North Carolina
State University
2004-2005 Graduating Senior Survey:
Frequency Distributions for Survey Item #10
(Evaluation of Non-Academic Services and Staff)
This document reports the frequency
distributions by gender and race/ethnicity of survey item #10 of the 2004-2005
Graduating Senior Survey. A table comparing mean ratings is available on
the web.
Exact wording of question: Based on your last two years on this campus,
how would you evaluate each of the following services ? (If you have not had
enough experience with a service to evaluate it, please mark the response
"Don't know/did not use" and then skip to the next service.) For those services
which required interaction with university offices or units (secretaries, tutors,
counselors, office workers, etc.) please rate how responsive the staffs in those
offices or units were to your needs.
Respondents selecting "don't know/did not use" have been excluded from the figures reported in this document.
Service Areas
| Staff Responsiveness
Q Non-Academic Services
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Service Area: Personal safety on campus |
25.0
|
20.9
|
28.9
|
30.2
|
24.4
|
24.2
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
59.3
|
59.7
|
58.8
|
52.7
|
60.1
|
58.9
|
2: Fair
|
% |
13.7
|
16.5
|
11.0
|
16.3
|
13.2
|
14.7
|
1: Poor
|
% |
2.1
|
2.8
|
1.4
|
0.8
|
2.2
|
2.1
|
Total
|
N |
1,259
|
611
|
648
|
129
|
1,035
|
95
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Service Area: Univ career center |
33.3
|
35.2
|
31.6
|
39.8
|
32.4
|
33.3
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
53.0
|
51.9
|
53.9
|
45.9
|
54.1
|
50.9
|
2: Fair
|
% |
12.2
|
10.6
|
13.5
|
12.0
|
12.3
|
11.4
|
1: Poor
|
% |
1.6
|
2.2
|
1.0
|
2.3
|
1.2
|
4.4
|
Total
|
N |
1,274
|
593
|
681
|
133
|
1,027
|
114
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Service Area: College/dept placement svcs |
28.5
|
31.4
|
25.9
|
30.2
|
28.2
|
29.6
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
52.2
|
49.7
|
54.4
|
52.1
|
51.9
|
54.9
|
2: Fair
|
% |
15.4
|
15.0
|
15.8
|
14.6
|
15.7
|
14.1
|
1: Poor
|
% |
3.9
|
3.9
|
3.9
|
3.1
|
4.2
|
1.4
|
Total
|
N |
920
|
433
|
487
|
96
|
753
|
71
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Service Area: Library services |
43.6
|
42.5
|
44.7
|
54.1
|
42.3
|
45.5
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
49.0
|
50.0
|
48.0
|
38.8
|
50.5
|
45.5
|
2: Fair
|
% |
6.8
|
6.8
|
6.9
|
6.6
|
6.7
|
9.1
|
1: Poor
|
% |
0.5
|
0.7
|
0.4
|
0.5
|
0.6
|
.
|
Total
|
N |
2,148
|
1,065
|
1,083
|
196
|
1,787
|
165
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Service Area: Bookstore services and products |
26.1
|
28.2
|
23.9
|
31.8
|
25.7
|
22.9
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
54.5
|
57.7
|
51.4
|
50.5
|
54.9
|
55.4
|
2: Fair
|
% |
16.7
|
12.8
|
20.5
|
17.7
|
16.3
|
19.3
|
1: Poor
|
% |
2.7
|
1.2
|
4.2
|
.
