North Carolina State University
2004-2005 Graduating Senior Survey:
College Comparisons of
Services for Students

This document reports survey data on college differences in the respondents' overall assessment of academic and non-academic services outside the classroom . Survey results for all respondents are provided in "2004-2005 Graduating Senior Survey: All Respondents." For information about the survey and analysis methods, see "2004-2005 Graduating Senior Survey: Introduction, Methods, and Student Demographic Profile."

Academic Services:
Academic Advising (In Major) | Research Support | Library Services | Technology Services | Career-related Services | Employment Services |

Non-Academic Services:
Service Areas | Staff Responsiveness

Financial Aid


Q Academic Advising (In Major)

Advising: Access to advisor NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.19
3.45
3.54
3.21
3.45
3.11
2.71
3.41
3.34
4: Excellent
%
47.1
62.1
65.6
46.8
54.5
41.7
29.2
57.9
50.6
3: Good
%
31.3
23.9
24.6
34.2
37.7
34.4
29.2
26.3
37.7
2: Fair
%
14.8
11.1
8.2
12.4
6.5
17.4
25.3
14.5
6.5
1: Poor
%
6.7
3.0
1.6
6.6
1.3
6.6
16.2
1.3
5.2
Total
N
2,164
398
61
620
77
547
308
76
77

Advising: Sufficient time
with advisor
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.08
3.37
3.43
3.09
3.42
2.93
2.62
3.39
3.30
4: Excellent
%
43.1
58.8
60.7
41.9
54.5
35.7
25.9
53.9
53.2
3: Good
%
30.6
24.0
21.3
32.7
36.4
33.5
30.4
32.9
27.3
2: Fair
%
17.1
12.4
18.0
17.8
5.2
18.9
23.9
11.8
15.6
1: Poor
%
9.2
4.8
.
7.7
3.9
11.9
19.8
1.3
3.9
Total
N
2,140
396
61
614
77
546
293
76
77

Advising: Accurate info
about degree req/courses
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.14
3.29
3.34
3.09
3.31
3.09
3.02
3.33
3.19
4: Excellent
%
44.1
53.8
59.0
41.5
50.6
39.3
35.9
57.9
53.2
3: Good
%
33.0
26.5
21.3
33.9
36.4
37.3
38.6
19.7
22.1
2: Fair
%
16.1
14.9
14.8
16.8
6.5
16.6
17.5
19.7
15.6
1: Poor
%
6.8
4.8
4.9
7.8
6.5
6.7
8.0
2.6
9.1
Total
N
2,192
396
61
619
77
549
337
76
77

Advising: Knowledge of
policies/procedures
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.13
3.27
3.30
3.06
3.29
3.09
3.03
3.40
3.22
4: Excellent
%
38.6
50.0
55.0
35.8
43.4
32.7
31.2
54.7
44.6
3: Good
%
40.8
31.5
23.3
40.5
44.7
47.4
46.7
32.0
37.8
2: Fair
%
15.7
14.1
18.3
17.9
9.2
15.6
16.1
12.0
12.2
1: Poor
%
4.9
4.4
3.3
5.8
2.6
4.3
6.1
1.3
5.4
Total
N
2,140
384
60
603
76
538
330
75
74

Academic advising overall NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.11
3.29
3.48
3.11
3.39
3.02
2.80
3.45
3.29
4: Excellent
%
40.4
52.1
62.3
40.5
51.9
33.1
24.7
59.2
53.8
3: Good
%
36.9
29.7
23.0
36.9
39.0
43.3
41.5
26.3
26.9
2: Fair
%
16.1
13.1
14.8
15.8
5.2
16.3
23.2
14.5
14.1
1: Poor
%
6.6
5.0
.
6.8
3.9
7.3
10.6
.
5.1
Total
N
2,196
397
61
620
77
547
340
76
78
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Q Research Support

Research: Access to faculty
involved in research
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.04
3.18
3.29
3.02
3.25
2.81
2.99
3.56
3.17
4: Excellent
%
32.8
41.8
50.0
31.6
38.2
22.9
25.4
58.3
38.3
3: Good
%
44.5
38.6
35.3
45.1
49.1
45.5
53.7
39.6
44.7
2: Fair
%
16.2
14.7
8.8
16.5
12.7
21.1
15.7
2.1
12.8
1: Poor
%
6.5
4.8
5.9
6.7
.
10.4
5.2
.
4.3
Total
N
1,202
251
34
297
55
336
134
48
47

Research: Access to up-to-date
facilities
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.10
3.14
3.58
3.21
3.25
2.74
3.25
3.56
3.02
4: Excellent
%
35.0
38.3
65.0
37.1
37.3
22.7
36.9
60.7
35.2
3: Good
%
44.7
41.3
27.5
49.8
52.2
40.5
52.9
34.4
38.9
2: Fair
%
15.1
16.4
7.5
10.5
9.0
24.9
8.9
4.9
18.5
1: Poor
%
5.1
4.0
.
2.6
1.5
11.8
1.3
.
7.4
Total
N
1,587
298
40
420
67
422
225
61
54

