This document reports survey data on gender and racial/ethnic differences in respondents' ratings of students services.
Specifically, results are presented for perceptions of campus safety, and assessments of academic services outside the
classroom, and assessments of non-academic services and related staff. Survey results for all respondents are provided in
"1999Graduating Senior Survey: All Respondents." For information about the survey and analysis
methods, see " 1999 Graduating Senior Survey: Introduction, Methods, and Student Demographic
Profile."
Academic Service Areas:
Academic Advising | Research Support | Technology Services
Non-academic Services Areas:
Services Areas | Staff Responsiveness
Financial Aid
|
Mean Ratings |
|||||
|
All |
Women |
Men |
White |
AfAm |
Other |
3.19 |
3.18 |
3.20 |
3.20 |
3.13 |
3.14 |
|
3.11 |
3.11 |
3.11 |
3.12 |
3.12 |
2.93 |
|
3.14 |
3.12 |
3.15 |
3.15 |
3.22 |
2.82 |
|
3.07 |
3.07 |
3.08 |
3.08 |
3.11 |
2.89 |
|
3.12 |
3.12 |
3.11 |
3.13 |
3.19 |
2.90 |
|
Mean Ratings |
|||||
|
All |
Women |
Men |
White |
AfAm |
Other |
3.01 |
2.97 |
3.03 |
3.01 |
2.78 |
3.24 |
|
3.15 |
3.14 |
3.15 |
3.16 |
3.14 |
3.04 |
|
3.06 |
3.05 |
3.06 |
3.06 |
2.98 |
3.05 |
|
Mean Ratings |
|||||
|
All |
Women |
Men |
White |
AfAm |
Other |
3.76 |
3.76 |
3.76 |
3.76 |
3.86 |
3.74 |
|
3.27 |
3.24 |
3.29 |
3.25 |
3.46 |
3.31 |
|
3.42 |
3.45 |
3.40 |
3.40 |
3.64 |
3.47 |
|
2.79 |
2.81 |
2.77 |
2.75 |
3.25 |
2.89 |
|
2.81 |
2.79 |
2.83 |
2.79 |
3.05 |
2.88 |
|
3.28 |
3.26 |
3.30 |
3.27 |
3.48 |
3.28 |
|
Mean Ratings |
|||||
|
All |
Women |
Men |
White |
AfAm |
Other |
2.82 |
2.77 |
2.86 |
2.82 |
2.77 |
2.81 |
|
2.94 |
2.96 |
2.93 |
2.94 |
3.10 |
2.83 |
|
3.06 |
3.08 |
3.04 |
3.07 |
3.00 |
3.00 |
|
3.25 |
3.24 |
3.26 |
3.24 |
3.38 |
3.37 |
|
2.76 |
2.86 |
2.68 |
2.75 |
2.86 |
2.88 |
|
3.14 |
3.12 |
3.16 |
3.13 |
3.25 |
3.17 |
|
2.75 |
2.75 |
2.75 |
2.73 |
2.76 |
2.94 |
|
2.39 |
2.45 |
2.34 |
2.37 |
2.50 |
2.50 |
|
2.94 |
2.89 |
2.98 |
2.91 |
3.15 |
3.19 |
|
2.89 |
2.84 |
2.93 |
2.86 |
3.00 |
3.00 |
|
2.83 |
2.88 |
2.79 |
2.83 |
2.69 |
3.02 |
|
2.66 |
2.75 |
2.60 |
2.62 |
2.85 |
2.91 |
|
3.30 |
3.29 |
3.30 |
3.30 |
3.29 |
3.22 |
|
2.85 |
2.90 |
2.80 |
2.87 |
2.63 |
2.85 |
|
3.13 |
3.19 |
3.08 |
3.12 |
3.27 |
3.21 |
|
Mean Ratings |
|||||
|
All |
Women |
Men |
White |
AfAm |
Other |
2.80 |
2.92 |
2.72 |
2.82 |
2.66 |
2.71 |
|
2.99 |
2.96 |
3.02 |
2.98 |
3.11 |
3.09 |
|
3.08 |
3.09 |
3.07 |
3.09 |
3.03 |
3.08 |
|
3.22 |
3.25 |
3.20 |
3.20 |
3.51 |
3.32 |
|
2.77 |
2.86 |
2.69 |
2.76 |
2.82 |
2.79 |
|
3.09 |
3.08 |
3.10 |
3.08 |
3.17 |
3.10 |
|
2.66 |
2.60 |
2.71 |
2.64 |
2.73 |
2.90 |
|
2.43 |
2.57 |
2.34 |
2.40 |
2.78 |
2.48 |
|
3.03 |
2.99 |
3.07 |
3.00 |
3.41 |
3.19 |
|
2.92 |
2.86 |
2.98 |
2.88 |
3.00 |
3.13 |
|
2.76 |
2.77 |
2.75 |
2.75 |
2.63 |
3.00 |
|
2.66 |
2.77 |
2.58 |
2.63 |
2.78 |
2.85 |
  |
All |
Women |
Men |
AfAm |
White |
Other |
Yes |
59.9% |
60.0% |
59.7% |
93.1% |
57.2% |
65.0% |
No |
40.1% |
40.0% |
40.3% |
6.9% |
42.8% |
35.0% |
  |
All |
Women |
Men |
AfAm |
White |
Other |
Very Satisfied |
43.8% |
47.4% |
41.1% |
32.1% |
45.6% |
38.5% |
Moderately Satisfied |
43.5% |
43.8% |
43.3% |
54.7% |
42.0% |
46.2% |
Moderately Dissatisfied |
9.5% |
6.8% |
11.6% |
11.3% |
8.8% |
15.4% |
Very Dissatisfied |
3.2% |
2.0% |
4.1% |
1.9% |
3.6% |
0.0% |
  |
All |
Women |
Men |
AfAm |
White |
Other |
The financial aid application process |
7.8% |
1.9% |
5.8% |
1.1% |
6.3% |
18.2% |
The financial aid award package I received |
10.7% |
3.9% |
6.9% |
1.2% |
8.3% |
63.6% |
Customer service skills of the reception staff |
7.2% |
3.7% |
3.7% |
0.5% |
6.5% |
18.2% |
Customer services skills of the phone staff |
2.1% |
1.2% |
0.8% |
0.5% |
1.8% |
0.0% |
Customer service skills of the advisor staff |
2.3% |
1.4% |
0.8% |
0.5% |
1.9% |
0.0% |
Nothing mentioned |
69.9% |
87.9% |
82.0% |
96.2% |
75.2% |
97.8% |
For more information on the 1999 Graduating Senior Survey
contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu
Posted: April 2000
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