.3 33.3 . 16.7 37.7 43.8 40.7 22.2 28.6 30.3
 
Staff Resp: Business svcs/cashier/studen NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 2.76 2.75 2.50 2.96 2.76 2.68 2.77 2.81 2.70 2.79
    10.2 13.8 20.0 . 10.1 14.0 9.2 7.5 9.1 9.3
1: Poor %
2: Fair % 20.8 18.4 15.0 23.1 21.5 17.5 24.6 20.8 21.2 16.5
3: Good % 51.4 46.7 60.0 57.7 50.6 54.4 45.8 54.7 60.6 59.8
4: Excellent % 17.6 21.1 5.0 19.2 17.7 14.0 20.4 17.0 9.1 14.4
 
Staff Resp: Residence life programs NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
  Mean 2.81 2.89 2.73 2.87 2.77 2.71 2.81 2.86 2.72 2.84
    7.8 5.7 9.1 . 10.3 8.3 6.4 10.3 . 8.9
1: Poor %
2: Fair % 23.2 25.0 9.1 33.3 23.1 29.2 25.5 20.7 38.9 12.7
3: Good % 49.3 44.3 81.8 46.7 45.6 45.8 48.9 41.4 50.0 64.6
4: Excellent % 19.7 25.0 . 20.0 21.0 16.7 19.1 27.6 11.1 13.9
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Financial Aid Services

Q Received Financial Aid

Receive financial aid while at NCSU? NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
    62.2 62.1 55.0 73.5 65.6 73.2 61.0 67.7 72.1 51.6
Yes %
No % 37.8 37.9 45.0 26.5 34.4 26.8 39.0 32.3 27.9 48.4

Q Satisfaction with Aid Package

Satisfaction with fin aid package NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
    1.8 0.9 . . 3.2 3.2 0.5 4.6 . 1.4
1: Very dissatisfied %
2: Moderately dissatisfied % 7.5 7.6 9.1 5.7 8.7 6.5 7.0 10.8 4.1 6.0
3: Moderately satisfied % 46.4 43.1 59.1 57.1 46.3 40.9 49.5 43.1 40.8 45.8
4: Very satisfied % 44.3 48.3 31.8 37.1 41.8 49.5 43.0 41.5 55.1 46.8

Q Satisfaction with Financial Aid Staff

Rate financial aid reception staff NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
    8.1 9.1 5.9 3.4 7.3 7.7 9.1 12.5 . 8.4
1: Poor %
2: Fair % 20.3 19.4 29.4 13.8 19.2 14.1 21.3 25.0 20.6 22.6
3: Good % 48.4 48.6 47.1 58.6 51.7 47.4 45.0 33.9 55.9 49.5
4: Excellent % 23.2 22.9 17.6 24.1 21.8 30.8 24.6 28.6 23.5 19.5

Rate financial aid phone staff NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
    9.0 6.0 6.3 3.6 9.0 12.3 10.6 12.2 5.6 8.0
1: Poor %
2: Fair % 23.8 21.9 31.3 17.9 23.9 21.9 24.7 32.7 16.7 23.9
3: Good % 46.4 51.0 43.8 53.6 49.0 41.1 41.3 32.7 52.8 50.6
4: Excellent % 20.9 21.2 18.8 25.0 18.2 24.7 23.4 22.4 25.0 17.6

Rate financial aid advisor staff NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM
    6.1 6.2 20.0 4.2 5.8 7.0 6.6 9.6 . 4.5
1: Poor %
2: Fair % 15.7 13.1 40.0 16.7 14.8 15.5 16.1 21.2 12.1 15.9
3: Good % 48.8 50.3 13.3 54.2 50.6 45.1 46.6 36.5 54.5 54.5
4: Excellent % 29.4 30.3 26.7 25.0 28.8 32.4 30.8 32.7 33.3 25.0
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For more information on the 2002-2003 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: September, 2003

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