Research support overall NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.07
3.18
3.36
3.13
3.19
2.80
3.13
3.51
3.04
4: Excellent
%
29.3
36.4
46.2
29.6
30.2
19.5
26.5
55.7
33.3
3: Good
%
52.1
48.5
46.2
55.5
60.3
48.0
62.8
39.3
42.6
2: Fair
%
14.9
11.7
5.1
13.0
7.9
25.5
8.4
4.9
18.5
1: Poor
%
3.7
3.4
2.6
1.9
1.6
7.0
2.3
.
5.6
Total
N
1,554
291
39
416
63
415
215
61
54
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Q Technology Services

Tech: Access to Internet NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.71
3.73
3.93
3.66
3.66
3.73
3.73
3.87
3.55
4: Excellent
%
73.9
75.2
93.3
70.1
67.5
75.0
74.8
86.7
64.5
3: Good
%
23.7
22.3
6.7
26.3
31.2
23.3
23.8
13.3
27.6
2: Fair
%
2.1
2.6
.
3.3
1.3
1.3
1.1
.
6.6
1: Poor
%
0.3
.
.
0.3
.
0.4
0.3
.
1.3
Total
N
2,204
391
60
615
77
545
365
75
76

Tech: Hours of operation
for computer labs
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.43
3.37
3.72
3.45
3.29
3.37
3.50
3.54
3.45
4: Excellent
%
53.5
52.2
74.1
54.2
41.6
51.0
55.6
58.3
52.1
3: Good
%
37.4
34.1
24.1
37.6
46.8
38.0
39.1
37.5
41.1
2: Fair
%
7.7
12.1
1.7
7.0
10.4
8.0
5.0
4.2
6.8
1: Poor
%
1.4
1.6
.
1.2
1.3
3.0
0.3
.
.
Total
N
2,159
381
58
596
77
539
363
72
73

Tech: Access to up-to-date
facilities
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.46
3.54
3.73
3.50
3.48
3.26
3.53
3.64
3.34
4: Excellent
%
54.4
60.0
75.0
57.5
53.2
41.6
58.7
67.1
47.9
3: Good
%
38.0
34.5
23.3
36.6
41.6
44.5
36.7
31.4
41.1
2: Fair
%
6.3
4.7
1.7
4.7
5.2
12.0
3.7
.
8.2
1: Poor
%
1.2
0.8
.
1.2
.
1.8
0.9
1.4
2.7
Total
N
2,140
380
60
590
77
541
349
70
73

Tech: Access to trained
staff for help
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.02
3.05
3.44
3.23
3.11
2.66
3.03
3.28
2.93
4: Excellent
%
32.6
37.5
55.6
40.8
28.6
16.7
30.9
47.8
28.6
3: Good
%
42.0
37.1
35.2
43.2
57.1
41.4
44.5
35.8
44.6
2: Fair
%
20.2
18.1
7.4
13.8
11.4
32.9
20.9
13.4
17.9
1: Poor
%
5.2
7.3
1.9
2.2
2.9
9.0
3.7
3.0
8.9
Total
N
1,863
315
54
544
70
456
301
67
56

Tech: Training classes NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.09
3.16
3.67
3.24
3.15
2.71
3.21
3.35
3.00
4: Excellent
%
34.8
40.6
73.8
42.1
27.7
17.0
37.6
45.9
36.4
3: Good
%
43.7
39.4
19.0
42.8
59.6
46.1
47.1
45.9
36.4
2: Fair
%
17.1
15.8
7.1
12.2
12.8
27.8
14.3
5.4
18.2
1: Poor
%
4.4
4.2
.
2.9
.
9.1
1.0
2.7
9.1
Total
N
1,162
165
42
311
47
317
210
37
33

Technology services overall NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.37
3.42
3.74
3.41
3.39
3.21
3.41
3.57
3.30
4: Excellent
%
43.9
48.4
75.9
47.3
41.6
30.9
45.3
58.1
43.8
3: Good
%
49.8
45.6
22.4
46.1
55.8
59.9
51.1
40.5
45.2
2: Fair
%
6.0
6.0
1.7
6.4
2.6
8.7
3.3
1.4
8.2
1: Poor
%
0.3
.
.
0.2
.
0.6
0.3
.
2.7
Total
N
2,165
386
58
594
77
541
362
74
73
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Q Library Services

Library: Hours
of operation
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.64
3.72
3.78
3.67
3.42
3.56
3.64
3.58
3.62
4: Excellent
%
67.1
74.6
78.0
69.6
46.1
61.2
67.0
61.8
66.2
3: Good
%
29.9
22.6
22.0
28.0
50.0
34.2
30.7
34.2
29.9
2: Fair
%
2.8
2.6
.
2.4
3.9
3.8
1.7
3.9
3.9
1: Poor
%
0.3
0.3
.
.
.
0.8
0.6
.
.
Total
N
2,180
390
59
618
76
529
355
76
77

