[- NC State University -]

1999 Graduating Senior Survey Data Tables:
Gender and Racial/Ethnic Comparisons
in Services for Students

 
This document reports survey data on gender and racial/ethnic differences in respondents' ratings of students services. Specifically, results are presented for perceptions of campus safety, and assessments of academic services outside the classroom, and assessments of non-academic services and related staff. Survey results for all respondents are provided in "1999Graduating Senior Survey: All Respondents." For information about the survey and analysis methods, see " 1999 Graduating Senior Survey: Introduction, Methods, and Student Demographic Profile."

 

Academic Service Areas: Academic Advising | Research Support | Technology Services
Non-academic Services Areas: Services Areas | Staff Responsiveness
Financial Aid


Academic Services

Academic Advising

 

Mean Ratings
(Based on a scale of 4="Excellent," 3="Good," 2="Fair," and 1="Poor")

 

All

Women

Men

White

AfAm

Other

Access to advisor

3.19

3.18

3.20

3.20

3.13

3.14

Sufficient time with advisor

3.11

3.11

3.11

3.12

3.12

2.93

Accurate info about degree reqs

3.14

3.12

3.15

3.15

3.22

2.82

Knowledge of campus policies/procedures

3.07

3.07

3.08

3.08

3.11

2.89

Academic advising services overall

3.12

3.12

3.11

3.13

3.19

2.90

Survey item #10: Academic Advising (exact wording)
View Frequency Distributions for all items (Click on individual questions for the frequency distribution of a specific item.)
Back to top




Research Support

 

Mean Ratings
(Based on a scale of 4="Excellent," 3="Good," 2="Fair," and 1="Poor")

 

All

Women

Men

White

AfAm

Other

Access to faculty in research

3.01

2.97

3.03

3.01

2.78

3.24

Access to up-to-date facilities (rsrch)

3.15

3.14

3.15

3.16

3.14

3.04

Research support overall

3.06

3.05

3.06

3.06

2.98

3.05

Survey item #11: Research Support (exact wording)
View Frequency Distributions for all items (Click on individual questions for the frequency distribution of a specific item.)
Back to top



Technology Services

 

Mean Ratings
(Based on a scale of 4="Excellent," 3="Good," 2="Fair," and 1="Poor")

 

All

Women

Men

White

AfAm

Other

Access to Internet

3.76

3.76

3.76

3.76

3.86

3.74

Hours for computer ctrs/labs/help desks

3.27

3.24

3.29

3.25

3.46

3.31

Access to up-to-date facilities (tech)

3.42

3.45

3.40

3.40

3.64

3.47

Access to trained staff for help

2.79

2.81

2.77

2.75

3.25

2.89

Technology training classes

2.81

2.79

2.83

2.79

3.05

2.88

Technology services overall

3.28

3.26

3.30

3.27

3.48

3.28

Survey item #12: Technology Services (exact wording)
View Frequency Distributions for all items (Click on individual questions for the frequency distribution of a specific item.)
Back to top


Non-Academic Services

Service Area

 

Mean Ratings
(Based on a scale of 4="Excellent," 3="Good," 2="Fair," and 1="Poor")

 

