1998 Graduating Senior Survey: Services for Students
Methodology for Satisfaction Ratings
Quality of student services was measured with two response options: student satisfaction and staff responsiveness. Items were rated on a four-point scale ranging from 4 = "excellent" to 1="poor". A "don’t know/did not use" option allowed respondents to indicate if they were not aware of or had not used the service.
Academic Areas
Academic Advising
Mean and Std. Dev. |
All |
Female |
Male |
Af. Am. |
White |
Other |
Overall academic advising services |
3.04 |
3.05 |
3.02 |
3.29 |
3.02 |
3.05 |
|
0.89 |
0.93 |
0.86 |
0.70 |
0.91 |
0.83 |
Access to advisor |
3.10 |
3.09 |
3.10 |
3.26 |
3.07 |
3.31 |
|
0.90 |
0.94 |
0.87 |
0.85 |
0.91 |
0.79 |
Sufficient time w/advisor |
3.05 |
3.04 |
3.05 |
3.16 |
3.04 |
3.05 |
|
0.93 |
0.98 |
0.90 |
0.84 |
0.94 |
0.90 |
Info about degree requirements |
3.06 |
3.08 |
3.04 |
3.22 |
3.06 |
2.97 |
|
0.95 |
0.95 |
0.94 |
0.84 |
0.95 |
0.97 |
Knowledge of campus policies/procedures |
3.01 |
3.04 |
2.99 |
3.23 |
3.00 |
2.93 |
|
0.87 |
0.88 |
0.87 |
0.71 |
0.88 |
0.88 |
Library Services
Mean and Std. Dev. |
All |
Female |
Male |
Af. Am. |
White |
Other |
Overall Library services |
3.39 |
3.41 |
3.37 |
3.51 |
3.38 |
3.38 |
|
0.63 |
0.63 |
0.64 |
0.59 |
0.63 |
0.68 |
Library hours of operation |
3.62 |
3.64 |
3.60 |
3.69 |
3.62 |
3.52 |
|
0.56 |
0.55 |
0.56 |
0.50 |
0.56 |
0.60 |
Library access to databases/collections |
3.36 |
3.35 |
3.36 |
3.53 |
3.35 |
3.34 |
|
0.69 |
0.69 |
0.69 |
0.61 |
0.69 |
0.71 |
Library staff responsiveness |
3.30 |
3.28 |
3.32 |
3.49 |
3.29 |
3.31 |
|
0.72 |
0.74 |
0.71 |
0.59 |
0.73 |
0.70 |
Technology Services
Mean and Std. Dev. |
All |
Female |
Male |
Af. Am. |
White |
Other |
Overall technology services |
3.21 |
3.24 |
3.19 |
3.29 |
3.20 |
3.23 |
|
0.66 |
0.63 |
0.69 |
0.67 |
0.66 |
0.71 |
Access to Internet |
3.65 |
3.66 |
3.64 |
3.65 |
3.64 |
3.74 |
|
0.59 |
0.57 |
0.61 |
0.67 |
0.60 |
0.47 |
Hours for computer ctrs/labs/help desks |
3.18 |
3.19 |
3.16 |
3.39 |
3.15 |
3.31 |
|
0.83 |
0.81 |
0.85 |
0.74 |
0.83 |
0.91 |
Access to up-to-date facilities |
3.33 |
3.39 |
3.28 |
3.45 |
3.31 |
3.39 |
|
0.70 |
0.67 |
0.72 |
0.64 |
0.70 |
0.71 |
Access to trained staff for help |
2.71 |
2.78 |
2.66 |
2.90 |
2.70 |
2.68 |
|
0.89 |
0.88 |
0.90 |
0.94 |
0.89 |
0.87 |
Technology training classes |
2.71 |
2.69 |
2.72 |
2.85 |
2.68 |
2.86 |
|
0.88 |
0.90 |
0.86 |
0.95 |
0.88 |
0.84 |
Career Related Services
Mean and Std. Dev. |
All |
Female |
Male |
Af. Am. |
White |
Other |
Overall career counseling info |
3.11 |
3.17 |
3.06 |
3.19 |
3.11 |
3.08 |
|
0.69 |
0.69 |
0.68 |
0.67 |
0.69 |
0.71 |
Access to career counseling |
3.32 |
3.36 |
3.28 |
3.27 |
3.33 |
3.25 |
|
0.66 |
0.66 |
0.67 |
0.62 |
0.67 |
0.65 |
Helpfulness of career counselors |
3.23 |
3.27 |
3.19 |
3.27 |
3.23 |
3.25 |
|
0.79 |
0.81 |
0.77 |
0.72 |
0.80 |
0.73 |
Evaluating your skills/interests |
3.04 |
3.08 |
3.01 |
3.10 |
3.03 |
3.09 |
|
0.77 |
0.76 |
0.77 |
0.76 |
0.77 |
0.72 |
Scope and quality of career info |
3.15 |
3.17 |
3.14 |
3.19 |
3.15 |
3.13 |
|
0.74 |
0.74 |
0.74 |
0.70 |
0.74 |
0.72 |
