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This document reports the frequency distribution by gender and race/ethnicity of survey item #13 of the 1999 Graduating Senior Survey.
A table comparing mean ratings is available on the web.
Exact wording of question: Based on your last two years on this campus, how would you evaluate each of the following services? (If you have not had enough experience with a service to evaluate it, please mark the response "Don't know/did not use" and then skip to the next service.) For those services which required interaction with university offices or units (secretaries, tutors, counselors, office workers, etc.) please rate how responsive the staffs in those offices or units were to your needs.
Services Areas | Staff Responsiveness
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
14.8% |
11.3% |
17.6% |
4.7% |
15.5% |
16.1% |
Good |
58.0% |
58.9% |
57.2% |
69.8% |
57.0% |
58.1% |
Fair |
21.7% |
25.5% |
18.7% |
23.3% |
21.8% |
16.1% |
Poor |
5.6% |
4.4% |
6.5% |
2.3% |
5.6% |
9.7% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
21.5% |
24.6% |
19.4% |
23.8% |
21.4% |
19.4% |
Good |
54.9% |
52.3% |
56.6% |
64.3% |
54.4% |
50.0% |
Fair |
20.1% |
18.1% |
21.4% |
9.5% |
20.7% |
25.0% |
Poor |
3.5% |
5.0% |
2.6% |
2.4% |
3.5% |
5.6% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
30.9% |
32.0% |
30.0% |
26.8% |
31.1% |
32.4% |
Good |
49.7% |
49.0% |
50.2% |
51.2% |
50.1% |
43.2% |
Fair |
14.0% |
14.1% |
14.0% |
17.1% |
13.5% |
16.2% |
Poor |
5.4% |
4.9% |
5.8% |
4.9% |
5.2% |
10.0% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
37.0% |
36.0% |
37.8% |
43.1% |
36.0% |
45.8% |
Good |
52.8% |
53.9% |
51.9% |
51.7% |
53.4% |
45.8% |
Fair |
8.6% |
8.3% |
8.9% |
5.2% |
8.9% |
8.5% |
Poor |
1.5% |
1.7% |
1.4% |
0.0% |
1.7% |
0.0% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
15.4% |
15.9% |
14.9% |
16.1% |
14.8% |
22.8% |
Good |
53.0% |
58.8% |
48.4% |
57.1% |
52.8% |
50.9% |
Fair |
24.0% |
20.6% |
26.7% |
23.2% |
24.5% |
17.5% |
Poor |
7.7% |
4.7% |
10.1% |
3.6% |
7.9% |
8.8% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
32.8% |
30.6% |
34.6% |
41.8% |
32.0% |
36.2% |
Good |
50.5% |
52.1% |
49.3% |
43.6% |
51.3% |
46.6% |
Fair |
14.7% |
15.9% |
13.8% |
12.7% |
14.8% |
15.5% |
Poor |
1.9% |
1.5% |
2.3% |
1.8% |
2.0% |
1.7% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
20.0% |
19.1% |
20.6% |
17.6% |
20.1% |
21.9% |
Good |
47.2% |
47.3% |
47.1% |
49.0% |
46.3% |
56.3% |
Fair |
20.7% |
23.2% |
18.9% |
25.5% |
20.6% |
15.6% |
Poor |
12.1% |
10.5% |
13.4% |
7.8% |
13.1% |
6.3% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
7.9% |
7.3% |
8.3% |
8.7% |
7.6% |
10.0% |
Good |
37.9% |
42.3% |
34.7% |
45.7% |
37.0% |
40.0% |
Fair |
39.5% |
38.6% |
40.1% |
32.6% |
40.0% |
40.0% |
Poor |
14.8% |
11.8% |
16.9% |
13.0% |
15.3% |
10.0% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
23.4% |
22.3% |
24.3% |
25.6% |
22.6% |
32.4% |
Good |
52.4% |
50.2% |
54.3% |
64.1% |
51.3% |
56.8% |
Fair |
19.1% |
21.6% |
16.9% |
10.3% |
20.4% |
8.1% |
Poor |
5.2% |
5.9% |
4.6% |
0.0% |
5.7% |
2.7% |
|
All |
Women |
Men |
AfAm |
White |
Other |
|
Excellent |
23.4% |
24.7% |
22.5% |
32.0% |
22.5% |
20.8% |
|
Good |
49.3% |
44.9% |
52.5% |
48.0% |
47.5% |
62.5% |
|
Fair |
20.1% |
20.2% |
20.0% |
8.0% |
23.1% |
12.5% |
|
Poor |
7.2% |
10.1% |
5.0% |
12.0% |
6.9% |
4.2% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
15.8% |
14.5% |
16.9% |
13.7% |
15.2% |
26.8% |
Good |
56.7% |
63.7% |
51.7% |
43.1% |
58.3% |
53.7% |
Fair |
21.9% |
17.6% |
25.0% |
41.2% |
20.6% |
14.6% |
Poor |
5.6% |
4.3% |
6.5% |
2.0% |
6.0% |
4.9% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
14.8% |
15.3% |
14.5% |
15.2% |
13.7% |
25.0% |
Good |
46.2% |
52.0% |
42.1% |
57.6% |
44.5% |
50.0% |
Fair |
29.4% |
24.7% |
32.7% |
24.2% |
31.4% |
15.6% |
Poor |
9.6% |
8.0% |
10.7% |
3.0% |
10.4% |
9.4% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
41.7% |
41.8% |
41.6% |
39.0% |
