North Carolina State
University
2004-2005 Graduating Senior Survey:
Gender and Racial/Ethnic Comparisons of
Services for Students
This document reports survey data on gender and racial/ethnic differences in the respondents' overall assessment of academic and non-academic services outside the classroom . Survey results for all respondents are provided in "2004-2005 Graduating Senior Survey: All Respondents." For information about the survey and analysis methods, see "2004-2005 Graduating Senior Survey: Introduction, Methods, and Student Demographic Profile."
Academic Services:
Academic Advising (In Major) | Research
Support | Library Services | Technology
Services | Career-related Services |
Employment Services
Non-Academic Services:
Service Areas | Staff Responsiveness
Q Academic Advising (In Major)
Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
|||||||
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Advising: Access to advisor |
3.19
|
3.24
|
3.14
|
3.23
|
3.18
|
3.26
|
|
Advising: Sufficient time with advisor |
3.08
|
3.13
|
3.02
|
3.08
|
3.07
|
3.12
|
|
Advising: Accurate info. about degree req./courses |
3.14
|
3.16
|
3.13
|
3.24
|
3.13
|
3.16
|
|
Advising: Knowledge of policies/procedures |
3.13
|
3.16
|
3.11
|
3.12
|
3.13
|
3.14
|
|
Academic advising overall |
3.11
|
3.15
|
3.08
|
3.11
|
3.10
|
3.21
|
Q
Research Support
Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
|||||||
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Research: Access to faculty involved in research |
3.04
|
3.11
|
2.97
|
2.91
|
3.06
|
2.91
|
|
Research: Access to up-to-date facilities |
3.10
|
3.19
|
3.01
|
3.05
|
3.10
|
3.11
|
|
Research support overall |
3.07
|
3.15
|
3.00
|
2.96
|
3.09
|
3.02
|
Q
Technology Services
Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
|||||||
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Tech: Access to Internet |
3.71
|
3.73
|
3.70
|
3.76
|
3.71
|
3.73
|
|
Tech: Hours of operation for computer labs |
3.43
|
3.43
|
3.43
|
3.60
|
3.41
|
3.44
|
|
Tech: Access to up-to-date facilities |
3.46
|
3.52
|
3.40
|
3.51
|
3.46
|
3.38
|
|
Tech: Access to trained staff for help |
3.02
|
3.07
|
2.97
|
3.12
|
3.01
|
3.05
|
|
Tech: Training classes |
3.09
|
3.15
|
3.04
|
3.15
|
3.08
|
3.05
|
|
Technology services overall |
3.37
|
3.40
|
3.35
|
3.40
|
3.37
|
3.35
|
Q Library Services
Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
|||||||
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Library: Hours of operation |
3.64
|
3.65
|
3.63
|
3.73
|
3.62
|
3.69
|
|
Library: Staff responsiveness |
3.40
|
3.41
|
3.39
|
3.48
|
3.38
|
3.47
|
|
Library: Access to databases/collections |
3.46
|
3.47
|
3.45
|
3.50
|
3.45
|
3.52
|
|
Library: Training to use library |
3.10
|
3.12
|
3.08
|
3.24
|
3.07
|
3.23
|
|
Library services overall |
3.45
|
3.44
|
3.46
|
3.53
|
3.43
|
3.55
|
Q Career-related
Services
Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
|||||||
