North Carolina State University
2004-2005 Graduating Senior Survey:
Gender and Racial/Ethnic Comparisons of
Services for Students

This document reports survey data on gender and racial/ethnic differences in the respondents' overall assessment of academic and non-academic services outside the classroom . Survey results for all respondents are provided in "2004-2005 Graduating Senior Survey: All Respondents." For information about the survey and analysis methods, see "2004-2005 Graduating Senior Survey: Introduction, Methods, and Student Demographic Profile."

Academic Services:
Academic Advising (In Major) | Research Support | Library Services | Technology Services | Career-related Services | Employment Services

Non-Academic Services:
Service Areas | Staff Responsiveness

Financial Aid


Q Academic Advising (In Major)

  Mean Rating
(based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor")
  NCSU Women Men AfAm White Other
Advising: Access to advisor
3.19
3.24
3.14
3.23
3.18
3.26
Advising: Sufficient time with advisor
3.08
3.13
3.02
3.08
3.07
3.12
Advising: Accurate info. about degree req./courses
3.14
3.16
3.13
3.24
3.13
3.16
Advising: Knowledge of policies/procedures
3.13
3.16
3.11
3.12
3.13
3.14
Academic advising overall
3.11
3.15
3.08
3.11
3.10
3.21
View Frequency Distributions
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Q Research Support

  Mean Rating
(based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor")
  NCSU Women Men AfAm White Other
Research: Access to faculty involved in research
3.04
3.11
2.97
2.91
3.06
2.91
Research: Access to up-to-date facilities
3.10
3.19
3.01
3.05
3.10
3.11
Research support overall
3.07
3.15
3.00
2.96
3.09
3.02
View Frequency Distributions
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Q Technology Services

  Mean Rating
(based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor")
  NCSU Women Men AfAm White Other
Tech: Access to Internet
3.71
3.73
3.70
3.76
3.71
3.73
Tech: Hours of operation for computer labs
3.43
3.43
3.43
3.60
3.41
3.44
Tech: Access to up-to-date facilities
3.46
3.52
3.40
3.51
3.46
3.38
Tech: Access to trained staff for help
3.02
3.07
2.97
3.12
3.01
3.05
Tech: Training classes
3.09
3.15
3.04
3.15
3.08
3.05
Technology services overall
3.37
3.40
3.35
3.40
3.37
3.35
View Frequency Distributions
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Q Library Services

  Mean Rating
(based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor")
  NCSU Women Men AfAm White Other
Library: Hours of operation
3.64
3.65
3.63
3.73
3.62
3.69
Library: Staff responsiveness
3.40
3.41
3.39
3.48
3.38
3.47
Library: Access to databases/collections
3.46
3.47
3.45
3.50
3.45
3.52
Library: Training to use library
3.10
3.12
3.08
3.24
3.07
3.23
Library services overall
3.45
3.44
3.46
3.53
3.43
3.55
View Frequency Distributions
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Q Career-related Services

  Mean Rating
(based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor")
  NCSU Women Men AfAm White Other
Career: Oppor. for career assistance
3.24
3.26
3.22
3.24
3.25
3.18
Career: Info. on internships, co-op, etc.
3.21
3.24
3.17
3.18
3.21
3.16
Career: Resources available to explore options
3.17
3.19
3.15
3.14
3.18
3.17
Career: Info. through Internet and other technology
3.30
3.31
3.29
3.27
3.30
3.30
Career-related services overall
3.21
3.24
3.18
3.20
3.21
3.19
View Frequency Distributions
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Q Employment-related Services

  Mean Rating
(based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor")
  NCSU Women Men AfAm White Other
Employment: Resume preparation
3.26
3.27
3.25
3.17
3.28
3.19
Employment: interview prep skills
3.05
3.07
3.04
3.03
3.06
3.03
Employment: access to career fairs, job listings, etc.
3.28
3.29
3.27
3.27
3.28
3.32
Employment search assistance overall
3.17
3.19
3.15
3.09
3.18
3.17
View Frequency Distributions
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Q Non-Academic Services

