North Carolina State University
2003-2004 Graduating Senior Survey:
Frequency Distributions for Survey Item #10
(Evaluation of Non-Academic Services and Staff)

This document reports the frequency distributions by gender and race/ethnicity of survey item #10 of the 2003-2004 Graduating Senior Survey. A table comparing mean ratings is available on the web.

Exact wording of question: Based on your last two years on this campus, how would you evaluate each of the following services ? (If you have not had enough experience with a service to evaluate it, please mark the response "Don't know/did not use" and then skip to the next service.) For those services which required interaction with university offices or units (secretaries, tutors, counselors, office workers, etc.) please rate how responsive the staffs in those offices or units were to your needs.

Respondents selecting "don't know/did not use" have been excluded from the figures reported in this document.

Service Areas | Staff Responsiveness

Q Non-Academic Services

  All Women Men AfAm White Other
Service Area: Personal safety on campus 20.4 17.5 23.1 17.1 21.2 17.4
4: Excellent (%)
3: Good (%) 59.8 59.6 60.0 65.1 59.0 61.7
2: Fair (%) 17.0 20.5 13.8 15.5 17.1 18.3
1: Poor (%) 2.7 2.4 3.1 2.3 2.8 2.6

  All Women Men AfAm White Other
Service Area: Univ planning & placement svcs 14.8 14.1 15.4 13.8 15.4 11.3
4: Excellent (%)
3: Good (%) 57.7 59.3 56.5 65.5 57.2 54.6
2: Fair (%) 22.9 23.1 22.7 18.4 22.8 27.8
1: Poor (%) 4.6 3.5 5.4 2.3 4.6 6.2

  All Women Men AfAm White Other
Service Area: College/dept placement svcs 26.9 27.7 26.1 23.6 27.8 23.0
4: Excellent (%)
3: Good (%) 54.8 54.9 54.6 55.7 54.9 53.3
2: Fair (%) 14.4 15.1 13.9 16.0 13.6 19.7
1: Poor (%) 3.9 2.2 5.4 4.7 3.8 4.1

  All Women Men AfAm White Other
Service Area: Library services 43.5 42.3 44.6 41.9 43.6 44.1
4: Excellent (%)
3: Good (%) 50.5 51.9 49.2 50.3 50.8 48.0
2: Fair (%) 5.3 5.5 5.0 6.7 4.9 7.4
1: Poor (%) 0.7 0.3 1.2 1.1 0.7 0.5

  All Women Men AfAm White Other
Service Area: Bookstore services and products 23.9 27.7 20.4 20.1 24.3 23.7
4: Excellent (%)
3: Good (%) 55.2 56.0 54.5 59.2 55.8 45.9
2: Fair (%) 17.7 14.7 20.4 18.4 16.8 25.8
1: Poor (%) 3.2 1.6 4.7 2.3 3.1 4.6

  All Women Men AfAm White Other
Service Area: Registration process 39.9 37.7 42.0 33.9 40.6 38.6
4: Excellent (%)
3: Good (%) 47.4 50.0 45.0 53.7 46.5 50.5
2: Fair (%) 10.9 10.9 10.8 11.3 11.1 8.4
1: Poor (%) 1.8 1.4 2.1 1.1 1.8 2.5

  All Women Men AfAm White Other
Service Area: Financial aid svcs:application/award prcss 32.3 32.2 32.4 30.0 32.0 37.6
4: Excellent (%)
3: Good (%) 46.7 47.9 45.6 47.3 46.9 43.6
2: Fair (%) 16.1 15.8 16.4 18.0 16.1 13.7
1: Poor (%) 4.9 4.1 5.7 4.7 4.9 5.1

  All Women Men AfAm White Other
Service Area: Financial aid svcs:disbursement process 34.2 33.4 34.9 30.1 34.5 37.6
4: Excellent (%)
3: Good (%) 45.4 48.2 43.0 49.3 44.6 48.6
2: Fair (%) 14.9 13.9 15.9 13.0 15.8 9.2
1: Poor (%) 5.4 4.5 6.2 7.5 5.1 4.6