All

Women

Men

White

AfAm

Other

Personal safety on campus

2.82

2.77

2.86

2.82

2.77

2.81

Univ planning & placement svcs

2.94

2.96

2.93

2.94

3.10

2.83

College/dept placement svcs

3.06

3.08

3.04

3.07

3.00

3.00

Library services

3.25

3.24

3.26

3.24

3.38

3.37

Bookstore services and products

2.76

2.86

2.68

2.75

2.86

2.88

Registration process

3.14

3.12

3.16

3.13

3.25

3.17

Financial aid services

2.75

2.75

2.75

2.73

2.76

2.94

Campus food services

2.39

2.45

2.34

2.37

2.50

2.50

Campus health services

2.94

2.89

2.98

2.91

3.15

3.19

Campus counseling (not career) svcs

2.89

2.84

2.93

2.86

3.00

3.00

Business svcs/cashier/stdnt accts

2.83

2.88

2.79

2.83

2.69

3.02

Residence life programs

2.66

2.75

2.60

2.62

2.85

2.91

Opportunities for rec activities

3.30

3.29

3.30

3.30

3.29

3.22

Opportunities for community svc

2.85

2.90

2.80

2.87

2.63

2.85

Opps to dev leadership skills

3.13

3.19

3.08

3.12

3.27

3.21

Survey item #13: Non-academic Services (Service Area) (exact wording)
View Frequency Distributions for all items (Click on individual questions for the frequency distribution of a specific item.)
Back to top


Staff Responsiveness

 

Mean Ratings
(Based on a scale of 4="Excellent," 3="Good," 2="Fair," and 1="Poor")

 

All

Women

Men

White

AfAm

Other

Personal safety on campus

2.80

2.92

2.72

2.82

2.66

2.71

Univ planning & placement svcs

2.99

2.96

3.02

2.98

3.11

3.09

College/dept placement svcs

3.08

3.09

3.07

3.09

3.03

3.08

Library services

3.22

3.25

3.20

3.20

3.51

3.32

Bookstore services & products

2.77

2.86

2.69

2.76

2.82

2.79

Registration process

3.09

3.08

3.10

3.08

3.17

3.10

Financial aid services

2.66

2.60

2.71

2.64

2.73

2.90

Campus food services

2.43

2.57

2.34

2.40

2.78

2.48

Campus health services

3.03

2.99

3.07

3.00

3.41

3.19

Campus counsel (not career) svcs

2.92

2.86

2.98

2.88

3.00

3.13

Business svcs/cashier/stdnt accts

2.76

2.77

2.75

2.75

2.63

3.00

Residence life programs

2.66

2.77

2.58

2.63

2.78

2.85

Survey item #13: Non-academic Services (Staff Responsiveness) (exact wording)
View Frequency Distributionsfor all items (Click on individual questions for the frequency distribution of a specific item.)
Back to top





Financial aid received?

 

All

Women

Men

AfAm

White

Other

Yes

59.9%

60.0%

59.7%

93.1%

57.2%

65.0%

No

40.1%

40.0%

40.3%

6.9%

42.8%

35.0%

Survey item #14: Financial Aid (exact wording)
Back to top

Satisfaction with Financial Aid Package (of those saying "Yes, received aid")

 

All

Women

Men

AfAm

White

Other

Very Satisfied

43.8%

47.4%

41.1%

32.1%

45.6%

38.5%

Moderately Satisfied

43.5%

43.8%

43.3%

54.7%

42.0%

46.2%

Moderately Dissatisfied

9.5%

6.8%

11.6%

11.3%

8.8%

15.4%

Very Dissatisfied

3.2%

2.0%

4.1%

1.9%

3.6%

0.0%

Survey item #14: Financial Aid (exact wording)
Back to top

Financial aid service - LEAST satisfied (of those saying "Yes, received aid")

 

All

Women

Men

AfAm

White

Other

The financial aid application process

7.8%

1.9%

5.8%

1.1%

6.3%

18.2%

The financial aid award package I received

10.7%

3.9%

6.9%

1.2%

8.3%

63.6%

Customer service skills of the reception staff

7.2%

3.7%

3.7%

0.5%

6.5%

18.2%

Customer services skills of the phone staff

2.1%

1.2%

0.8%

0.5%

1.8%

0.0%

Customer service skills of the advisor staff

2.3%

1.4%

0.8%

0.5%

1.9%

0.0%

Nothing mentioned

69.9%

87.9%

82.0%

96.2%

75.2%

97.8%

Survey item #14: Financial Aid (exact wording)
Back to top



For more information on the 1999 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: April 2000

Download a Microsoft Excel Version (Excel 5.0 or higher) of this report.

Return to 1999 Graduating Senior Survey Table of Contents Page

Return to OIRP Survey Page

Return to OIRP Home Page