1997 Graduating Senior Survey: Satisfaction With Services


Methodology for Satisfaction Ratings

The quality of student services was measured with two response options: student satisfaction and staff responsiveness. Student satisfaction was measured using a four-point scale (4=very satisfied, 3=moderately satisfied, 2=moderately dissatisfied, and 1=very dissatisfied). Another option (don't know/did not use) allowed students to indicate if they did not use the service. A similar four-point scale was used to measure students' perceptions of staff responsiveness (4=very responsive, 3=moderately responsive, 2=moderately unresponsive, 1=very unresponsive). Another option (no contact) allowed students to indicate if they did not interact with staff.

For student satisfaction, respondents marking the "don't know/did not use" option were removed from further analysis of that item. Similarly, on the staff responsiveness measure respondents marking the "no contact" option were also removed from the analysis for that item. For the twelve items with over 20% non-response, results should be interpreted cautiously because only a sub-sample of the student body provided ratings.

Non-use of student services: Items exceeding 20% non-response
Survey Item
Response Option
Type of Student Service
Student Satisfaction
Staff Responsiveness
(non-response >20%)
% "don't know /did not use"
% missing data
Total % non-response

% "no contact"

% missing data
Total % non-response
Chaplains cooperative ministry
85
5
90
3
93
96
Counseling center
70
3
73
2
81
83
Internships/co-ops/field experiences/practica
45

3

48

3

66

69
Services for commuter students
42
2
44
--
--
--
Campus-sponsored recreational opportunities
39

2

41

7

61

68
Financial aid services
39
2
41
1
58
59
Academic support services
39
1
40
--
--
--
College/departmental placement assistance
34

2

36

4

57

61
Residence halls
32
2
34
2
54
56
Opportunity to participate in co-curricular activities
26

1

27

--

--

--
Food service on campus
23
2
25
5
47
52
Career planning and placement
21
1
23
2
48
50
Note: Three of the above items were rated on satisfaction but not on responsiveness.

Academic Advising

Required academic planning (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
9.0
9.5
8.7
7.4
9.4
5.6
Mod. Dissatisfied
9.8
9.2
10.3
14.8
9.4
13.0
Mod. Satisfied
38.9
35.5
41.3
48.1
38.4
37.0
Very Satisfied
42.3
45.7
39.7
29.6
42.9
44.4

Knowledge of university policies & procedures (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
10.0
11.6
8.7
5.7
10.4
6.1
Mod. Dissatisfied
13.9
13.6
14.2
18.9
13.4
18.4
Mod. Satisfied
37.0
35.2
38.4
34.0
36.7
46.9
Very Satisfied
39.1
39.6
38.6
41.5
39.5
28.6

Advice/discussion of academic matters (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
13.7
16.7
11.5
15.1
13.6
13.7
Mod. Dissatisfied
17.1
12.5
20.5
18.9
16.9
17.6
Mod. Satisfied
33.5
33.1
34.0
41.5
32.3
43.1
Very Satisfied
35.7
37.8
34.0
24.5
37.1
25.5

Academic advising (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
14.7
15.3
14.1
14.5
14.9
11.3
Mod. Dissatisfied
16.0
15.1
16.8
14.5
15.8
22.6
Mod. Satisfied
38.2
36.5
39.5
43.6
37.5
43.4
Very Satisfied
31.1
33.1
29.5
27.3
31.8
22.6

Career advising (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
18.4
20.6
16.6
15.7
18.3
22.2
Mod. Dissatisfied
17.8
16.3
19.0
21.6
17.3
22.2
Mod. Satisfied
32.0
27.8
35.2
43.1
30.9
35.6
Very Satisfied
31.8
35.2
29.3
19.6
33.5
20.0

Academic Advising
N
Mean
STD.
Required academic planning
965
3.14
0.93
Knowledge of univ. policies/procedures
919
3.05
0.96
Advice/discussion of academic matters
838
2.91
1.03
Academic advising
972
2.86
1.02
Career advising
809
2.77
1.09


Academic Areas

24 hr service at library (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
0.7
0.3
1.0
0.0
0.8
0.0
Mod. Dissatisfied
3.1
2.4
3.7
3.6
3.2
2.0
Mod. Satisfied
28.4
21.2
33.7
27.3
28.3
31.4
Very Satisfied
67.8
76.1
61.7
69.1
67.8
66.7
Gender: p<0.01