Library: Staff
responsiveness
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.40
3.44
3.56
3.44
3.28
3.29
3.42
3.34
3.46
4: Excellent
%
47.0
51.2
61.1
51.2
35.1
38.1
47.3
45.2
51.4
3: Good
%
46.6
42.7
33.3
42.5
58.1
53.8
48.5
45.2
42.9
2: Fair
%
5.8
5.3
5.6
5.6
6.8
7.3
3.7
8.2
5.7
1: Poor
%
0.7
0.8
.
0.7
.
0.9
0.6
1.4
.
Total
N
2,015
361
54
590
74
465
328
73
70

Library: Access to
databases/collections
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.46
3.52
3.57
3.50
3.31
3.35
3.50
3.50
3.52
4: Excellent
%
52.7
56.9
62.1
56.0
37.8
43.6
55.0
55.4
59.2
3: Good
%
41.4
38.4
32.8
38.5
55.4
48.3
40.4
40.5
33.8
2: Fair
%
5.2
4.2
5.2
4.7
6.8
7.1
4.1
2.7
7.0
1: Poor
%
0.7
0.5
.
0.8
.
1.0
0.6
1.4
.
Total
N
2,105
378
58
613
74
495
342
74
71

Library: Training to
use library
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.10
3.24
3.36
3.14
3.03
2.84
3.14
3.30
3.09
4: Excellent
%
36.1
41.5
53.3
39.3
25.4
24.8
37.1
46.4
33.3
3: Good
%
42.4
43.7
31.1
40.5
59.7
42.1
42.7
40.6
43.9
2: Fair
%
16.7
12.0
13.3
15.2
7.5
25.1
16.9
10.1
21.1
1: Poor
%
4.8
2.8
2.2
4.9
7.5
8.0
3.3
2.9
1.8
Total
N
1,737
316
45
506
67
375
302
69
57

Library services overall NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.45
3.50
3.57
3.49
3.27
3.36
3.46
3.47
3.51
4: Excellent
%
49.2
54.5
58.6
53.2
31.2
40.9
49.3
51.3
55.1
3: Good
%
47.0
41.9
39.7
43.3
64.9
54.4
47.3
44.7
41.0
2: Fair
%
3.6
3.1
1.7
3.2
3.9
4.7
3.1
3.9
3.8
1: Poor
%
0.2
0.5
.
0.3
.
.
0.3
.
.
Total
N
2,185
391
58
617
77
533
355
76
78
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Q Career-related Services

Career: Oppor. for career
assistance
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.24
3.35
3.20
3.15
3.18
3.23
3.19
3.66
3.11
4: Excellent
%
39.0
46.7
40.0
34.5
34.0
35.5
35.4
70.6
31.6
3: Good
%
48.1
42.9
40.0
49.7
50.0
52.6
51.0
25.0
50.0
2: Fair
%
11.0
9.0
20.0
12.3
16.0
11.2
10.5
4.4
15.8
1: Poor
%
1.9
1.4
.
3.5
.
0.7
3.1
.
2.6
Total
N
1,452
289
25
316
50
409
257
68
38

Career: Info. on internships,
co-op, etc.
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.21
3.33
3.18
3.08
3.31
3.15
3.26
3.60
2.86
4: Excellent
%
40.3
47.8
39.4
34.0
40.3
36.0
42.9
68.6
24.5
3: Good
%
43.7
39.1
39.4
45.5
50.7
47.9
43.3
22.9
46.9
2: Fair
%
12.3
10.9
21.2
15.5
9.0
11.7
10.3
8.6
18.4
1: Poor
%
3.7
2.2
.
5.1
.
4.4
3.5
.
10.2
Total
N
1,648
320
33
374
67
453
282
70
49

Career: Resources available
to explore options
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.17
3.30
3.12
3.05
3.16
3.15
3.19
3.56
2.88
4: Excellent
%
36.6
45.0
34.6
30.1
29.3
32.9
38.1
64.3
25.6
3: Good
%
47.0
42.8
42.3
49.7
56.9
50.9
45.2
28.6
44.2
2: Fair
%
13.5
9.6
23.1
14.8
13.8
14.8
13.7
5.7
23.3
1: Poor
%
2.9
2.6
.
5.4
.
1.4
3.0
1.4
7.0
Total
N
1,582
311
26
372
58
432
270
70
43

Career: Info. through
Internet and other technology
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.30
3.36
3.34
3.21
3.25
3.30
3.31
3.54
3.23
4: Excellent
%
42.6
46.9
48.3
38.1
31.1
41.0
44.4
59.7
42.6
3: Good
%
46.2
43.5
37.9
47.2
62.3
49.5
43.8
34.3
40.4
2: Fair
%
9.6
8.0
13.8
12.4
6.6
8.1
10.1
6.0
14.9
1: Poor
%
1.6
1.5
.
2.3
.
1.5
1.7
.
2.1
Total
N
1,669
324
29
394
61
459
288
67
47