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Career: Oppor. for career assistance |
3.24
|
3.26
|
3.22
|
3.24
|
3.25
|
3.18
|
|
Career: Info. on internships, co-op, etc. |
3.21
|
3.24
|
3.17
|
3.18
|
3.21
|
3.16
|
|
Career: Resources available to explore options |
3.17
|
3.19
|
3.15
|
3.14
|
3.18
|
3.17
|
|
Career: Info. through Internet and other technology |
3.30
|
3.31
|
3.29
|
3.27
|
3.30
|
3.30
|
|
Career-related services overall |
3.21
|
3.24
|
3.18
|
3.20
|
3.21
|
3.19
|
Q Employment-related Services
Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
|||||||
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Employment: Resume preparation |
3.26
|
3.27
|
3.25
|
3.17
|
3.28
|
3.19
|
|
Employment: interview prep skills |
3.05
|
3.07
|
3.04
|
3.03
|
3.06
|
3.03
|
|
Employment: access to career fairs, job listings, etc. |
3.28
|
3.29
|
3.27
|
3.27
|
3.28
|
3.32
|
|
Employment search assistance overall |
3.17
|
3.19
|
3.15
|
3.09
|
3.18
|
3.17
|
Q Non-Academic Services
Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
|||||||
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Service Area: Personal safety on campus |
3.07
|
2.99
|
3.15
|
3.12
|
3.07
|
3.05
|
|
Service Area: Univ Career Center |
3.18
|
3.20
|
3.16
|
3.23
|
3.18
|
3.13
|
|
Service Area: College/dept placement svcs |
3.05
|
3.09
|
3.02
|
3.09
|
3.04
|
3.13
|
|
Service Area: Library services |
3.36
|
3.34
|
3.37
|
3.46
|
3.35
|
3.36
|
|
Service Area: Bookstore services and products |
3.04
|
3.13
|
2.95
|
3.14
|
3.03
|
2.99
|
|
Service Area: Registration process |
3.23
|
3.24
|
3.23
|
3.27
|
3.24
|
3.17
|
|
Service Area: Financial aid svcs:application/award prcss |
3.13
|
3.15
|
3.12
|
3.18
|
3.12
|
3.18
|
|
Service Area: Financial aid svcs:disbursement process |
3.13
|
3.18
|
3.08
|
3.14
|
3.12
|
3.15
|
|
Service Area: Campus food services |
2.69
|
2.69
|
2.69
|
2.71
|
2.69
|
2.64
|
|
Service Area: Campus health services |
3.12
|
3.07
|
3.17
|
3.28
|
3.10
|
3.13
|
|
Service Area: Campus counseling (not career) svcs |
3.14
|
3.12
|
3.16
|
3.25
|
3.11
|
3.22
|
|
Service Area: Business svcs/cashier/student accts |
3.05
|
3.09
|
3.00
|
3.06
|
3.05
|
2.98
|
|
Service Area: Residence life programs |
2.91
|
2.92
|
2.90
|
2.97
|
2.88
|
3.07
|
|
Service Area: Opportunities for rec activities |
3.30
|
3.32
|
3.29
|
3.40
|
3.31
|
3.18
|
|
Service Area: Opportunities for community svc |
3.18
|
3.21
|
3.15
|
3.26
|
3.19
|
3.00
|
|
Service Area: Opps to dev leadership skills |
3.19
|
3.21
|
3.17
|
3.27
|
3.19
|
3.04
|
Q Non-Academic Services: Staff Responsiveness
Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
|||||||
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Staff Resp: Personal safety on campus |
3.04
|
3.00
|
3.08
|
2.90
|
3.07
|
3.05
|
|
Staff Resp: Univ Career Center |
3.25
|
3.23
|
3.26
|
3.17
|
3.27
|
3.16
|
|
Staff Resp: College/dept placement svcs |
3.12
|
3.19
|
3.05
|
3.04
|
3.14
|
2.97
|
|
Staff Resp: Library services |
3.32
|
3.33
|
3.31
|
3.42
|
3.31
|
3.28
|
|