|
3.0
|
2.4
|
Total
|
N |
2,138
|
1,055
|
1,083
|
192
|
1,780
|
166
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Service Area: Registration process |
39.3
|
39.2
|
39.4
|
40.1
|
39.7
|
34.1
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
46.9
|
47.0
|
46.9
|
49.0
|
46.3
|
50.9
|
2: Fair
|
% |
11.7
|
12.3
|
11.1
|
8.9
|
11.9
|
12.6
|
1: Poor
|
% |
2.1
|
1.6
|
2.6
|
2.1
|
2.1
|
2.4
|
Total
|
N |
2,189
|
1,082
|
1,107
|
192
|
1,830
|
167
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Service Area: Financial aid svcs:application/award prcss |
36.1
|
36.1
|
36.2
|
38.6
|
35.7
|
36.8
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
45.2
|
46.1
|
44.4
|
45.2
|
45.1
|
46.2
|
2: Fair
|
% |
14.2
|
14.2
|
14.2
|
12.0
|
14.4
|
15.4
|
1: Poor
|
% |
4.4
|
3.6
|
5.2
|
4.2
|
4.8
|
1.7
|
Total
|
N |
1,331
|
662
|
669
|
166
|
1,048
|
117
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Service Area: Financial aid svcs:disbursement process |
37.5
|
39.8
|
35.4
|
39.8
|
36.9
|
39.6
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
42.2
|
41.7
|
42.7
|
37.3
|
43.3
|
39.6
|
2: Fair
|
% |
15.6
|
15.0
|
16.2
|
19.9
|
14.8
|
17.1
|
1: Poor
|
% |
4.7
|
3.5
|
5.8
|
3.1
|
5.0
|
3.6
|
Total
|
N |
1,268
|
626
|
642
|
161
|
996
|
111
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Service Area: Campus food services |
12.1
|
10.2
|
13.8
|
13.0
|
11.9
|
12.8
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
51.1
|
54.3
|
48.2
|
52.2
|
51.5
|
45.9
|
2: Fair
|
% |
30.0
|
29.4
|
30.6
|
28.0
|
29.9
|
33.8
|
1: Poor
|
% |
6.7
|
6.1
|
7.3
|
6.8
|
6.7
|
7.5
|
Total
|
N |
1,542
|
725
|
817
|
161
|
1,248
|
133
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Service Area: Campus health services |
34.8
|
32.7
|
36.9
|
43.5
|
33.6
|
36.8
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
46.8
|
46.9
|
46.6
|
42.9
|
47.7
|
42.1
|
2: Fair
|
% |
13.8
|
14.7
|
12.9
|
11.8
|
13.7
|
18.0
|
1: Poor
|
% |
4.6
|
5.7
|
3.5
|
1.9
|
5.0
|
3.0
|
Total
|
N |
1,683
|
849
|
834
|
161
|
1,389
|
133
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Service Area: Campus counseling (not career) svcs |
34.3
|
36.0
|
32.8
|
41.2
|
32.4
|
38.3
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
49.1
|
45.2
|
52.7
|
45.9
|
50.1
|
46.7
|
2: Fair
|
% |
12.9
|
13.6
|
12.2
|
9.4
|
13.5
|
13.3
|
1: Poor
|
% |
3.7
|
5.1
|
2.4
|
3.5
|
4.0
|
1.7
|
Total
|
N |
568
|
272
|
296
|
85
|
423
|
60
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Service Area: Business svcs/cashier/student accts |
23.6
|
25.8
|
21.5
|
27.4
|
23.2
|
22.9
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
60.2
|
59.3
|
61.1
|
53.0
|
61.6
|
56.4
|
2: Fair
|
% |
13.5
|
13.1
|
13.9
|
17.9
|
12.6
|
16.4
|
1: Poor
|
% |
2.7
|
1.8
|
3.5
|
1.8
|
2.6
|
4.3
|
Total
|
N |
1,606
|
787
|
819
|
168
|
1,298
|
140
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Service Area: Residence life programs |
22.9
|
21.0
|
24.5
|
24.6
|
22.1
|
27.0
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
51.1
|
55.4
|
47.2
|
50.8
|
50.5
|
56.8
|
2: Fair
|
% |
20.4
|
18.0
|
22.5
|
21.3
|
21.1
|
12.2
|
1: Poor
|
% |
5.7
|
5.6
|
5.8
|
3.3
|
6.3
|
4.1
|
Total
|
N |
844
|
395
|
449
|
122
|
648
|
74
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Service Area: Opportunities for rec activities |
41.9
|
42.6
|
41.3
|
50.0