Career-related services
overall
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.21
3.32
3.22
3.11
3.14
3.19
3.22
3.63
3.04
4: Excellent
%
35.8
43.6
37.5
29.7
26.2
31.9
36.5
67.1
32.0
3: Good
%
51.2
46.6
46.9
54.1
61.5
55.8
50.9
28.6
40.0
2: Fair
%
11.4
8.4
15.6
13.3
12.3
11.4
10.6
4.3
28.0
1: Poor
%
1.6
1.5
.
2.9
.
0.9
2.0
.
.
Total
N
1,716
335
32
407
65
464
293
70
50
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Q Employment-related Services

Employment: Resume
preparation
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.26
3.41
3.00
2.99
3.34
3.21
3.35
3.62
3.23
4: Excellent
%
43.5
52.0
28.6
36.4
42.6
36.4
46.6
66.7
40.0
3: Good
%
42.8
38.9
50.0
36.1
50.8
50.7
43.5
30.4
45.7
2: Fair
%
10.0
6.7
14.3
17.8
4.9
10.7
7.8
1.4
11.4
1: Poor
%
3.7
2.3
7.1
9.7
1.6
2.2
2.1
1.4
2.9
Total
N
1,408
298
28
269
61
365
283
69
35

Employment: interview
prep skills
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.05
3.31
2.96
2.84
3.19
2.90
3.11
3.38
2.97
4: Excellent
%
32.6
46.4
29.2
29.2
35.6
21.0
32.9
52.9
25.8
3: Good
%
46.0
41.5
45.8
38.4
49.2
52.9
49.6
36.8
54.8
2: Fair
%
15.5
8.5
16.7
20.0
13.6
21.7
13.0
5.9
9.7
1: Poor
%
6.0
3.6
8.3
12.4
1.7
4.5
4.5
4.4
9.7
Total
N
1,216
224
24
250
59
314
246
68
31

Employment: access to
career fairs, job listings,
etc.
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.28
3.39
3.20
3.05
3.20
3.34
3.26
3.69
3.22
4: Excellent
%
42.5
48.7
26.7
31.8
40.9
44.6
40.5
72.2
39.2
3: Good
%
45.1
42.4
66.7
46.9
40.9
46.6
47.2
25.0
45.1
2: Fair
%
10.0
7.9
6.7
16.0
15.2
7.3
10.0
2.8
13.7
1: Poor
%
2.3
1.0
.
5.3
3.0
1.5
2.3
.
2.0
Total
N
1,625
304
30
337
66
464
301
72
51

Employment search
assistance overall
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.17
3.30
3.00
2.94
3.23
3.18
3.19
3.61
3.13
4: Excellent
%
34.4
42.0
23.3
26.5
36.9
31.0
33.6
68.1
31.9
3: Good
%
51.0
48.2
53.3
47.3
49.2
57.3
54.5
26.4
51.1
2: Fair
%
11.9
7.8
23.3
19.6
13.8
10.4
9.6
4.2
14.9
1: Poor
%
2.7
2.0
.
6.6
.
1.3
2.3
1.4
2.1
Total
N
1,606
307
30
332
65
452
301
72
47
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Q Non-Academic Services

Service Area: Personal
safety on campus
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.07
3.11
3.11
3.09
3.14
3.03
3.05
3.03
3.02
4: Excellent
%
25.0
26.5
23.7
28.4
26.0
20.5
25.4
21.6
20.5
3: Good
%
59.3
59.3
63.2
54.6
64.0
64.6
56.7
59.5
63.6
2: Fair
%
13.7
12.8
13.2
14.5
8.0
12.1
15.9
18.9
13.6
1: Poor
%
2.1
1.3
.
2.5
2.0
2.7
2.0
.
2.3
Total
N
1,259
226
38
366
50
297
201
37
44

Service Area: Univ Career Center
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.18 3.16 3.31 3.14 3.16 3.20 3.22 3.13 3.08
4: Excellent
% 33.3 32.4 31.3 32.0 23.7 33.5 36.3 39.1 32.4
3: Good
%
53.0
53.7
68.8
51.8
68.4
54.1
50.8
39.1
45.9
2: Fair
%
12.2
11.6
.
14.4
7.9
11.2
11.7
17.4
18.9
1: Poor
%
1.6
2.3
.
1.8
.
1.2
1.2
4.3
2.7
Total
N
1,274
216
16
278
38
418
248
23
37

Service Area: College/dept
placement srvcs
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.05
3.14
3.53
3.04
3.15
2.94
2.89
3.60
2.76
4: Excellent
%
28.5
31.5
56.3
28.9
30.0
18.4
22.4
66.7
19.0
3: Good
%
52.2
54.5
40.6
49.4
60.0
60.4
51.0
26.7
47.6
2: Fair
%
15.4
10.3
3.1
18.2
5.0
18.0
19.7
6.7
23.8
1: Poor
%
3.9
3.6
.
3.6
5.0
3.2
6.8
.
9.5
Total
N
920
165
32
253
40
217
147
45
21