  Mean Rating
(based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor")
  NCSU Women Men AfAm White Other
Service Area: Personal safety on campus
3.07
2.99
3.15
3.12
3.07
3.05
Service Area: Univ Career Center
3.18
3.20
3.16
3.23
3.18
3.13
Service Area: College/dept placement svcs
3.05
3.09
3.02
3.09
3.04
3.13
Service Area: Library services
3.36
3.34
3.37
3.46
3.35
3.36
Service Area: Bookstore services and products
3.04
3.13
2.95
3.14
3.03
2.99
Service Area: Registration process
3.23
3.24
3.23
3.27
3.24
3.17
Service Area: Financial aid svcs:application/award prcss
3.13
3.15
3.12
3.18
3.12
3.18
Service Area: Financial aid svcs:disbursement process
3.13
3.18
3.08
3.14
3.12
3.15
Service Area: Campus food services
2.69
2.69
2.69
2.71
2.69
2.64
Service Area: Campus health services
3.12
3.07
3.17
3.28
3.10
3.13
Service Area: Campus counseling (not career) svcs
3.14
3.12
3.16
3.25
3.11
3.22
Service Area: Business svcs/cashier/student accts
3.05
3.09
3.00
3.06
3.05
2.98
Service Area: Residence life programs
2.91
2.92
2.90
2.97
2.88
3.07
Service Area: Opportunities for rec activities
3.30
3.32
3.29
3.40
3.31
3.18
Service Area: Opportunities for community svc
3.18
3.21
3.15
3.26
3.19
3.00
Service Area: Opps to dev leadership skills
3.19
3.21
3.17
3.27
3.19
3.04
View Frequency Distributions
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Q Non-Academic Services: Staff Responsiveness

  Mean Rating
(based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor")
  NCSU Women Men AfAm White Other
Staff Resp: Personal safety on campus
3.04
3.00
3.08
2.90
3.07
3.05
Staff Resp: Univ Career Center
3.25
3.23
3.26
3.17
3.27
3.16
Staff Resp: College/dept placement svcs
3.12
3.19
3.05
3.04
3.14
2.97
Staff Resp: Library services
3.32
3.33
3.31
3.42
3.31
3.28
Staff Resp: Bookstore services and products
3.02
3.08
2.98
3.14
3.02
2.89
Staff Resp: Registration process
3.12
3.15
3.10
3.19
3.12
3.00
Staff Resp: Financial aid svcs:application/award prcss
3.05
3.07
3.03
3.25
3.03
2.90
Staff Resp: Financial aid svcs:disbursement process
3.06
3.10
3.03
3.25
3.05
2.85
Staff Resp: Campus food services
2.80
2.80
2.80
2.97
2.79
2.62
Staff Resp: Campus health services
3.11
3.03
3.19
3.21
3.10
3.09
Staff Resp: Campus counseling (not career) svcs
3.06
3.07
3.05
3.10
3.05
3.08
Staff Resp: Business svcs/cashier/student accts
2.98
3.02
2.94
2.99
3.00
2.78
Staff Resp: Residence life programs
2.89
2.97
2.83
2.97
2.87
2.97
Staff Resp: Rec activities
3.17
3.22
3.13
3.30
3.17
2.94
View Frequency Distributions
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Financial Aid Services

Q Received Financial Aid

  NCSU Women Men AfAm White Other
Yes %
62.1
64.8
59.5
84.5
59.2
67.9
Total N
2,225
1,089
1,136
200
1,857
168

Q Satisfaction with Aid Package

  NCSU Women Men AfAm White Other
Mean Rating
3.38
3.39
3.36
3.39
3.38
3.37
4: Very satisfied
%
47.6
47.7
47.5
48.5
47.7
45.6
3: Moderately satisfied
%
44.6
45.4
43.7
43.8
44.4
47.4
2: Moderately dissatisfied
%
6.0
5.5
6.4
5.9
6.0
5.3
1: Very dissatisfied
%
1.9
1.4
2.4
1.8
1.9
1.8
Total
N
1,378
705
673
169
1,095
114

Q Satisfaction with Financial Aid Staff

Rate financial aid reception staff  NCSU Women Men AfAm White Other
Mean rating
3.10
3.07
3.14
3.05
3.11
3.14
4: Excellent
%
34.6
31.6
37.7
33.8
34.9
33.0
3: Good
%
46.2
49.5
42.9
44.4
46.1
50.5
2: Fair
%
14.0
13.0
15.1
14.6
13.8
14.4
1: Poor
%
5.2
6.0
4.3
7.3
5.2
2.1
Total
N
1079
548
531
151
831
97
Rate financial aid phone staff NCSU Women Men AfAm White Other
Mean rating
3.04
3.03
3.05
2.99
3.04
3.07
4: Excellent
%
31.7
29.7
33.8
30.4
32.1
29.8
3: Good
%
46.2
49.4
42.7
44.2
46.0
51.2
2: Fair
%
16.3
14.9
17.9
19.6
15.8
15.5
1: Poor
%
5.9
6.0
5.7
5.8
6.1
3.6
Total
N
957
498
459
138
735
84
Rate financial aid advisor staff NCSU Women Men AfAm White Other
Mean rating
3.23
3.19
3.27
3.29
3.22
3.22
4: Excellent
% 42.0 40.2 43.9 44.3 42.1 37.5
3: Good
% 43.5 44.8 42.2 42.1 43.0 50.0
2: Fair
% 9.5 8.6 10.4 11.4 9.2 9.1
1: Poor
% 5.0 6.4 3.5 2.1 5.7 3.4
Total
N 981 498 483 140 753 88

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For more information on the 2004-2005 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: October, 2005

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