Library services (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
1.1
2.0
0.5
0.0
1.1
3.9
Mod. Dissatisfied
7.4
6.8
7.7
13.2
6.9
7.8
Mod. Satisfied
51.8
47.2
55.2
54.7
51.6
51.0
Very Satisfied
39.6
44.0
36.6
32.1
40.4
37.3

Overall instruction (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
0.8
0.7
0.9
3.6
0.5
3.8
Mod. Dissatisfied
6.5
6.9
6.2
5.4
6.4
9.4
Mod. Satisfied
67.5
62.6
71.0
75.0
67.0
66.0
Very Satisfied
25.2
29.8
22.0
16.1
26.1
20.8

Instruction in major (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
1.7
1.2
2.1
3.6
1.2
7.4
Mod. Dissatisfied
6.6
6.6
6.5
5.4
6.6
7.4
Mod. Satisfied
46.7
48.7
45.3
55.4
46.0
50.0
Very Satisfied
45.0
43.5
46.1
35.7
46.2
35.2

Diversity of courses overall (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
1.4
1.0
1.8
0.0
1.0
9.3
Mod. Dissatisfied
8.3
6.7
9.5
10.9
7.7
14.8
Mod. Satisfied
50.2
47.8
51.8
61.8
49.7
44.4
Very Satisfied
40.1
44.5
36.9
27.3
41.5
31.5
Gender: p<0.01; Ethnicity: p<0.01

Diversity of major courses (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
2.5
2.4
2.5
3.6
2.3
3.7
Mod. Dissatisfied
11.9
11.9
12.0
9.1
11.6
20.4
Mod. Satisfied
50.6
47.9
52.7
60.0
50.9
37.0
Very Satisfied
34.9
37.9
32.8
27.3
35.2
38.9

Internships, co-ops, field experiences, practica (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
5.5
3.6
6.7
2.9
5.7
6.9
Mod. Dissatisfied
9.8
8.7
10.1
20.6
9.0
6.9
Mod. Satisfied
38.0
33.8
40.8
29.4
38.4
44.8
Very Satisfied
46.7
53.8
42.3
47.1
46.9
41.4

Academic support services (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
3.3
3.1
3.5
6.4
3.1
2.9
Mod. Dissatisfied
11.6
9.1
13.6
21.3
11.2
5.9
Mod. Satisfied
53.7
52.8
54.8
53.2
54.2
50.0
Very Satisfied
31.3
35.0
28.1
19.1
31.5
41.2

Availability of courses overall (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
2.5
1.2
3.4
0.0
2.4
5.6
Mod. Dissatisfied
13.2
8.6
16.8
20.0
12.8
14.8
Mod. Satisfied
55.6
57.4
54.3
54.5
55.1
64.8
Very Satisfied
28.7
32.9
25.6
25.5
29.7
14.8
Gender: p<0.01

Computer lab/center services (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
4.1
4.1
4.1
3.7
4.0
5.7
Mod. Dissatisfied
12.0
11.8
12.1
11.1
11.9
15.1
Mod. Satisfied
50.0
48.6
51.2
48.1
50.7
41.5
Very Satisfied
33.9
35.5
32.6
37.0
33.4
37.7

Availability of major courses (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
4.5
5.2
3.7
8.9
3.7
9.3
Mod. Dissatisfied
12.5
12.1
12.8
12.5
12.0
20.4
Mod. Satisfied
43.5
41.1
45.3
42.9
44.1
35.2
Very Satisfied
39.5
41.6
38.1
35.7
40.1
35.2

Opportunity for interaction with faculty (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
6.3
6.2
6.3
9.8
5.7
11.8
Mod. Dissatisfied
15.8
17.0
14.8
17.6
15.5
17.6
Mod. Satisfied
48.4
46.6
49.6
47.1
48.7
43.1
Very Satisfied
29.6
30.2
29.3
25.5
30.0
27.5

Adequacy of laboratory facilities (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
6.6
5.6
7.4
5.6
6.3
13.2
Mod. Dissatisfied
16.6
16.8
16.5
13.0
16.5
22.6
Mod. Satisfied
50.1
47.2
51.9
51.9
50.6
37.7
Very Satisfied
26.7
30.5
24.1
29.6
26.6
26.4

Adequacy of classroom facilities (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
5.8
5.0
6.5
3.6
5.7
11.1
Mod. Dissatisfied
18.8
17.0
20.1
16.1
19.3
13.0
Mod. Satisfied
51.6
52.0
51.1
58.9
50.9
53.7
Very Satisfied
23.8
26.0
22.3
21.4
24.1
22.2


