North Carolina State University
2001-2002 Graduating Senior Survey:
Frequency Distributions for Survey Item #10
(Evaluation of Non-Academic Services and Staff)

This document reports the frequency distributions by gender and race/ethnicity of survey items #11-16 of the 2001-2002 Graduating Senior Survey. A table comparing mean ratings is available on the web.

Exact wording of question: Based on your last two years on this campus, how would you evaluate each of the following services ? (If you have not had enough experience with a service to evaluate it, please mark the response "Don't know/did not use" and then skip to the next service.) For those services which required interaction with university offices or units (secretaries, tutors, counselors, office workers, etc.) please rate how responsive the staffs in those offices or units were to your needs.

Respondents selecting "don't know/did not use" have been excluded from the figures reported in this document.

Service Areas | Staff Responsiveness

Q Non-Academic Services

  All Women Men AfAm White Other
Service Area: Personal safety on campus 19.6% 16.9% 21.8% 10.7% 19.9% 26.6%
4: Excellent (%)
3: Good (%) 60.9% 61.6% 60.3% 74.8% 60.1% 51.9%
2: Fair (%) 16.3% 18.3% 14.7% 13.6% 16.5% 17.7%
1: Poor (%) 3.3% 3.3% 3.2% 1.0% 3.5% 3.8%
 
  All Women Men AfAm White Other
Service Area: Univ planning & placement svcs 11.6% 12.0% 11.3% 10.1% 11.6% 12.7%
4: Excellent (%)
3: Good (%) 60.7% 60.6% 60.8% 67.1% 59.3% 68.3%
2: Fair (%) 24.3% 24.3% 24.2% 20.3% 25.4% 17.5%
1: Poor (%) 3.4% 3.1% 3.7% 2.5% 3.7% 1.6%
 
  All Women Men AfAm White Other
Service Area: College/dept placement svcs 24.9% 27.9% 22.4% 25.6% 24.1% 33.8%
4: Excellent (%)
3: Good (%) 54.8% 55.0% 54.7% 57.0% 54.8% 52.1%
2: Fair (%) 15.9% 13.7% 17.7% 14.0% 16.7% 8.5%
1: Poor (%) 4.4% 3.4% 5.3% 3.5% 4.4% 5.6%
 
  All Women Men AfAm White Other
Service Area: Library services 39.4% 38.2% 40.3% 46.0% 38.3% 45.3%
4: Excellent (%)
3: Good (%) 53.1% 53.1% 53.1% 50.0% 53.4% 52.6%
2: Fair (%) 6.9% 8.0% 6.1% 4.0% 7.6% 2.2%
1: Poor (%) 0.6% 0.7% 0.5% 0.0% 0.7% 0.0%
 
  All Women Men AfAm White Other
Service Area: Bookstore services and products 19.7% 22.0% 17.8% 21.2% 19.4% 21.7%
4: Excellent (%)
3: Good (%) 56.7% 58.5% 55.2% 58.9% 57.1% 49.3%
2: Fair (%) 19.7% 17.6% 21.5% 19.2% 19.2% 26.8%
1: Poor (%) 3.9% 1.9% 5.5% 0.7% 4.3% 2.2%
 
  All Women Men AfAm White Other
Service Area: Registration process 37.6% 34.5% 40.1% 34.2% 37.8% 39.3%
4: Excellent (%)
3: Good (%) 47.6% 51.4% 44.5% 49.7% 47.9% 41.4%
2: Fair (%) 12.9% 13.0% 12.8% 14.1% 12.4% 17.1%
1: Poor (%) 1.9% 1.1% 2.6% 2.0% 1.9% 2.1%
 
  All Women Men AfAm White Other
Service Area: Financial aid svcs:application/award prcss 24.2% 26.4% 22.5% 19.0% 24.8% 26.5%
4: Excellent (%)
3: Good (%) 48.3% 47.0% 49.4% 47.4% 48.5% 48.2%
2: Fair (%) 19.5% 18.8% 20.1% 19.0% 19.7% 19.3%
1: Poor (%) 7.9% 7.8% 8.0% 14.6% 7.0% 6.0%
 
  All Women Men AfAm White Other
Service Area: Financial aid svcs:disbursement process 21.2% 21.4% 21.1% 14.4% 22.1% 23.2%
4: Excellent (%)
3: Good (%) 43.8% 43.3% 44.2% 45.5% 43.6% 42.7%
2: Fair (%) 24.1% 25.7% 22.8% 22.0% 24.0% 28.0%
1: Poor (%) 10.9% 9.7% 12.0% 18.2% 10.3% 6.1%
 
  All Women Men AfAm White Other
Service Area: Campus food services 8.1% 6.6% 9.3% 6.8% 8.0% 10.7%
4: Excellent (%)
3: Good (%) 42.8% 43.4% 42.3% 45.8% 43.4% 33.0%
2: Fair (%) 35.3% 37.5% 33.6% 36.4% 34.4% 42.7%
1: Poor (%) 13.8% 12.5% 14.9% 11.0% 14.1% 13.6%
 