Service Area: Library
services
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.36
3.36
3.30
3.43
3.22
3.29
3.36
3.27
3.45
4: Excellent
%
43.6
42.6
39.3
51.0
27.6
38.9
44.4
33.3
47.3
3: Good
%
49.0
51.8
50.8
41.7
67.1
51.7
47.9
61.3
50.0
2: Fair
%
6.8
4.9
9.8
6.7
5.3
9.3
7.1
4.0
2.7
1: Poor
%
0.5
0.8
.
0.7
.
0.2
0.6
1.3
.
Total
N
2,148
390
61
614
76
507
351
75
74

Service Area: Bookstore
services and products
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.04
3.11
3.27
3.08
3.09
2.91
3.06
2.99
2.99
4: Excellent
%
26.1
29.4
40.7
30.3
26.0
18.3
26.4
17.3
24.7
3: Good
%
54.5
54.8
47.5
49.5
59.7
57.1
56.5
66.7
54.8
2: Fair
%
16.7
13.8
10.2
17.5
11.7
22.1
13.6
13.3
15.1
1: Poor
%
2.7
2.1
1.7
2.7
2.6
2.5
3.4
2.7
5.5
Total
N
2,138
378
59
600
77
524
352
75
73

Service Area: Registration
process
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.23
3.30
3.40
3.17
3.18
3.24
3.22
3.24
3.35
4: Excellent
%
39.3
43.5
46.7
37.3
28.6
39.7
37.3
37.3
46.8
3: Good
%
46.9
44.8
46.7
46.1
61.0
46.5
48.1
49.3
45.5
2: Fair
%
11.7
10.2
6.7
12.7
10.4
11.9
13.8
13.3
3.9
1: Poor
%
2.1
1.5
.
3.9
.
1.9
0.8
.
3.9
Total
N
2,189
393
60
614
77
531
362
75
77

Service Area: Financial
aid svcs: application/award
prcss
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.13
3.13
3.26
3.18
3.17
3.02
3.11
3.27
3.25
4: Excellent
%
36.1
35.5
48.6
39.2
35.4
30.4
35.7
42.3
42.3
3: Good
%
45.2
46.9
34.3
43.7
52.1
46.6
45.1
42.3
44.2
2: Fair
%
14.2
13.1
11.4
13.5
6.3
18.0
13.7
15.4
9.6
1: Poor
%
4.4
4.5
5.7
3.7
6.3
5.0
5.5
.
3.8
Total
N
1,331
245
35
378
48
339
182
52
52

Service Area: Financial
aid svcs: disbursement
process
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.13
3.16
3.22
3.13
3.13
3.02
3.19
3.18
3.23
4: Excellent
%
37.5
37.3
48.6
39.1
26.7
33.2
41.4
40.8
40.4
3: Good
%
42.2
43.8
27.0
41.0
66.7
41.9
39.7
38.8
46.8
2: Fair
%
15.6
16.3
21.6
14.1
.
18.9
15.5
18.4
8.5
1: Poor
%
4.7
2.6
2.7
5.8
6.7
5.9
3.4
2.0
4.3
Total
N
1,268
233
37
361
45
322
174
49
47

Service Area: Campus
food services
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
2.69
2.62
3.06
2.75
2.84
2.66
2.68
2.53
2.61
4: Excellent
%
12.1
11.2
30.6
16.1
15.5
9.6
10.5
3.5
8.5
3: Good
%
51.1
50.5
50.0
49.2
58.6
52.0
52.2
52.6
47.5
2: Fair
%
30.0
27.4
13.9
28.1
20.7
33.1
31.6
36.8
40.7
1: Poor
%
6.7
10.9
5.6
6.6
5.2
5.4
5.7
7.0
3.4
Total
N
1,542
285
36
392
58
408
247
57
59

Service Area: Campus
health services
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.12
3.16
3.22
3.11
3.02
3.13
3.15
2.76
3.11
4: Excellent
%
34.8
35.7
41.3
35.9
21.1
32.5
38.8
23.8
38.6
3: Good
%
46.8
47.2
45.7
44.5
63.2
51.1
43.2
42.9
38.6
2: Fair
%
13.8
14.1
6.5
14.8
12.3
13.4
12.1
19.0
17.5
1: Poor
%
4.6
3.0
6.5
4.8
3.5
3.0
5.9
14.3
5.3
Total
N
1,683
305
46
479
57
403
273
63
57