42.0% |
40.5% |
Good |
48.6% |
47.0% |
49.6% |
51.2% |
48.5% |
45.9% |
Fair |
7.5% |
10.0% |
5.8% |
9.8% |
7.3% |
8.1% |
Poor |
2.2% |
1.2% |
2.9% |
0.0% |
2.2% |
5.4% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
22.5% |
27.3% |
18.5% |
10.0% |
23.2% |
25.9% |
Good |
47.9% |
44.4% |
50.8% |
56.7% |
47.5% |
44.4% |
Fair |
21.6% |
19.7% |
23.1% |
20.0% |
21.9% |
18.5% |
Poor |
8.0% |
8.6% |
7.6% |
13.3% |
7.4% |
11.1% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
33.6% |
36.4% |
31.4% |
38.6% |
33.2% |
34.2% |
Good |
49.2% |
49.1% |
49.3% |
52.3% |
48.6% |
55.3% |
Fair |
14.1% |
12.0% |
15.7% |
6.8% |
15.1% |
7.9% |
Poor |
3.1% |
2.5% |
3.6% |
2.3% |
3.2% |
2.6% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
19.6% |
24.3% |
16.3% |
14.3% |
19.9% |
23.5% |
Good |
49.3% |
47.9% |
50.2% |
45.7% |
50.3% |
35.3% |
Fair |
22.5% |
23.1% |
22.2% |
31.4% |
21.3% |
29.4% |
Poor |
8.6% |
4.7% |
11.3% |
8.6% |
8.4% |
11.8% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
26.2% |
26.6% |
25.9% |
27.8% |
25.7% |
30.4% |
Good |
50.9% |
48.1% |
52.7% |
58.3% |
50.3% |
47.8% |
Fair |
19.1% |
20.3% |
18.4% |
11.1% |
19.8% |
21.7% |
Poor |
3.8% |
5.1% |
2.9% |
2.8% |
4.1% |
0.0% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
32.9% |
36.6% |
30.4% |
28.1% |
33.4% |
32.0% |
Good |
46.8% |
41.2% |
50.7% |
50.0% |
46.4% |
48.0% |
Fair |
15.8% |
17.0% |
15.0% |
18.8% |
15.5% |
16.0% |
Poor |
4.5% |
5.2% |
4.0% |
3.1% |
4.6% |
4.0% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
37.7% |
40.9% |
35.0% |
51.1% |
36.6% |
38.6% |
Good |
49.4% |
46.2% |
52.1% |
48.9% |
49.1% |
54.5% |
Fair |
10.5% |
10.2% |
10.8% |
0.0% |
11.6% |
6.8% |
Poor |
2.4% |
2.8% |
2.0% |
0.0% |
2.7% |
0.0% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
15.8% |
18.8% |
13.4% |
15.9% |
15.3% |
23.3% |
Good |
51.3% |
52.2% |
50.5% |
54.5% |
51.7% |
41.9% |
Fair |
26.7% |
25.3% |
27.8% |
25.0% |
26.9% |
25.6% |
Poor |
6.3% |
3.8% |
8.3% |
4.5% |
6.2% |
9.3% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
29.2% |
29.8% |
28.8% |
33.3% |
28.7% |
30.8% |
Good |
52.1% |
49.8% |
53.8% |
50.0% |
52.3% |
51.3% |
Fair |
17.2% |
19.1% |
15.9% |
16.7% |
17.4% |
15.4% |
Poor |
1.5% |
1.3% |
1.6% |
0.0% |
1.5% |
2.6% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
20.1% |
20.9% |
19.5% |
17.5% |
19.6% |
33.3% |
Good |
41.2% |
34.3% |
46.6% |
45.0% |
41.0% |
38.1% |
Fair |
23.7% |
29.1% |
19.5% |
30.0% |
23.5% |
14.3% |
Poor |
15.0% |
15.7% |
14.5% |
7.5% |
16.0% |
14.3% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
11.8% |
12.7% |
11.1% |
13.5% |
12.0% |
6.9% |
Good |
37.8% |
45.3% |
32.6% |
54.1% |
35.6% |
44.8% |
Fair |
32.6% |
28.7% |
35.2% |
29.7% |
32.4% |
37.9% |
Poor |
17.9% |
13.3% |
21.1% |
2.7% |
19.9% |
10.3% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
32.0% |
28.6% |
35.2% |
41.4% |
30.5% |
45.2% |
Good |
44.9% |
46.0% |
43.8% |
58.6% |
44.6% |
35.5% |
Fair |
17.3% |
21.0% |
13.9% |
0.0% |
18.7% |
12.9% |
Poor |
5.8% |
4.4% |
7.1% |
0.0% |
6.2% |
6.5% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
30.8% |
31.0% |
30.6% |
42.1% |
28.9% |
31.3% |
Good |
39.7% |
36.6% |
42.4% |
31.6% |
39.7% |
50.0% |
Fair |
20.5% |
19.7% |
21.2% |
10.5% |
22.3% |
18.8% |
Poor |
9.0% |
12.7% |
5.9% |
15.8% |
9.1% |
0.0% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
15.6% |
16.7% |
14.8% |
12.2% |
15.0% |
28.1% |
Good |
53.0% |
53.4% |
52.6% |
41.5% |
54.6% |
46.9% |
Fair |
23.2% |
20.6% |
25.2% |
43.9% |
21.2% |
21.9% |
Poor |
8.2% |
9.3% |
7.4% |
2.4% |
9.2% |
3.1% |
|
All |
Women |
Men |
AfAm |
White |
Other |
Excellent |
15.3% |
16.4% |
14.6% |
11.1% |
15.0% |
25.0% |
Good |
46.7% |
54.5% |
41.5% |
59.3% |
45.4% |
45.0% |
Fair |
26.3% |
19.1% |
31.1% |
25.9% |
26.9% |
0.0% |
Poor |
11.7% |
10.0% |
12.8% |
3.7% |
12.8% |
25.0% |
For more information on the 1999 Graduating Senior Survey
contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu
Posted:
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