North Carolina State University
2005-2006 Graduating Senior Survey:
Gender and Racial/Ethnic Comparisons of Non-Academic Services and Staff
(Frequency Distributions)

This document reports frequency distributions by gender and race/ethnicity of survey item #10 of the "2005-2006 Graduating Senior Survey." Tables comparing mean ratings are available in "2005-2006 Graduating Senior Survey: Gender and Racial/Ethnic Comparisons of Services for Students."

Exact wording of question: Based on your last two years on this campus, how would you evaluate each of the following services ? (If you have not had enough experience with a service to evaluate it, please mark the response "Don't know/did not use" and then skip to the next service.) For those services which required interaction with university offices or units (secretaries, tutors, counselors, office workers, etc.) please rate how responsive the staffs in those offices or units were to your needs.

Respondents selecting "don't know/did not use" have been excluded from the figures reported in this document.

Service Areas | Staff Responsiveness

Q Non-Academic Services

Service Area: Personal safety on campus		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	23.5	24.3	22.6	22.5	23.0	29.7
3: Good	%	58.5	59.5	57.4	56.7	59.4	51.6
2: Fair	%	16.3	14.4	18.2	20.0	15.8	16.5
1: Poor	%	1.7	1.8	1.7	0.8	1.8	2.2
Total	N	1,210	618	592	120	999	91

Service Area: Univ Career Center		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	32.4	31.4	33.4	42.0	31.3	31.9
3: Good	%	53.1	51.3	55.0	45.5	54.4	50.0
2: Fair	%	12.9	15.8	10.1	10.7	12.9	14.9
1: Poor	%	1.6	1.6	1.6	1.8	1.4	3.2
Total	N	1,133	558	575	112	927	94

Service Area: College/dept placement svcs		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	23.9	24.5	23.3	30.3	22.9	26.0
3: Good	%	56.2	54.0	58.3	55.1	56.9	50.7
2: Fair	%	16.6	16.7	16.6	13.5	16.8	19.2
1: Poor	%	3.3	4.8	1.8	1.1	3.5	4.1
Total	N	883	437	446	89	721	73

Service Area: Library services		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	40.8	42.3	39.5	42.7	40.1	47.3
3: Good	%	52.3	51.1	53.4	52.2	52.6	48.0
2: Fair	%	6.3	5.7	6.9	4.5	6.6	4.7
1: Poor	%	0.6	0.9	0.3	0.6	0.6	0.0
Total	N	2,030	981	1,049	178	1,702	150

Service Area: Bookstore services and products		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	24.6	21.5	27.5	31.6	23.7	27.3
3: Good	%	55.4	53.6	57.2	49.4	56.7	48.0
2: Fair	%	17.3	20.6	14.2	19.0	16.8	21.3
1: Poor	%	2.6	4.3	1.0	0.0	2.8	3.3
Total	N	2,052	999	1,053	174	1,728	150

Service Area: Registration process		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	37.5	38.0	36.9	33.1	37.9	38.2
3: Good	%	48.8	46.8	50.6	52.2	48.7	45.4
2: Fair	%	11.9	12.8	10.9	14.0	11.6	12.5
1: Poor	%	1.9	2.3	1.5	0.6	1.9	3.9
Total	N	2,092	1,031	1,061	178	1,762	152

Service Area: Financial aid svcs:application/award prcss		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	36.6	37.6	35.6	31.0	36.9	42.4
3: Good	%	46.0	43.0	48.8	51.9	45.4	42.4
2: Fair	%	13.3	14.4	12.3	14.6	13.3	12.1
1: Poor	%	4.1	5.1	3.2	2.5	4.5	3.0
Total	N	1,260	612	648	158	1,003	99

Service Area: Financial aid svcs:disbursement process		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	36.3	37.3	35.5	32.3	36.8	38.9
3: Good	%	46.2	43.8	48.5	44.5	46.4	46.7
2: Fair	%	13.2	14.0	12.4	20.0	12.4	10.0
1: Poor	%	4.3	5.0	3.6	3.2	4.4	4.4
Total	N	1,197	585	612	155	952	90