  All Women Men AfAm White Other
Service Area: Campus food services 9.9 8.2 11.3 7.4 10.2 9.4
4: Excellent (%)
3: Good (%) 49.6 53.6 46.2 50.7 49.7 47.0
2: Fair (%) 31.5 31.7 31.4 31.6 31.3 33.6
1: Poor (%) 9.0 6.5 11.2 10.3 8.8 10.1

  All Women Men AfAm White Other
Service Area: Campus health services 31.6 29.3 33.8 26.2 31.5 38.0
4: Excellent (%)
3: Good (%) 49.5 50.8 48.2 61.7 48.9 44.0
2: Fair (%) 14.3 15.1 13.6 7.1 15.1 13.3
1: Poor (%) 4.6 4.7 4.4 5.0 4.5 4.7

  All Women Men AfAm White Other
Service Area: Campus counseling (not career) svcs 32.7 35.3 30.2 31.7 32.7 33.3
4: Excellent (%)
3: Good (%) 49.1 44.5 53.5 56.7 48.7 45.8
2: Fair (%) 13.0 15.2 11.0 10.0 13.1 15.3
1: Poor (%) 5.1 4.9 5.3 1.7 5.5 5.6

  All Women Men AfAm White Other
Service Area: Business svcs/cashier/student accts 20.8 21.6 20.0 18.7 20.6 23.8
4: Excellent (%)
3: Good (%) 59.9 61.5 58.4 61.4 60.4 54.1
2: Fair (%) 15.7 14.0 17.4 16.3 15.3 18.6
1: Poor (%) 3.6 2.9 4.3 3.6 3.6 3.5

  All Women Men AfAm White Other
Service Area: Residence life programs 20.4 21.2 19.8 28.0 20.0 14.3
4: Excellent (%)
3: Good (%) 53.0 54.5 51.8 51.4 52.4 60.7
2: Fair (%) 21.7 20.9 22.3 15.9 22.5 22.6
1: Poor (%) 4.8 3.4 6.1 4.7 5.2 2.4

  All Women Men AfAm White Other
Service Area: Opportunities for rec activities 41.0 43.3 38.9 45.7 41.8 28.5
4: Excellent (%)
3: Good (%) 48.5 46.5 50.3 48.6 47.9 54.7
2: Fair (%) 9.2 9.4 9.1 5.1 9.0 15.3
1: Poor (%) 1.3 0.8 1.7 0.7 1.3 1.5

  All Women Men AfAm White Other
Service Area: Opportunities for community svc 34.5 37.8 31.0 40.9 34.6 27.0
4: Excellent (%)
3: Good (%) 49.6 47.8 51.5 51.2 48.6 57.7
2: Fair (%) 14.0 12.5 15.5 7.1 14.6 15.3
1: Poor (%) 1.9 1.8 2.0 0.8 2.2 0.0

  All Women Men AfAm White Other
Service Area: Opps to dev leadership skills 34.9 38.8 31.2 41.8 34.6 30.2
4: Excellent (%)
3: Good (%) 49.1 48.4 49.7 50.7 48.6 51.9
2: Fair (%) 13.8 11.5 15.9 6.2 14.4 16.3
1: Poor (%) 2.2 1.3 3.1 1.4 2.4 1.6

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Q Non-Academic Services: Staff Responsiveness

  All Women Men AfAm White Other
Staff Resp: Personal safety on campus 20.1 20.2 20.0 13.2 21.4 15.9
4: Excellent (%)
3: Good (%) 58.1 57.1 58.9 65.8 56.7 62.3
2: Fair (%) 17.1 17.2 17.0 15.8 17.2 17.4
1: Poor (%) 4.7 5.4 4.1 5.3 4.7 4.3

  All Women Men AfAm White Other
Staff Resp: Univ planning & placement svcs 18.7 21.5 16.9 6.7 19.2 25.0
4: Excellent (%)
3: Good (%) 57.2 56.0 58.0 62.2 58.0 46.2
2: Fair (%) 19.6 18.7 20.2 24.4 18.9 21.2
1: Poor (%) 4.5 3.8 4.9 6.7 3.9 7.7

  All Women Men AfAm White Other
Staff Resp: College/dept placement svcs 31.3 35.2 28.4 25.4 32.8 24.6
4: Excellent (%)
3: Good (%) 49.4 49.2 49.5 52.2 48.9 50.8
2: Fair (%) 14.0 12.4 15.3 13.4 14.0 15.4
1: Poor (%) 5.2 3.3 6.8 9.0 4.4 9.2