Academic Areas
N
Mean
STD.
24 hr service at library
897
3.63
0.58
Library services
961
3.30
0.65
Overall instruction
992
3.17
0.57
Instruction in major
996
3.35
0.68
Diversity of courses overall
979
3.29
0.68
Diversity of major courses
990
3.18
0.73
Internships/co-ops/field exper./practica
523
3.26
0.85
Academic support services
601
3.13
0.74
Availability of courses overall
990
3.10
0.71
Computer lab/center services
978
3.14
0.78
Availability of major courses
995
3.18
0.82
Opport. for interaction with faculty
944
3.01
0.84
Adequacy of laboratory facilities
948
2.97
0.84
Adequacy of classroom facilities
992
2.93
0.81
Chaplains Cooperative Ministry
103
3.34
0.65


Non-Academic Student Services

Chaplains Cooperative Ministry (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
1.0
0.0
1.5
0.0
1.1
0.0
Mod. Dissatisfied
6.8
10.5
4.6
33.3
6.3
0.0
Mod. Satisfied
49.5
39.5
55.4
66.7
47.4
80.0
Very Satisfied
42.7
50.0
38.5
0.0
45.3
20.0

Opportunities to join clubs & organizations (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
1.3
1.4
1.2
3.8
1.1
2.4
Mod. Dissatisfied
6.2
5.9
6.4
5.8
5.8
14.6
Mod. Satisfied
44.1
40.5
46.8
44.2
44.1
43.9
Very Satisfied
48.4
52.2
45.5
46.2
49.1
39.0

Registration and Records (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
2.7
2.2
3.1
0.0
2.7
5.9
Mod. Dissatisfied
8.3
6.7
9.3
7.5
8.0
11.8
Mod. Satisfied
56.5
54.0
58.5
66.0
55.9
56.9
Very Satisfied
32.5
37.1
29.1
26.4
33.3
25.5
Gender: p<0.01

Campus-sponsored recreational opportunities (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
2.2
2.1
2.3
0.0
2.1
5.3
Mod. Dissatisfied
9.9
5.4
13.0
9.8
10.1
7.9
Mod. Satisfied
60.4
61.1
59.7
75.6
58.4
68.4
Very Satisfied
27.5
31.4
25.1
14.6
29.3
18.4

Opportunity to participate in co-curricular activities (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
2.0
1.8
2.2
4.1
1.3
11.6
Mod. Dissatisfied
11.1
7.3
14.2
10.2
11.0
14.0
Mod. Satisfied
49.5
48.0
50.6
46.9
49.1
58.1
Very Satisfied
37.4
42.9
32.9
38.8
38.7
16.3
Gender: p<0.01; Ethnicity: p<0.01

Career Planning and Placement services (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
5.3
3.3
6.4
0.0
5.8
0.0
Mod. Dissatisfied
14.0
13.3
14.3
14.3
13.6
17.8
Mod. Satisfied
45.1
45.6
45.0
46.9
45.6
37.8
Very Satisfied
35.7
37.8
34.3
38.8
35.0
44.4

Counseling center (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
6.0
8.7
3.3
0.0
6.3
5.0
Mod. Dissatisfied
12.4
10.4
14.0
4.2
12.2
25.0
Mod. Satisfied
48.9
42.6
54.0
58.3
47.5
55.0
Very Satisfied
32.7
38.3
28.7
37.5
33.9
15.0

Personal safety on campus (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
4.2
6.4
2.4
5.5
4.2
2.0
Mod. Dissatisfied
15.1
20.2
11.0
16.4
15.2
10.0
Mod. Satisfied
54.1
52.3
55.7
50.9
53.9
64.0
Very Satisfied
26.6
21.0
30.8
27.3
26.7
24.0
Gender: p<0.01

Business office/cashier (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
5.1
5.4
4.9
6.3
5.0
6.0
Mod. Dissatisfied
15.1
12.3
17.1
22.9
14.9
10.0
Mod. Satisfied
56.2
53.8
58.0
52.1
55.1
74.0
Very Satisfied
23.6
28.5
20.0
18.8
25.0
10.0

Student health services (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
5.6
5.5
5.4
2.1
5.7
4.7
Mod. Dissatisfied
14.5
17.8
12.0
14.6
15.0
7.0
Mod. Satisfied
47.5
42.2
51.7
45.8
47.1
55.8
Very Satisfied
32.5
34.5
30.9
37.5
32.2
32.6