Service Area: Campus food services		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	12.1	13.5	10.7	12.7	12.1	11.5
3: Good	%	52.0	48.8	55.3	42.0	54.2	43.4
2: Fair	%	28.3	30.7	25.8	40.7	26.0	35.4
1: Poor	%	7.6	7.0	8.3	4.7	7.8	9.7
Total	N	1,430	717	713	150	1,167	113

Service Area: Campus health services		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	33.0	35.6	30.8	36.9	31.6	43.0
3: Good	%	49.1	49.7	48.7	47.0	49.9	43.8
2: Fair	%	13.5	10.8	15.8	14.1	13.5	13.2
1: Poor	%	4.4	3.9	4.8	2.0	5.0	0.0
Total	N	1,577	714	863	149	1,307	121

Service Area: Campus counseling (not career) svcs		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	32.3	29.9	34.4	31.0	33.2	27.6
3: Good	%	49.3	52.6	46.5	49.3	48.8	53.4
2: Fair	%	13.5	13.5	13.5	16.9	12.4	17.2
1: Poor	%	4.9	4.0	5.7	2.8	5.7	1.7
Total	N	533	251	282	71	404	58

Service Area: Business svcs/cashier/student accts		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	22.6	23.5	21.7	25.8	21.9	25.2
3: Good	%	63.5	62.2	64.8	55.3	64.9	60.2
2: Fair	%	11.9	12.1	11.8	15.1	11.4	13.0
1: Poor	%	2.0	2.2	1.7	3.8	1.8	1.6
Total	N	1,482	727	755	159	1,200	123

Service Area: Residence life programs		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	23.8	22.8	24.7	27.4	22.1	34.4
3: Good	%	51.6	46.9	55.9	52.1	51.8	47.5
2: Fair	%	19.4	22.8	16.2	17.9	20.2	14.8
1: Poor	%	5.2	7.4	3.1	2.6	5.9	3.3
Total	N	803	390	413	117	625	61

Service Area: Opportunities for rec activities		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	40.6	41.3	39.9	34.7	41.0	44.7
3: Good	%	49.3	47.5	51.0	57.1	48.8	43.7
2: Fair	%	8.4	8.6	8.2	6.8	8.4	10.7
1: Poor	%	1.7	2.6	0.8	1.4	1.8	1.0
Total	N	1,445	724	721	147	1,195	103

Service Area: Opportunities for community svc		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	30.3	27.2	32.9	35.0	29.6	30.4
3: Good	%	54.2	55.8	52.9	50.4	55.0	51.1
2: Fair	%	13.3	13.5	13.1	12.4	13.3	14.1
1: Poor	%	2.2	3.5	1.2	2.2	2.0	4.3
Total	N	1,214	548	666	137	985	92

Service Area: Opps to dev leadership skills		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	35.7	31.4	39.6	43.0	34.8	35.0
3: Good	%	50.7	54.8	46.9	44.4	51.7	48.5
2: Fair	%	11.1	10.8	11.4	9.9	11.1	12.6
1: Poor	%	2.5	2.9	2.1	2.6	2.4	3.9
Total	N	1,483	713	770	151	1,229	103

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Q Non-Academic Services: Staff Responsiveness

Staff Resp: Personal safety on campus		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	26.6	24.4	29.3	25.4	26.3	31.4
3: Good	%	56.2	60.0	51.7	55.9	56.6	52.9
2: Fair	%	14.7	13.0	16.7	16.9	14.3	15.7
1: Poor	%	2.4	2.5	2.3	1.7	2.8	0.0
Total	N	578	315	263	59	468	51

Staff Resp: University Career Center		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	37.4	37.1	37.6	45.0	36.6	35.7
3: Good	%	50.6	50.6	50.5	48.3	51.1	48.2
2: Fair	%	8.9	9.6	8.0	3.3	9.3	10.7
1: Poor	%	3.2	2.7	3.8	3.3	3.0	5.4
Total	N	621	334	287	60	505	56

Staff Resp: College/dept placement svcs		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	27.2	27.1	27.4	35.6	27.1	18.9
3: Good	%	51.9	52.8	50.9	51.1	51.2	59.5
2: Fair	%	16.6	15.3	17.8	11.1	17.5	13.5
1: Poor	%	4.4	4.8	3.9	2.2	4.2	8.1
Total	N	459	229	230	45	377	37