Service Area: Campus
counseling (not career)
svcs
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.14
3.17
3.50
3.18
3.17
3.12
3.12
2.71
2.86
4: Excellent
%
34.3
36.7
50.0
38.7
27.8
29.2
34.4
11.8
19.0
3: Good
%
49.1
48.0
50.0
43.6
61.1
54.7
50.0
58.8
57.1
2: Fair
%
12.9
11.2
.
14.7
11.1
15.1
8.9
17.6
14.3
1: Poor
%
3.7
4.1
.
2.9
.
0.9
6.7
11.8
9.5
Total
N
568
98
14
204
18
106
90
17
21

Service Area: Business
svcs/cashier/student
accts
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.05
3.09
3.11
3.06
3.19
2.97
3.07
3.00
3.06
4: Excellent
%
23.6
25.8
27.8
27.8
28.1
17.6
23.2
17.0
20.8
3: Good
%
60.2
59.7
55.6
53.8
64.9
64.5
62.7
66.0
66.0
2: Fair
%
13.5
12.4
16.7
14.8
5.3
15.1
11.4
17.0
11.3
1: Poor
%
2.7
2.1
.
3.7
1.8
2.8
2.6
.
1.9
Total
N
1,606
283
36
461
57
392
271
53
53

Service Area: Residence
life programs
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
2.91
2.88
3.15
3.00
2.93
2.82
2.90
3.03
2.70
4: Excellent
%
22.9
21.9
37.0
29.8
13.3
19.1
19.4
19.4
15.2
3: Good
%
51.1
49.6
44.4
46.2
66.7
50.7
57.6
64.5
45.5
2: Fair
%
20.4
23.4
14.8
18.1
20.0
23.0
16.5
16.1
33.3
1: Poor
%
5.7
5.1
3.7
5.9
.
7.2
6.5
.
6.1
Total
N
844
137
27
238
30
209
139
31
33

Service Area: Opportunities
for rec activities
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.30
3.35
3.47
3.27
3.40
3.27
3.28
3.42
3.33
4: Excellent
%
41.9
45.0
52.6
39.7
46.2
39.8
40.6
48.3
45.1
3: Good
%
48.1
45.7
42.1
49.5
47.7
48.7
49.6
45.0
47.1
2: Fair
%
8.5
8.3
5.3
9.4
6.2
9.9
7.4
6.7
3.9
1: Poor
%
1.5
1.1
.
1.4
.
1.6
2.5
.
3.9
Total
N
1,536
278
38
416
65
384
244
60
51

Service Area: Opportunities
for community svc
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.18
3.24
3.29
3.18
3.30
3.07
3.19
3.32
3.27
4: Excellent
%
35.3
37.9
45.2
37.6
38.0
26.9
35.2
44.6
35.1
3: Good
%
50.2
50.4
38.7
47.1
54.0
55.1
50.0
44.6
56.8
2: Fair
%
11.9
9.4
16.1
10.6
8.0
16.3
13.0
8.9
8.1
1: Poor
%
2.6
2.3
.
4.7
.
1.8
1.9
1.8
.
Total
N
1,288
256
31
359
50
283
216
56
37

Service Area: Opps to
dev leadership skills
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.19
3.22
3.33
3.19
3.34
3.06
3.22
3.34
3.11
4: Excellent
%
36.5
39.7
41.9
37.9
43.1
29.3
37.0
44.3
31.1
3: Good
%
48.0
45.2
48.8
45.8
47.7
50.8
50.4
45.9
51.1
2: Fair
%
13.2
13.1
9.3
13.4
9.2
16.5
10.9
9.8
15.6
1: Poor
%
2.3
2.1
.
2.9
.
3.4
1.8
.
2.2
Total
N
1,557
290
43
419
65
358
276
61
45
Back to Top

Q Non-Academic Services: Staff Responsiveness

Staff Resp: Personal
safety on campus
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.04
3.18
3.35
3.04
3.04
2.96
3.01
3.18
2.95
4: Excellent
%
24.7
30.8
52.9
26.4
17.4
19.7
20.4
29.4
27.3
3: Good
%
58.4
58.7
35.3
54.1
73.9
61.2
62.2
58.8
50.0
2: Fair
%
13.5
8.7
5.9
16.4
4.3
14.8
15.3
11.8
13.6
1: Poor
%
3.4
1.9
5.9
3.1
4.3
4.4
2.0
.
9.1
Total
N
623
104
17
159
23
183
98
17
22

Staff Resp: Univ Career Center NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.25
3.22
3.56
3.20
2.94
3.24
3.35
2.92
3.45
4: Excellent
%
40.8
45.9
55.6
37.9
18.8
36.7
49.0
23.1
50.0
3: Good
%
45.9
36.9
44.4
47.6
62.5
51.2
38.6
53.8
45.0
2: Fair
%
10.8
9.9
.
11.3
12.5
11.4
11.0
15.4
5.0
1: Poor
%
2.5
7.2
.
3.2
6.3
0.7
1.4
7.7
.
Total
N
719
111
9
124
16
281
145
13
20