Bookstore services and products (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
8.5
5.8
10.3
9.4
8.2
11.3
Mod. Dissatisfied
17.3
12.1
21.2
13.2
17.1
24.5
Mod. Satisfied
54.1
56.2
52.7
60.4
53.9
52.8
Very Satisfied
20.1
25.9
15.8
17.0
20.8
11.3
Gender: p<0.01

College/dept. placement assistance (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
8.9
8.3
9.0
7.5
8.6
11.9
Mod. Dissatisfied
18.6
16.7
19.8
20.0
18.4
19.0
Mod. Satisfied
44.4
44.0
45.0
52.5
44.5
38.1
Very Satisfied
28.1
31.0
26.2
20.0
28.4
31.0

Financial aid services (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
13.3
13.2
13.3
8.5
14.0
7.1
Mod. Dissatisfied
18.3
17.9
18.4
31.9
17.0
17.9
Mod. Satisfied
40.9
38.3
42.9
44.7
39.3
67.9
Very Satisfied
27.5
30.6
25.4
14.9
29.8
7.1

Services for commuter students (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
12.9
14.0
12.2
16.1
13.0
9.4
Mod. Dissatisfied
23.0
25.5
21.0
32.3
22.2
25.0
Mod. Satisfied
46.8
44.7
48.5
35.5
47.4
50.0
Very Satisfied
17.2
15.7
18.3
16.1
17.4
15.6

Residence halls (%)All FemaleMaleAf. Am. WhiteOther Min.
Very Dissatisfied 10.5 10.410.64.3 10.813.9
Mod. Dissatisfied 25.0 24.025.330.4 24.522.2
Mod. Satisfied 52.354.1 51.254.352.1 55.6
Very Satisfied 12.311.5 12.910.912.7 8.3

Food service on campus (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Dissatisfied
17.4
15.8
18.2
12.2
17.4
19.6
Mod. Dissatisfied
24.6
26.3
23.5
34.7
23.8
26.1
Mod. Satisfied
48.7
48.4
49.0
49.0
48.6
50.0
Very Satisfied
9.4
9.5
9.3
4.1
10.2
4.3


Non-Academic Student Services
N
Mean
STD.
Opportunities to join clubs/orgs.
853
3.40
0.66
Registration and Records
956
3.19
0.69
Campus-sponsored recreational opportunities
596
3.13
0.67
Opportunity to participate in co-curric. activities
732
3.22
0.72
Career Planning and Placement services
774
3.11
0.83
Counseling center
266
3.08
0.83
Personal safety on campus
943
3.03
0.77
Business office/cashier
781
2.98
0.77
Student health services
828
3.07
0.83
Bookstore services and products
978
2.86
0.83
College/dept placement assistance
644
2.92
0.90
Financial aid services
585
2.83
0.98
Services for commuter students
564
2.68
0.91
Residence halls
660
2.66
0.82
Food service on campus
748
2.50
0.89


Staff Responsiveness

Chaplains Cooperative Ministry staff (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Unresponsive
2.1
0.0
3.3
0.0
2.3
0.0
Mod. Unresponsive
2.1
5.9
0.0
0.0
2.3
0.0
Mod. Responsive
36.2
23.5
43.3
50.0
34.9
50.0
Very Responsive
59.6
70.6
53.3
50.0
60.5
50.0

Library staff (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Unresponsive
1.7
3.0
0.6
0.0
1.7
2.8
Mod. Unresponsive
6.3
6.9
5.8
3.1
6.4
8.3
Mod. Responsive
45.5
40.9
49.1
62.5
44.7
38.9
Very Responsive
46.5
49.2
44.5
34.4
47.2
50.0

Campus-sponsored recreational staff (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Unresponsive
1.9
0.8
2.7
0.0
1.8
4.3
Mod. Unresponsive
8.1
6.0
9.6
8.7
8.0
8.7
Mod. Responsive
56.7
54.1
58.3
65.2
56.2
52.2
Very Responsive
33.3
39.1
29.4
26.1
33.9
34.8

Career Planning and Placement staff (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Unresponsive
3.7
3.4
3.7
3.7
3.6
3.1
Mod. Unresponsive
7.5
6.8
7.8
3.7
7.2
12.5
Mod. Responsive
38.3
37.2
39.3
40.7
38.9
28.1
Very Responsive
50.5
52.6
49.3
51.9
50.3
56.3

Internships/co-ops/ etc. staff (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Unresponsive
3.8
3.2
4.1
0.0
3.9
6.3
Mod. Unresponsive
9.7
8.9
9.8
12.5
9.1
12.5
Mod. Responsive
32.7
25.0
37.8
31.3
32.6
37.5
Very Responsive
53.8
62.9
48.2
56.3
54.4
43.8