|
41.8
|
32.5
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
48.1
|
47.9
|
48.3
|
40.3
|
48.5
|
54.4
|
2: Fair
|
% |
8.5
|
8.2
|
8.7
|
9.1
|
8.1
|
11.4
|
1: Poor
|
% |
1.5
|
1.4
|
1.6
|
0.6
|
1.6
|
1.8
|
Total
|
N |
1,536
|
723
|
813
|
154
|
1,268
|
114
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Service Area: Opportunities for community svc |
35.3
|
38.0
|
32.2
|
40.1
|
35.7
|
25.5
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
50.2
|
48.1
|
52.8
|
48.3
|
50.0
|
55.7
|
2: Fair
|
% |
11.9
|
11.2
|
12.6
|
8.8
|
12.3
|
12.3
|
1: Poor
|
% |
2.6
|
2.7
|
2.4
|
2.7
|
2.1
|
6.6
|
Total
|
N |
1,288
|
695
|
593
|
147
|
1,035
|
106
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Service Area: Opps to dev leadership skills |
36.5
|
38.1
|
34.9
|
42.2
|
36.3
|
29.7
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
48.0
|
46.1
|
49.9
|
45.2
|
48.4
|
47.7
|
2: Fair
|
% |
13.2
|
14.2
|
12.3
|
10.2
|
13.1
|
18.9
|
1: Poor
|
% |
2.3
|
1.7
|
2.9
|
2.4
|
2.2
|
3.6
|
Total
|
N |
1,557
|
777
|
780
|
166
|
1,280
|
111
|
Back
To Mean Ratings
Back to Top
Q Non-Academic Services: Staff Responsiveness
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Staff Resp: Personal safety on campus |
24.7
|
25.3
|
24.3
|
26.4
|
24.5
|
25.0
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
58.4
|
53.4
|
62.4
|
44.4
|
60.6
|
56.8
|
2: Fair
|
% |
13.5
|
17.0
|
10.7
|
22.2
|
12.0
|
15.9
|
1: Poor
|
% |
3.4
|
4.3
|
2.6
|
6.9
|
3.0
|
2.3
|
Total
|
N |
623
|
277
|
346
|
72
|
507
|
44
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Staff Resp: Univ career center |
40.8
|
42.4
|
39.5
|
44.4
|
40.9
|
34.4
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
45.9
|
42.7
|
48.3
|
33.3
|
47.1
|
50.8
|
2: Fair
|
% |
10.8
|
10.7
|
11.0
|
17.3
|
9.9
|
11.5
|
1: Poor
|
% |
2.5
|
4.2
|
1.2
|
4.9
|
2.1
|
3.3
|
Total
|
N |
719
|
309
|
410
|
81
|
577
|
61
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Staff Resp: College/dept placement svcs |
33.3
|
39.5
|
28.3
|
32.7
|
34.5
|
21.6
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
48.8
|
43.9
|
52.9
|
41.8
|
48.8
|
59.5
|
2: Fair
|
% |
14.1
|
13.2
|
14.9
|
21.8
|
13.1
|
13.5
|
1: Poor
|
% |
3.8
|
3.5
|
4.0
|
3.6
|
3.6
|
5.4
|
Total
|
N |
504
|
228
|
276
|
55
|
412
|
37
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Staff Resp: Library services |
43.0
|
44.3
|
41.8
|
50.0
|
42.2
|
42.5
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
47.0
|
45.2
|
48.6
|
42.1
|
47.9
|
43.7
|
2: Fair
|
% |
8.9
|
9.2
|
8.6
|
7.9
|
8.7
|
12.6
|
1: Poor
|
% |
1.1
|
1.3
|
0.9
|
.
|
1.2
|
1.1
|
Total
|
N |
1193
|
557
|
636
|
114
|
992
|
87
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Staff Resp: Bookstore services and products |
25.2
|
27.5
|
23.3
|
29.7
|
25.2
|
20.5
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
55.0
|
55.8
|
54.4
|
56.8
|
55.1
|
52.3
|
2: Fair
|
% |
16.4
|
13.7
|
18.7
|
11.7
|
16.4
|
22.7
|
1: Poor
|
% |
3.3
|
3.0
|
3.6
|
1.8
|
3.4
|
4.5
|
Total
|
N |
1181
|
534
|
647
|
111
|
982
|
88
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Staff Resp: Registration process |
33.1
|
33.7
|
32.6
|
34.3
|
33.3
|
28.9
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
48.9
|
49.9
|
48.2
|
52.4
|
48.9
|
44.7
|
2: Fair
|
% |
15.1
|
14.2
|
15.8
|
11.4
|
14.8
|
23.7
|
1: Poor
|
% |
2.9
|
2.2