Staff Resp: College/dept
placement svcs
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.12
3.33
3.46
3.10
3.25
3.01
2.85
3.67
3.00
4: Excellent
%
33.3
43.5
46.2
31.9
35.0
24.0
24.4
76.7
27.3
3: Good
%
48.8
47.1
53.8
47.8
55.0
56.8
47.7
13.3
54.5
2: Fair
%
14.1
8.2
.
18.6
10.0
15.8
16.3
10.0
9.1
1: Poor
%
3.8
1.2
.
1.8
.
3.4
11.6
.
9.1
Total
N
504
85
13
113
20
146
86
30
11

Staff Resp: Library services NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.32
3.35
3.35
3.37
3.28
3.24
3.32
3.22
3.53
4: Excellent
%
43.0
45.1
38.5
48.4
35.9
36.9
44.3
32.7
57.1
3: Good
%
47.0
46.5
57.7
41.1
56.4
51.5
44.8
57.1
38.8
2: Fair
%
8.9
6.6
3.8
9.4
7.7
10.4
9.8
10.2
4.1
1: Poor
%
1.1
1.9
.
1.0
.
1.2
1.0
.
.
Total
N
1,193
213
26
287
39
336
194
49
49

Staff Resp: Bookstore
services and products
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.02
3.00
3.18
3.06
3.13
2.91
3.09
3.02
3.25
4: Excellent
%
25.2
25.6
36.4
28.9
23.1
19.1
27.1
19.1
43.8
3: Good
%
55.0
53.1
50.0
51.9
69.2
56.2
57.8
66.0
41.7
2: Fair
%
16.4
17.4
9.1
15.6
5.1
21.6
12.5
12.8
10.4
1: Poor
%
3.3
3.9
4.5
3.7
2.6
3.1
2.6
2.1
4.2
Total
N
1,181
207
22
270
39
356
192
47
48

Staff Resp: Registration
process
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.12
3.25
3.38
3.03
3.03
3.09
3.12
3.20
3.31
4: Excellent
%
33.1
39.2
41.7
30.2
24.3
31.5
30.8
36.6
45.2
3: Good
%
48.9
49.7
54.2
46.9
59.5
47.8
51.7
46.3
45.2
2: Fair
%
15.1
7.6
4.2
18.8
10.8
18.5
15.7
17.1
4.8
1: Poor
%
2.9
3.5
.
4.1
5.4
2.2
1.7
.
4.8
Total
N
1,046
171
24
245
37
314
172
41
42

Staff Resp: Financial
aid svcs: application/award
prcss
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.05
3.11
3.47
3.04
2.87
2.98
3.01
3.11
3.29
4: Excellent
%
34.8
32.1
64.7
35.8
30.4
32.2
33.3
34.3
51.4
3: Good
%
42.8
51.8
23.5
38.9
39.1
42.4
42.7
45.7
37.1
2: Fair
%
15.0
10.9
5.9
18.5
17.4
16.9
15.6
17.1
.
1: Poor
%
7.4
5.1
5.9
6.8
13.0
8.5
8.3
2.9
11.4
Total
N
741
137
17
162
23
236
96
35
35

Staff Resp: Financial
aid svcs: disbursement
process
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.06
3.16
3.65
2.99
2.91
2.97
3.09
3.12
3.29
4: Excellent
%
34.8
35.2
70.6
33.3
27.3
30.9
37.5
36.4
45.2
3: Good
%
43.9
50.4
23.5
41.2
50.0
44.2
39.8
45.5
45.2
2: Fair
%
13.8
9.6
5.9
17.0
9.1
15.7
17.0
12.1
3.2
1: Poor
%
7.4
4.8
.
8.5
13.6
9.2
5.7
6.1
6.5
Total
N
686
125
17
153
22
217
88
33
31

Staff Resp: Campus
food services
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
2.80
2.77
3.10
2.79
2.67
2.76
2.89
2.69
2.95
4: Excellent
%
17.3
16.0
30.0
21.1
11.1
12.5
23.1
14.3
18.4
3: Good
%
51.6
51.9
50.0
46.1
55.6
56.1
47.6
51.4
57.9
2: Fair
%
24.6
24.7
20.0
23.3
22.2
26.4
24.5
22.9
23.7
1: Poor
%
6.4
7.4
.
9.4
11.1
5.0
4.9
11.4
.
Total
N
885
162
20
180
27
280
143
35
38

Staff Resp: Campus
health services
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.11
3.10
3.27
3.04
2.88
3.15
3.18
2.93
3.25
4: Excellent
%
37.8
37.3
54.5
35.7
18.8
36.5
43.5
34.1
47.5
3: Good
%
42.2
39.8
31.8
41.1
56.3
47.0
37.9
41.5
37.5
2: Fair
%
13.3
18.7
.
14.7
18.8
11.9
11.8
7.3
7.5
1: Poor
%
6.7
4.2
13.6
8.5
6.3
4.6
6.8
17.1
7.5
Total
N
971
166
22
224
32
285
161
41
40