Staff Resp: Bookstore services and products |
3.02
|
3.08
|
2.98
|
3.14
|
3.02
|
2.89
|
|
Staff Resp: Registration process |
3.12
|
3.15
|
3.10
|
3.19
|
3.12
|
3.00
|
|
Staff Resp: Financial aid svcs:application/award prcss |
3.05
|
3.07
|
3.03
|
3.25
|
3.03
|
2.90
|
|
Staff Resp: Financial aid svcs:disbursement process |
3.06
|
3.10
|
3.03
|
3.25
|
3.05
|
2.85
|
|
Staff Resp: Campus food services |
2.80
|
2.80
|
2.80
|
2.97
|
2.79
|
2.62
|
|
Staff Resp: Campus health services |
3.11
|
3.03
|
3.19
|
3.21
|
3.10
|
3.09
|
|
Staff Resp: Campus counseling (not career) svcs |
3.06
|
3.07
|
3.05
|
3.10
|
3.05
|
3.08
|
|
Staff Resp: Business svcs/cashier/student accts |
2.98
|
3.02
|
2.94
|
2.99
|
3.00
|
2.78
|
|
Staff Resp: Residence life programs |
2.89
|
2.97
|
2.83
|
2.97
|
2.87
|
2.97
|
|
Staff Resp: Rec activities |
3.17
|
3.22
|
3.13
|
3.30
|
3.17
|
2.94
|
Q Received Financial Aid
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Yes | % |
62.1
|
64.8
|
59.5
|
84.5
|
59.2
|
67.9
|
Total | N |
2,225
|
1,089
|
1,136
|
200
|
1,857
|
168
|
Q Satisfaction with Aid Package
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Mean Rating
|
3.38
|
3.39
|
3.36
|
3.39
|
3.38
|
3.37
|
|
4: Very satisfied
|
% |
47.6
|
47.7
|
47.5
|
48.5
|
47.7
|
45.6
|
3: Moderately satisfied
|
% |
44.6
|
45.4
|
43.7
|
43.8
|
44.4
|
47.4
|
2: Moderately dissatisfied
|
% |
6.0
|
5.5
|
6.4
|
5.9
|
6.0
|
5.3
|
1: Very dissatisfied
|
% |
1.9
|
1.4
|
2.4
|
1.8
|
1.9
|
1.8
|
Total
|
N |
1,378
|
705
|
673
|
169
|
1,095
|
114
|
Q Satisfaction with Financial Aid Staff
Rate financial aid reception staff | NCSU | Women | Men | AfAm | White | Other | |
---|---|---|---|---|---|---|---|
Mean rating
|
3.10
|
3.07
|
3.14
|
3.05
|
3.11
|
3.14
|
|
4: Excellent
|
% |
34.6
|
31.6
|
37.7
|
33.8
|
34.9
|
33.0
|
3: Good
|
% |
46.2
|
49.5
|
42.9
|
44.4
|
46.1
|
50.5
|
2: Fair
|
% |
14.0
|
13.0
|
15.1
|
14.6
|
13.8
|
14.4
|
1: Poor
|
% |
5.2
|
6.0
|
4.3
|
7.3
|
5.2
|
2.1
|
Total
|
N |
1079
|
548
|
531
|
151
|
831
|
97
|
Rate financial aid phone staff | NCSU | Women | Men | AfAm | White | Other | |
Mean rating
|
3.04
|
3.03
|
3.05
|
2.99
|
3.04
|
3.07
|
|
4: Excellent
|
% |
31.7
|
29.7
|
33.8
|
30.4
|
32.1
|
29.8
|
3: Good
|
% |
46.2
|
49.4
|
42.7
|
44.2
|
46.0
|
51.2
|
2: Fair
|
% |
16.3
|
14.9
|
17.9
|
19.6
|
15.8
|
15.5
|
1: Poor
|
% |
5.9
|
6.0
|
5.7
|
5.8
|
6.1
|
3.6
|
Total
|
N |
957
|
498
|
459
|
138
|
735
|
84
|
Rate financial aid advisor staff | NCSU | Women | Men | AfAm | White | Other | |
Mean rating
|
3.23
|
3.19
|
3.27
|
3.29
|
3.22
|
3.22
|
|
4: Excellent
|
% | 42.0 | 40.2 | 43.9 | 44.3 | 42.1 | 37.5 |
3: Good
|
% | 43.5 | 44.8 | 42.2 | 42.1 | 43.0 | 50.0 |
2: Fair
|
% | 9.5 | 8.6 | 10.4 | 11.4 | 9.2 | 9.1 |
1: Poor
|
% | 5.0 | 6.4 | 3.5 | 2.1 | 5.7 | 3.4 |
Total
|
N | 981 | 498 | 483 | 140 | 753 | 88 |
For more information on the 2004-2005
Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu
Posted: October, 2005
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