|
3.4
|
1.9
|
3.0
|
2.6
|
Total
|
N |
1046
|
457
|
589
|
105
|
865
|
76
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Staff Resp: Financial aid svcs:application/award prcss |
34.8
|
32.0
|
37.2
|
43.5
|
34.1
|
28.3
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
42.8
|
47.9
|
38.5
|
41.3
|
43.5
|
38.3
|
2: Fair
|
% |
15.0
|
15.4
|
14.6
|
12.0
|
14.1
|
28.3
|
1: Poor
|
% |
7.4
|
4.7
|
9.7
|
3.3
|
8.3
|
5.0
|
Total
|
N |
741
|
338
|
403
|
92
|
589
|
60
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Staff Resp: Financial aid svcs:disbursement process |
34.8
|
35.0
|
34.7
|
43.2
|
34.6
|
24.1
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
43.9
|
45.2
|
42.8
|
39.8
|
44.5
|
44.4
|
2: Fair
|
% |
13.8
|
14.5
|
13.3
|
15.9
|
12.5
|
24.1
|
1: Poor
|
% |
7.4
|
5.3
|
9.1
|
1.1
|
8.5
|
7.4
|
Total
|
N |
686
|
303
|
383
|
88
|
544
|
54
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Staff Resp: Campus food services |
17.3
|
16.9
|
17.6
|
25.3
|
17.1
|
8.1
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
51.6
|
53.1
|
50.5
|
50.5
|
52.1
|
48.6
|
2: Fair
|
% |
24.6
|
23.1
|
25.9
|
20.2
|
23.6
|
40.5
|
1: Poor
|
% |
6.4
|
6.9
|
6.1
|
4.0
|
7.2
|
2.7
|
Total
|
N |
885
|
390
|
495
|
99
|
712
|
74
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Staff Resp: Campus health services |
37.8
|
34.7
|
40.5
|
42.3
|
37.8
|
31.3
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
42.2
|
42.1
|
42.3
|
41.2
|
41.6
|
50.7
|
2: Fair
|
% |
13.3
|
14.4
|
12.3
|
11.3
|
13.5
|
13.4
|
1: Poor
|
% |
6.7
|
8.7
|
4.9
|
5.2
|
7.1
|
4.5
|
Total
|
N |
971
|
458
|
513
|
97
|
807
|
67
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Staff Resp: Campus counseling (not career) svcs |
33.2
|
38.4
|
28.8
|
36.7
|
33.2
|
26.9
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
45.6
|
37.7
|
52.4
|
44.9
|
44.8
|
53.8
|
2: Fair
|
% |
14.9
|
16.4
|
13.5
|
10.2
|
15.4
|
19.2
|
1: Poor
|
% |
6.3
|
7.5
|
5.3
|
8.2
|
6.6
|
.
|
Total
|
N |
316
|
146
|
170
|
49
|
241
|
26
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Staff Resp: Business svcs/cashier/student accts |
21.3
|
23.5
|
19.6
|
26.5
|
21.7
|
10.3
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
59.0
|
58.6
|
59.4
|
50.0
|
60.2
|
60.3
|
2: Fair
|
% |
16.0
|
14.7
|
17.0
|
19.4
|
14.5
|
26.5
|
1: Poor
|
% |
3.7
|
3.2
|
4.0
|
4.1
|
3.7
|
2.9
|
Total
|
N |
844
|
374
|
470
|
98
|
678
|
68
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Staff Resp: Residence life programs |
22.4
|
22.3
|
22.5
|
27.0
|
21.7
|
20.5
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
51.0
|
56.4
|
46.9
|
48.6
|
50.9
|
56.4
|
2: Fair
|
% |
19.8
|
17.1
|
21.8
|
18.9
|
19.6
|
23.1
|
1: Poor
|
% |
6.8
|
4.3
|
8.7
|
5.4
|
7.8
|
.
|
Total
|
N |
486
|
211
|
275
|
74
|
373
|
39
|
NCSU | Women | Men | AfAm | White | Other | ||
---|---|---|---|---|---|---|---|
Staff Resp: Rec activities |
33.5
|
36.1
|
31.5
|
42.7
|
33.3
|
20.4
|
|
4: Excellent
|
% | ||||||
3: Good
|
% |
52.4
|
51.8
|
52.8
|
45.1
|
53.0
|
57.1
|
2: Fair
|
% |
11.8
|
10.2
|
12.9
|
12.2
|
11.2
|
18.4
|
1: Poor
|
% |
2.3
|
1.8
|
2.7
|
.
|
2.5
|
4.1
|
Total
|
N |
773
|
332
|
441
|
82
|
642
|
49
|
For more information on
the 2004-2005 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu
Posted: October, 2005
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