Career-related software support |
3.03 |
3.08 |
3.00 |
3.07 |
3.02 |
3.19 |
|
0.81 |
0.73 |
0.87 |
0.75 |
0.82 |
0.79 |
Career advising from faculty |
3.00 |
3.06 |
2.95 |
3.00 |
3.00 |
3.10 |
|
0.88 |
0.85 |
0.90 |
0.97 |
0.89 |
0.72 |
Mean and Std. Dev. |
All |
Female |
Male |
Af. Am. |
White |
Other |
Overall employment search assistance |
3.11 |
3.13 |
3.09 |
3.00 |
3.12 |
3.09 |
|
0.74 |
0.72 |
0.75 |
0.76 |
0.73 |
0.76 |
Resume preparation |
3.20 |
3.21 |
3.20 |
3.15 |
3.21 |
3.16 |
|
0.76 |
0.77 |
0.75 |
0.84 |
0.74 |
0.88 |
Interview preparation and skills + |
2.99 |
3.09 |
2.91 |
3.09 |
2.98 |
2.96 |
|
0.84 |
0.83 |
0.84 |
0.83 |
0.84 |
0.86 |
Access to job listings |
3.32 |
3.29 |
3.34 |
3.23 |
3.32 |
3.33 |
|
0.74 |
0.74 |
0.73 |
0.79 |
0.73 |
0.71 |
Assisting w/employer contacts |
2.97 |
2.92 |
3.00 |
2.82 |
2.97 |
3.08 |
|
0.88 |
0.89 |
0.88 |
0.96 |
0.88 |
0.89 |
Help in finding internships |
3.02 |
3.08 |
2.97 |
3.15 |
3.00 |
3.08 |
|
0.91 |
0.89 |
0.93 |
0.82 |
0.92 |
0.92 |
+ Gender: p<0.01
Non-Academic Services
Mean and Std. Dev. |
All |
Female |
Male |
Af. Am. |
White |
Other |
Registration process |
3.11 |
3.12 |
3.10 |
3.31 |
3.09 |
3.16 |
|
0.75 |
0.71 |
0.78 |
0.69 |
0.75 |
0.77 |
Financial Aid Services |
2.78 |
2.80 |
2.76 |
2.92 |
2.76 |
2.73 |
|
0.89 |
0.90 |
0.88 |
0.96 |
0.88 |
0.94 |
Campus food services |
2.36 |
2.38 |
2.34 |
2.58 |
2.35 |
2.29 |
|
0.83 |
0.79 |
0.86 |
0.95 |
0.82 |
0.84 |
Campus health services |
2.82 |
2.75 |
2.89 |
2.93 |
2.81 |
2.93 |
|
0.85 |
0.88 |
0.83 |
0.85 |
0.86 |
0.72 |
Campus counseling services |
2.93 |
3.00 |
2.87 |
3.31 |
2.88 |
2.83 |
|
0.85 |
0.84 |
0.87 |
0.68 |
0.88 |
0.71 |
Cashier/Business services |
2.86 |
2.91 |
2.81 |
2.96 |
2.84 |
2.92 |
|
0.76 |
0.77 |
0.76 |
0.89 |
0.76 |
0.62 |
Residence-life programs |
2.63 |
2.67 |
2.59 |
2.91 |
2.57 |
2.82 |
|
0.85 |
0.76 |
0.91 |
0.84 |
0.85 |
0.77 |
Recreational/extracurricular opport. |
3.33 |
3.34 |
3.32 |
3.39 |
3.32 |
3.33 |
|
0.72 |
0.72 |
0.72 |
0.63 |
0.72 |
0.69 |
Community service projects |
2.87 |
3.03 |
2.72 |
3.18 |
2.85 |
2.74 |
|
0.89 |
0.84 |
0.92 |
0.72 |
0.91 |
0.82 |
Leadership skill development opport. + |
3.20 |
3.29 |
3.12 |
3.27 |
3.20 |
3.06 |
|
0.75 |
0.69 |
0.80 |
0.76 |
0.75 |
0.82 |
+ Gender: p<0.01
Non-Academic Services Staff
Mean and Std. Dev. |
All |
Female |
Male |
Af. Am. |
White |
Other |
Registration staff |
3.09 |
3.08 |
3.10 |
3.24 |
3.08 |
3.09 |
|
0.73 |
0.71 |
0.75 |
0.66 |
0.74 |
0.75 |
Financial Aid staff |
2.66 |
2.61 |
2.69 |
2.76 |
2.67 |
2.46 |
|
0.96 |
0.96 |
0.96 |
0.91 |
0.96 |
1.07 |
Campus food staff |
2.46 |
2.44 |
2.47 |
2.75 |
2.44 |
2.49 |
|
0.85 |
0.85 |
0.86 |
0.88 |
0.85 |
0.88 |
Campus health staff + |
2.91 |
2.80 |
3.01 |
3.16 |
2.88 |
3.06 |
|
0.89 |
0.92 |
0.86 |
0.72 |
0.91 |
0.83 |
Campus counseling staff |
2.84 |
2.88 |
2.81 |
3.21 |
2.80 |
2.87 |
|
0.89 |
0.91 |
0.88 |
0.79 |
0.89 |
0.99 |
Cashier/Business staff |
2.75 |
2.77 |
2.73 |
2.89 |
2.72 |
2.85 |
|
0.88 |
0.86 |
0.89 |
0.95 |
0.87 |
0.82 |
Residence life programs staff |
2.68 |
2.69 |
2.67 |
2.82 |
2.65 |
2.81 |
|
0.85 |
0.82 |
0.87 |
0.85 |
0.86 |
0.69 |
+ Gender: p<0.01