Staff Resp: Campus counseling
(not career) svcs
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.06
3.24
3.71
3.02
2.88
3.06
3.06
2.42
2.85
4: Excellent
%
33.2
38.2
71.4
33.3
12.5
31.2
37.5
16.7
15.4
3: Good
%
45.6
50.9
28.6
42.7
62.5
48.1
39.6
33.3
61.5
2: Fair
%
14.9
7.3
.
16.7
25.0
16.9
14.6
25.0
15.4
1: Poor
%
6.3
3.6
.
7.3
.
3.9
8.3
25.0
7.7
Total
N
316
55
7
96
8
77
48
12
13

Staff Resp: Business
svcs/cashier/student
accts
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
2.98
3.06
3.29
2.91
2.83
2.91
3.08
3.03
3.03
4: Excellent
%
21.3
23.8
35.7
20.7
13.3
17.1
25.3
19.4
31.4
3: Good
%
59.0
60.8
57.1
55.3
63.3
59.9
61.0
64.5
48.6
2: Fair
%
16.0
13.3
7.1
18.1
16.7
20.2
10.3
16.1
11.4
1: Poor
%
3.7
2.1
.
5.9
6.7
2.7
3.4
.
8.6
Total
N
844
143
14
188
30
257
146
31
35

Staff Resp: Residence
life programs
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
2.89
2.94
3.23
2.81
2.73
2.86
2.96
3.04
2.86
4: Excellent
%
22.4
19.8
46.2
23.5
6.7
21.7
24.4
20.8
22.7
3: Good
%
51.0
58.0
38.5
45.2
60.0
49.3
52.6
66.7
45.5
2: Fair
%
19.8
18.5
7.7
20.0
33.3
21.7
17.9
8.3
27.3
1: Poor
%
6.8
3.7
7.7
11.3
.
7.2
5.1
4.2
4.5
Total
N
486
81
13
115
15
138
78
24
22
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Financial Aid Services

Q Received Financial Aid

Receive financial
aid while at NCSU
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Yes
%
62.1
63.1
70.5
61.3
71.4
67.0
46.3
76.0
73.4
No
%
37.9
36.9
29.5
38.7
28.6
33.0
53.7
24.0
26.6
Total
N
2,225
393
61
623
77
552
365
75
79

Q Satisfaction with Aid Package

Satisfaction with
fin aid package
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.38
3.40
3.47
3.39
3.60
3.32
3.36
3.54
3.26
4: Very satisfied
%
47.6
49.6
53.5
48.3
63.6
41.6
46.4
59.6
44.8
3: Moderately satisfied
%
44.6
41.5
39.5
44.1
32.7
50.5
45.2
36.8
43.1
2: Moderately dissatisfied
%
6.0
7.7
7.0
6.0
3.6
5.7
6.0
1.8
5.2
1: Very dissatisfied
%
1.9
1.2
.
1.6
.
2.2
2.4
1.8
6.9
Total
N
1,378
248
43
381
55
368
168
57
58

Q Satisfaction with Financial Aid Staff

Rate financial aid
reception staff
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.10
3.20
3.33
3.07
3.08
3.03
3.10
3.24
3.11
4: Excellent
%
34.6
39.5
48.5
37.0
27.5
30.0
29.3
37.8
33.3
3: Good
%
46.2
45.0
42.4
40.2
55.0
48.4
53.6
51.4
48.9
2: Fair
%
14.0
11.0
3.0
15.4
15.0
16.1
15.0
8.1
13.3
1: Poor
%
5.2
4.5
6.1
7.4
2.5
5.5
2.1
2.7
4.4
Total
N
1,079
200
33
311
40
273
140
37
45

Rate financial aid
phone staff
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.04
3.16
3.20
3.03
2.92
2.94
3.03
3.16
2.92
4: Excellent
%
31.7
36.2
43.3
32.9
27.8
28.7
28.1
32.4
24.3
3: Good
%
46.2
48.0
36.7
44.3
41.7
43.9
52.1
54.1
51.4
2: Fair
%
16.3
11.9
16.7
16.3
25.0
20.0
14.9
10.8
16.2
1: Poor
%
5.9
4.0
3.3
6.6
5.6
7.4
5.0
2.7
8.1
Total
N
957
177
30
289
36
230
121
37
37

Rate financial aid
advisor staff
NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating
3.23
3.32
3.37
3.22
3.28
3.16
3.13
3.50
3.23
4: Excellent
%
42.0
46.8
50.0
43.4
44.4
37.9
31.5
59.4
47.5
3: Good
%
43.5
42.2
40.0
40.7
44.4
44.3
55.1
34.4
37.5
2: Fair
%
9.5
7.5
6.7
10.0
5.6
13.4
7.9
3.1
5.0
1: Poor
%
5.0
3.5
3.3
5.9
5.6
4.3
5.5
3.1
10.0
Total
N
981
173
30
290
36
253
127
32
40
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For more information on the 2004-2005 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: October, 2005

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