  All Women Men AfAm White Other
Staff Resp: Library services 43.1 40.4 45.3 39.6 43.8 38.8
4: Excellent (%)
3: Good (%) 47.9 50.0 46.2 48.1 47.5 51.7
2: Fair (%) 7.9 9.0 7.1 9.4 7.7 8.6
1: Poor (%) 1.1 0.6 1.5 2.8 1.0 0.9

  All Women Men AfAm White Other
Staff Resp: Bookstore services and products 23.0 22.9 23.0 20.4 22.8 27.0
4: Excellent (%)
3: Good (%) 54.8 58.9 51.7 52.4 55.6 48.6
2: Fair (%) 18.2 15.8 20.1 22.3 17.6 21.6
1: Poor (%) 4.0 2.4 5.2 4.9 4.0 2.7

  All Women Men AfAm White Other
Staff Resp: Registration process 32.7 29.7 35.0 26.3 33.0 35.8
4: Excellent (%)
3: Good (%) 50.8 54.4 48.1 54.5 50.3 52.3
2: Fair (%) 13.7 13.6 13.8 16.2 13.7 11.0
1: Poor (%) 2.8 2.4 3.1 3.0 3.0 0.9

  All Women Men AfAm White Other
Staff Resp: Financial aid svcs:application/award prcss 27.8 25.9 29.4 24.7 27.4 36.2
4: Excellent (%)
3: Good (%) 46.9 49.2 45.0 46.1 46.7 49.3
2: Fair (%) 17.3 17.1 17.5 21.3 17.7 8.7
1: Poor (%) 8.0 7.8 8.1 7.9 8.2 5.8

  All Women Men AfAm White Other
Staff Resp: Financial aid svcs:disbursement process 29.0 28.3 29.5 23.5 28.8 39.0
4: Excellent (%)
3: Good (%) 46.5 49.3 44.3 48.2 46.0 49.2
2: Fair (%) 16.5 16.0 16.8 20.0 17.1 5.1
1: Poor (%) 8.0 6.4 9.3 8.2 8.1 6.8

  All Women Men AfAm White Other
Staff Resp: Campus food services 14.5 13.4 15.3 19.3 14.3 11.5
4: Excellent (%)
3: Good (%) 48.0 51.0 45.8 50.0 46.7 58.6
2: Fair (%) 28.1 30.0 26.7 21.6 29.2 23.0
1: Poor (%) 9.4 5.5 12.2 9.1 9.7 6.9

  All Women Men AfAm White Other
Staff Resp: Campus health services 36.5 32.8 39.7 28.3 36.5 45.8
4: Excellent (%)
3: Good (%) 45.8 47.9 44.1 58.7 44.7 44.6
2: Fair (%) 12.2 13.4 11.3 8.7 13.2 4.8
1: Poor (%) 5.4 6.0 5.0 4.3 5.6 4.8

  All Women Men AfAm White Other
Staff Resp: Campus counseling (not career) svcs 34.3 41.0 28.7 25.0 36.4 27.0
4: Excellent (%)
3: Good (%) 45.2 38.5 50.8 55.6 42.8 54.1
2: Fair (%) 11.0 11.8 10.3 16.7 10.6 8.1
1: Poor (%) 9.6 8.7 10.3 2.8 10.2 10.8

  All Women Men AfAm White Other
Staff Resp: Business svcs/cashier/student accts 19.5 20.1 19.1 15.4 19.8 21.2
4: Excellent (%)
3: Good (%) 55.0 56.2 54.0 51.0 55.5 54.5
2: Fair (%) 17.1 16.5 17.7 23.1 16.5 16.2
1: Poor (%) 8.4 7.3 9.3 10.6 8.1 8.1

  All Women Men AfAm White Other
Staff Resp: Residence life programs 23.1 26.0 20.8 33.8 22.5 13.5
4: Excellent (%)
3: Good (%) 49.8 49.6 50.0 42.3 49.3 65.4
2: Fair (%) 21.2 20.2 22.0 19.7 21.9 17.3
1: Poor (%) 5.9 4.2 7.2 4.2 6.4 3.8
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For more information on the 2003-2004 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: September, 2004

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