Staff Resp: Library services		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	37.9	39.6	36.2	37.2	37.1	46.8
3: Good	%	52.1	51.4	52.8	56.4	52.4	44.7
2: Fair	%	9.4	8.3	10.6	6.4	9.9	7.4
1: Poor	%	0.5	0.7	0.4	0.0	0.5	1.1
Total	N	1,123	576	547	94	935	94

Staff Resp: Bookstore services and products		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	24.3	22.8	25.8	35.2	22.9	28.0
3: Good	%	55.4	54.4	56.5	48.4	56.9	46.2
2: Fair	%	17.2	19.1	15.1	16.5	16.9	21.5
1: Poor	%	3.2	3.7	2.6	0.0	3.4	4.3
Total	N	1,138	596	542	91	954	93

Staff Resp: Registration process		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	31.0	30.0	32.2	30.7	30.1	40.2
3: Good	%	51.5	53.0	49.7	53.4	52.1	43.7
2: Fair	%	14.8	13.5	16.2	15.9	14.7	13.8
1: Poor	%	2.8	3.5	1.9	0.0	3.1	2.3
Total	N	1,010	547	463	88	835	87

Staff Resp: Financial aid svcs:application/award prcss		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	34.9	33.8	36.1	39.8	34.3	33.3
3: Good	%	45.1	45.8	44.2	44.6	44.9	47.4
2: Fair	%	14.3	14.0	14.5	10.8	14.6	15.8
1: Poor	%	5.8	6.3	5.2	4.8	6.2	3.5
Total	N	659	349	310	83	519	57

Staff Resp: Financial aid svcs:disbursement process		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	33.2	32.3	34.3	38.8	32.6	30.0
3: Good	%	48.4	48.3	48.6	46.3	47.6	60.0
2: Fair	%	13.1	14.2	11.8	10.0	13.9	10.0
1: Poor	%	5.3	5.2	5.4	5.0	5.9	0.0
Total	N	605	325	280	80	475	50

Staff Resp: Campus food services		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	18.3	15.9	21.1	25.3	17.7	15.5
3: Good	%	50.0	50.9	48.9	45.8	50.8	47.9
2: Fair	%	25.5	26.7	24.1	25.3	25.1	29.6
1: Poor	%	6.3	6.5	5.9	3.6	6.5	7.0
Total	N	816	446	370	83	662	71

Staff Resp: Campus health services		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	35.4	38.6	32.4	36.7	34.7	40.5
3: Good	%	45.6	46.3	44.9	40.5	46.5	41.9
2: Fair	%	13.6	10.7	16.3	19.0	12.9	14.9
1: Poor	%	5.4	4.4	6.4	3.8	5.9	2.7
Total	N	884	430	454	79	731	74

Staff Resp: Campus counseling (not career) svcs		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	34.2	33.1	35.1	34.3	33.6	37.9
3: Good	%	43.2	46.5	40.4	45.7	42.5	44.8
2: Fair	%	13.3	11.0	15.2	17.1	12.6	13.8
1: Poor	%	9.4	9.4	9.3	2.9	11.2	3.4
Total	N	278	127	151	35	214	29

Staff Resp: Business svcs/cashier/student accts		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	22.0	23.8	19.9	30.9	20.8	23.0
3: Good	%	61.2	59.2	63.5	51.9	63.4	52.7
2: Fair	%	13.7	13.4	14.1	11.1	13.6	17.6
1: Poor	%	3.1	3.5	2.5	6.2	2.2	6.8
Total	N	786	424	362	81	631	74

Staff Resp: Residence life programs		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	23.6	23.3	23.9	26.7	22.3	30.6
3: Good	%	54.2	52.1	56.6	55.0	53.3	61.1
2: Fair	%	15.4	15.7	15.1	18.3	16.2	2.8
1: Poor	%	6.8	8.9	4.4	0.0	8.1	5.6
Total	N	441	236	205	60	345	36

Staff Resp: Rec activities		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	34.6	32.6	37.3	33.8	34.1	41.8
3: Good	%	52.2	50.5	54.5	58.8	51.8	49.1
2: Fair	%	10.5	12.9	7.3	5.9	11.1	9.1
1: Poor	%	2.7	4.0	1.0	1.5	3.0	0.0
Total	N	716	402	314	68	593	55

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For more information on the 2005-2006 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: October, 2006

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