  All Women Men AfAm White Other
Service Area: Campus health services 33.1% 28.3% 37.3% 32.8% 32.9% 36.0%
4: Excellent (%)
3: Good (%) 47.3% 47.2% 47.3% 54.1% 47.1% 42.1%
2: Fair (%) 15.6% 19.5% 12.2% 10.7% 15.9% 17.5%
1: Poor (%) 4.0% 4.9% 3.2% 2.5% 4.1% 4.4%
 
  All Women Men AfAm White Other
Service Area: Campus counseling (not career) svcs 30.4% 29.8% 30.8% 28.3% 31.2% 26.1%
4: Excellent (%)
3: Good (%) 48.8% 47.6% 49.6% 58.3% 46.8% 52.2%
2: Fair (%) 16.9% 18.8% 15.6% 10.0% 17.7% 19.6%
1: Poor (%) 3.9% 3.8% 4.0% 3.3% 4.2% 2.2%
 
  All Women Men AfAm White Other
Service Area: Business svcs/cashier/student accts 12.9% 12.0% 13.7% 12.3% 13.0% 13.3%
4: Excellent (%)
3: Good (%) 55.1% 56.9% 53.6% 48.6% 56.1% 52.2%
2: Fair (%) 22.7% 22.1% 23.2% 26.8% 21.6% 29.2%
1: Poor (%) 9.3% 9.0% 9.5% 12.3% 9.3% 5.3%
 
  All Women Men AfAm White Other
Service Area: Residence life programs 17.2% 19.4% 15.1% 18.7% 16.9% 18.0%
4: Excellent (%)
3: Good (%) 54.7% 56.7% 52.7% 58.2% 54.2% 54.1%
2: Fair (%) 21.4% 18.5% 24.0% 15.4% 21.8% 26.2%
1: Poor (%) 6.8% 5.3% 8.1% 7.7% 7.2% 1.6%
 
  All Women Men AfAm White Other
Service Area: Opportunities for rec activities 43.9% 47.2% 41.3% 50.0% 43.2% 44.7%
4: Excellent (%)
3: Good (%) 47.2% 43.9% 49.9% 40.8% 48.1% 45.7%
2: Fair (%) 7.8% 8.0% 7.6% 6.7% 7.8% 8.5%
1: Poor (%) 1.1% 0.9% 1.2% 2.5% 0.9% 1.1%
 
  All Women Men AfAm White Other
Service Area: Opportunities for community svc 34.3% 39.0% 29.9% 45.5% 32.3% 42.7%
4: Excellent (%)
3: Good (%) 47.9% 44.4% 51.1% 37.6% 49.7% 41.3%
2: Fair (%) 14.2% 13.1% 15.2% 12.9% 14.6% 12.0%
1: Poor (%) 3.6% 3.4% 3.8% 4.0% 3.5% 4.0%
 
  All Women Men AfAm White Other
Service Area: Opps to dev leadership skills 35.1% 41.8% 29.7% 46.2% 33.2% 43.8%
4: Excellent (%)
3: Good (%) 47.8% 42.5% 52.2% 39.5% 49.3% 40.6%
2: Fair (%) 14.7% 13.4% 15.8% 10.1% 15.1% 15.6%
1: Poor (%) 2.3% 2.3% 2.3% 4.2% 2.3% 0.0%

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Q Non-Academic Services: Staff Responsiveness

 

  All Women Men AfAm White Other
Staff Resp: Personal safety on campus 20.5% 21.3% 19.9% 13.4% 20.9% 27.8%
4: Excellent (%)
3: Good (%) 54.4% 52.3% 56.0% 58.2% 54.5% 44.4%
2: Fair (%) 19.0% 19.9% 18.3% 23.9% 18.0% 25.0%
1: Poor (%) 6.2% 6.6% 5.8% 4.5% 6.6% 2.8%
 
  All Women Men AfAm White Other
Staff Resp: Univ planning & placement svcs 16.4% 18.0% 15.5% 21.6% 16.1% 12.9%
4: Excellent (%)
3: Good (%) 60.0% 59.5% 60.3% 62.7% 58.9% 71.0%
2: Fair (%) 18.8% 17.5% 19.6% 13.7% 20.0% 9.7%
1: Poor (%) 4.8% 5.0% 4.7% 2.0% 5.1% 6.5%
 
  All Women Men AfAm White Other
Staff Resp: College/dept placement svcs 28.3% 30.6% 26.5% 26.7% 27.7% 40.0%
4: Excellent (%)
3: Good (%) 52.5% 53.5% 51.7% 58.3% 52.1% 48.6%
2: Fair (%) 14.3% 12.2% 16.0% 10.0% 15.4% 5.7%
1: Poor (%) 4.9% 3.7% 5.8% 5.0% 4.8% 5.7%
 