Registration and Records staff (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Unresponsive
4.2
3.6
4.7
2.9
4.0
7.9
Mod. Unresponsive
7.9
7.5
8.0
2.9
7.9
10.5
Mod. Responsive
44.5
39.2
49.2
52.9
44.0
47.4
Very Responsive
43.5
49.7
38.2
41.2
44.1
34.2

Bookstore staff (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Unresponsive
3.7
3.3
4.0
6.3
3.4
5.4
Mod. Unresponsive
11.5
8.3
13.9
9.4
11.5
10.8
Mod. Responsive
58.2
58.0
58.5
56.3
58.0
64.9
Very Responsive
26.7
30.3
23.6
28.1
27.1
18.9

Counseling center staff (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Unresponsive
8.1
11.6
4.7
0.0
9.1
9.1
Mod. Unresponsive
9.2
8.1
10.5
0.0
10.5
9.1
Mod. Responsive
35.8
27.9
43.0
50.0
33.6
36.4
Very Responsive
46.8
52.3
41.9
50.0
46.9
45.5

Student health services staff (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Unresponsive
5.8
5.8
5.4
3.3
5.7
6.5
Mod. Unresponsive
11.9
15.2
8.8
6.7
12.4
9.7
Mod. Responsive
38.7
34.1
43.1
36.7
38.2
48.4
Very Responsive
43.6
44.9
42.7
53.3
43.7
35.5

Business office/cashier staff (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Unresponsive
6.5
7.3
5.9
12.9
6.4
2.8
Mod. Unresponsive
12.9
11.7
13.3
12.9
12.9
8.3
Mod. Responsive
52.5
49.0
55.9
41.9
51.9
72.2
Very Responsive
28.0
32.0
24.8
32.3
28.8
16.7

Computer lab/center staff (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Unresponsive
5.3
3.9
6.6
9.1
5.3
2.6
Mod. Unresponsive
15.4
13.1
17.5
3.0
15.6
23.7
Mod. Responsive
51.4
48.8
53.6
54.5
51.7
44.7
Very Responsive
27.9
34.3
22.3
33.3
27.4
28.9
Gender: p<0.01

College/dept. placement staff (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Unresponsive
4.6
4.2
4.1
0.0
4.2
7.1
Mod. Unresponsive
17.7
14.9
20.1
12.5
18.2
17.9
Mod. Responsive
37.4
32.7
41.1
45.8
37.6
28.6
Very Responsive
40.3
48.2
34.7
41.7
40.0
46.4

Residence halls staff (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Unresponsive
8.8
7.9
9.7
6.9
9.1
7.7
Mod. Unresponsive
18.1
18.3
18.1
13.8
18.2
23.1
Mod. Responsive
52.3
52.5
51.7
55.2
52.2
46.2
Very Responsive
20.8
21.3
20.6
24.1
20.5
23.1

Financial Aid staff (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Unresponsive
14.6
14.9
14.5
9.7
15.2
11.8
Mod. Unresponsive
20.0
24.6
16.2
38.7
17.7
29.4
Mod. Responsive
39.5
37.1
41.2
29.0
40.6
35.3
Very Responsive
25.9
23.4
28.1
22.6
26.5
23.5

Food service staff (%)
All
Female
Male
Af. Am.
White
Other Min.
Very Unresponsive
12.5
10.3
13.6
16.0
11.7
14.7
Mod. Unresponsive
26.0
27.1
25.0
8.0
27.2
23.5
Mod. Responsive
48.4
48.6
48.9
60.0
48.0
50.0
Very Responsive
13.1
14.0
12.5
16.0
13.1
11.8


Staff Responsiveness
N
Mean
STD.
Chaplains Cooperative Ministry staff
47
3.53
0.65
Library staff
649
3.37
0.68
Campus-sponsored recreational staff
321
3.21
0.67
Career Planning and Placement staff
507
3.36
0.78
Internships/co-ops/ etc. staff
318
3.36
0.81
Registration and Records staff
672
3.27
0.78
Bookstore staff
655
3.08
0.72
Counseling center staff
173
3.21
0.92
Student health services staff
573
3.20
0.86
Business office/cashier staff
535
3.02
0.82
Computer lab/center staff
617
3.02
0.80
College/dept. placement staff
390
3.13
0.87
Residence halls staff
442
2.85
0.85
Financial Aid staff
405
2.77
1.00
Food service staff
481
2.62
0.86