  All Women Men AfAm White Other
Staff Resp: Library services 39.5% 38.6% 40.2% 48.0% 38.4% 43.8%
4: Excellent (%)
3: Good (%) 50.0% 49.1% 50.8% 44.0% 50.8% 47.9%
2: Fair (%) 8.9% 9.3% 8.6% 7.0% 9.2% 8.2%
1: Poor (%) 1.5% 2.9% 0.4% 1.0% 1.7% 0.0%
 
  All Women Men AfAm White Other
Staff Resp: Bookstore services and products 21.1% 21.6% 20.7% 24.0% 20.5% 25.0%
4: Excellent (%)
3: Good (%) 55.1% 55.7% 54.7% 51.0% 56.1% 47.4%
2: Fair (%) 19.3% 19.6% 19.1% 25.0% 18.3% 26.3%
1: Poor (%) 4.4% 3.1% 5.5% 0.0% 5.1% 1.3%
 
  All Women Men AfAm White Other
Staff Resp: Registration process 31.2% 29.5% 32.4% 29.2% 31.3% 31.9%
4: Excellent (%)
3: Good (%) 50.0% 50.9% 49.3% 47.2% 50.4% 47.2%
2: Fair (%) 15.5% 17.7% 13.8% 20.2% 14.9% 18.1%
1: Poor (%) 3.4% 1.9% 4.5% 3.4% 3.4% 2.8%
 
  All Women Men AfAm White Other
Staff Resp: Financial aid svcs:application/award prcss 22.1% 21.5% 22.7% 20.7% 22.0% 26.8%
4: Excellent (%)
3: Good (%) 42.5% 39.1% 45.1% 42.5% 42.0% 48.8%
2: Fair (%) 23.0% 25.2% 21.2% 18.4% 23.9% 19.5%
1: Poor (%) 12.4% 14.2% 11.1% 18.4% 12.1% 4.9%
 
  All Women Men AfAm White Other
Staff Resp: Financial aid svcs:disbursement process 19.0% 17.0% 20.6% 17.6% 18.3% 32.4%
4: Excellent (%)
3: Good (%) 40.7% 39.3% 41.9% 38.8% 41.2% 37.8%
2: Fair (%) 26.4% 29.6% 23.9% 20.0% 27.1% 29.7%
1: Poor (%) 13.9% 14.2% 13.7% 23.5% 13.4% 0.0%
 
  All Women Men AfAm White Other
Staff Resp: Campus food services 12.6% 12.1% 13.0% 13.0% 12.8% 9.3%
4: Excellent (%)
3: Good (%) 45.7% 45.8% 45.7% 50.6% 46.2% 31.5%
2: Fair (%) 29.7% 31.2% 28.5% 22.1% 29.4% 44.4%
1: Poor (%) 12.0% 11.0% 12.8% 14.3% 11.6% 14.8%
 
  All Women Men AfAm White Other
Staff Resp: Campus health services 34.4% 29.5% 38.4% 33.3% 33.4% 47.8%
4: Excellent (%)
3: Good (%) 44.9% 43.5% 46.0% 57.3% 45.1% 28.4%
2: Fair (%) 15.6% 20.0% 12.1% 5.3% 16.1% 20.9%
1: Poor (%) 5.1% 7.0% 3.6% 4.0% 5.4% 3.0%
 
  All Women Men AfAm White Other
Staff Resp: Campus counseling (not career) svcs 35.2% 36.6% 34.1% 40.5% 33.7% 41.7%
4: Excellent (%)
3: Good (%) 42.8% 35.9% 48.3% 50.0% 42.5% 33.3%
2: Fair (%) 15.7% 21.1% 11.4% 4.8% 16.7% 25.0%
1: Poor (%) 6.3% 6.3% 6.3% 4.8% 7.1% 0.0%
 
  All Women Men AfAm White Other
Staff Resp: Business svcs/cashier/student accts 12.3% 9.6% 14.3% 12.2% 11.9% 17.2%
4: Excellent (%)
3: Good (%) 48.6% 49.2% 48.2% 35.6% 50.6% 41.4%
2: Fair (%) 24.0% 25.5% 22.9% 27.8% 22.9% 34.5%
1: Poor (%) 15.1% 15.7% 14.7% 24.4% 14.6% 6.9%
 
  All Women Men AfAm White Other
Staff Resp: Residence life programs 19.8% 22.6% 17.2% 21.7% 19.3% 21.9%
4: Excellent (%)
3: Good (%) 53.8% 51.7% 55.6% 55.0% 53.9% 50.0%
2: Fair (%) 17.5% 18.7% 16.4% 10.0% 18.3% 21.9%
1: Poor (%) 9.0% 7.0% 10.8% 13.3% 8.5% 6.3%
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For more information on the 2001-2002 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: September, 2002

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